Property entrance

Reviews of Ximen Relite Hotel

2.5 out of 5
Ximen Relite Hotel
No 21 Zhonghua Road Section 1, Zhongzheng District, Taipei

Reviews

6.8
Rating 10 - Excellent. 46 out of 428 reviews" "
Rating 8 - Good. 165 out of 428 reviews" "
Rating 6 - Okay. 150 out of 428 reviews" "
Rating 4 - Poor. 39 out of 428 reviews" "
Rating 2 - Terrible. 28 out of 428 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Stayed 2 nights in Nov 2019

2/10 Terrible

Ching Nung

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unbelievable
Price doesn’t match to its quality. The hotel is way too out dated, carpet is broken, wall is dirty, bathroom is old, and the air conditioning can’t be adjusted. Overall a rip-off experience and will never come back.
Stayed 2 nights in Oct 2019

4/10 Poor

Felix Hinman

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel lobby was very shabby, and check-in was relatively smooth. When I got to my room, I was disgusted. The room smelled like a toilet and there wasn't much sunlight into the room, so it was very weirdly lit. I am concerned about the cleanliness of this hotel.
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveler

Disliked: Staff & service
Stayed 2 nights in Feb 2019

8/10 Good

khew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay + walking distance to attraction
Cosy stay. Walking distance to local attraction - XiMenDing for food and shopping.
Response from Relite Hotel Taipei on Jan 30, 2017
Thank you for your stay Your comments we received We will work harder Hope to bring you a happy travel experience

8/10 Good

Miss Q, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable hotel near to attraction!
Pros - cosy hotel with short walking distance to XiMenDing district for food and shopping.

6/10 Okay

Pei Zi, Singapore

Liked: Staff & service
Convenient, but rooms are old.
Rooms are rather old, it is spacious though. Hotel is just across Ximending so it is quite convenient.
Response from General Manager on Sep 17, 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

ANTHONY, Singapore

Liked: Cleanliness
Disliked: Property conditions & facilities
Pleasant hotel
Quite a good hotel but the exterior condition is old .Very near to Ximending.

4/10 Poor

Douglas, Chicago, USA

Disliked: Property conditions & facilities
You Get What You Pay For
Relite was chosen by us for its moderate price. And we got what we paid for! They did move our room upon request, as there was all night pounding by a construction project near the hotel. We were very thankful for that. Not much else positive about this hotel, but not terrible.

6/10 Okay

Verified traveler

Liked: Staff & service
Location is good within walking distance to XiMenDing. But now the area is tearing down a bridge, the traffic is horrible, unless you plan to take the subway to go elsewhere in Taipei, otherwise expect to sit in traffic

8/10 Good

Cynthia, Singapore

Liked: Staff & service
It's not that bad
Read many bad reviews but I think it's really acceptable considering the price I've paid for the stay. Great location and breakfast. Hotel staff was helpful too.

6/10 Okay

Tracy, HK

Disliked: Cleanliness
Below average hotel
Not very convenience location, in the middle of ximen and taipei train station. The only dissapointment is hotel room not very clean and ants appeared.

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service
The room is good and large enough. The location also good

8/10 Good

Jin Han Ian, Singapore

Liked: Cleanliness, staff & service, room comfort
Alright hotel
Room for 4 was alright. Ceiling is a little low in the shower, uncomfortable for tall people. Hotel location is in the middle of ximending and Taipei main station, about 10mins walk to both.

6/10 Okay

James Li

Liked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

University English Prof.

Disliked: Cleanliness, staff & service, room comfort
Dishonest management
This was a terrible experience. Firstly, we were told that the room that we booked had a broken toilet and then we were taken to another hotel deep in Ximen that had the most terribly mouldy carpet. It was so bad that even the hotel worker had red eyes from it. After being damped here, we walked back to the hotel to request a refund. We were advised at we needed to contact the agent and that they would give us refund. This was 11 January, 2013 and despite telephoning the agent that night and following up with an e-mail a few days later I am still waiting for a reply and a refund more than one month later. DO NOT BOOK THIS HOTEL.

6/10 Okay

The D Family

Liked: Cleanliness, staff & service
Cosy family bonding
Though the building looks totally unappealing on the outside, our family room was rather comfy, cosy, neat and clean. We were able to make do even when there's very little working, walking, sitting or standing space for the four of us especially, when the room's quite narrow with our luggage as well! The bathroom is simply elegant and spacious with rain shower. Clean towels were replaced and toiletries were replenished daily with good housekeeping. There's complimentary coffee/tea and drinking water supply everyday too. Their daily breakfast may be boring but it may be quite tasty and acceptable also. Our overall stay was rather pleasant.

6/10 Okay

Sam, Korea

Disliked: Staff & service
Not Bad
Someone told the room is old and not clean, however maybe It is all renovated. The room condition was good. But the breakfast was not good. Tables are dirty.. and There's no food to eat. I just ate a slice of bread with jam.

10/10 Excellent

Julie, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stay 3 nights in the deluxe room at the Relite Hotel. The room was clean & the location is convenient to restaurant, MTR & shopping. The service is very friendly but the food is very normal, same everyday.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing to say
It is rather close to Ximenting and places of interest. Other than that, this hotel is really not recommended if given the choice. I had couple of rooms during my visit with my families. Place is dirty, floor or carpet not clean, rubbish not clear everyday, air-con is centrally controlled, fridge not in order and nobody bother to fix...till the day we left. Got no laundry service, so you will have to wash your own clothing at those self wash laundry shop 5 in walk away in a small alley.

6/10 Okay

maggie

4/10 Poor

Danny, Taiwan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location and...????
Room was pretty gross and hotel seems to be quite old. My floor, at least, was very old and dingy. I wouldn't stay there again.

6/10 Okay

jieyi chan

Disliked: Cleanliness, room comfort
good location ,simple room
near the METRO station, small room,but it is ok,the toilet has something wrong.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel 5min walk to ximending
Highly recommended hotel to stay in. Staff is very helpful

4/10 Poor

PS Lay

Disliked: Cleanliness, staff & service
Better stay at nearby!
Old fashioned room; no inform on renovation in building caused of noisy; no water supply on daytime in hotel due to construction; poor condition on air conditional; poor staff service on changed room/ refused to change room on late night, simply put a fan into room that for 4 persons occupancy.

8/10 Good

Lyn, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and clean beds
Honestly all we look for in a hotel is cleanliness and comfort for a good night rest before shopping and more walking the next day. Relite was really good in terms of location, surrounded with good eats and close to 2 main train stations. It was fabulous that we had clean sheets and towels every day for such affordable price. thank you very much!!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to Ximen & Taipei Station
clean and the breakfast is well provided.

8/10 Good

joyce, malaysia

Liked: Cleanliness, staff & service, room comfort
great location, near MRT and near to Famous Ximen Ding. This year and last year also stay in this hotel. Now they are doing renovation at few floor, wish can get a new and comfort environment in future. I like their outdoor breakfast area, very enjoy when having breakfast in the early morning.

8/10 Good

edison, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
great location, near to ximending and taipei main station

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
close to ximendeng
Staff are nice, Breakfast are ok (same items daily); however, we stay on the 3rd floor which need lots of maintenance (very run down). However, the bed is comfortable. Not too bad besides it looks old.

6/10 Okay

Jason

Liked: Staff & service
Disliked: Property conditions & facilities
Looks nice, but...
I stayed for one night. The staff was super nice and let us check in at 12 noon. The walk to the train station is a good 15 minutes of not so straight forward walking. Also, the room had a weird smell that made my girlfriend dizzy. The surrounding area is all under construction. The room itself was not bad for the price, and the bath was pretty good.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ok, but won't stay here again
Arriving at the hotel, I was shocked. The condition of the building exterior was quite bad and it made me hope the room wasn't the same. When I went to the room, I was disappointed. This hotel had good reviews and came highly recommended by my family. The room was in bad condition. Carpet was very badly stained with patches of black everywhere. Walls look like they used to be white, and is now peppered with yellow stains. Bathroom is very well used and there was visible black mould everywhere. I was quite appalled actually. So I when and requested for a change of rooms. The new room was better. No stain on carpets and new wall paper, toilet was much cleaner too, though ceiling was really low. I think this may be a newly renovated room. Aircond cannot be controlled in your room. Staff said it's computer controlled, so if you wanted to change temperature, you need to contact the front desk. Not very convenient. It's a non smoking room, but periodically, you get a wave of smoke smell coming through the room. I'm guessing from the air conditioning system.. For the same price I paid for the economy room, I would rather have stayed at another hotel honestly. On the brighter side, location was very near to Ximending an staff was friendly.

2/10 Terrible

V

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst
Room Air Con are suck. Very old hotel. Breakfast are worst. They are survive by group tourist if not they will have to close。

6/10 Okay

Cheryl

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

4/10 Poor

kenji2002sg

Disliked: Cleanliness
family getaway
It is not as near to taipei mrt nor ximen mrt station as it claimed to be. From taipei mrt station, you will have to walk about 15mins before reaching the hotel. If you choose ximen, you have to go thru the while ximending and from the fringe, its about 10mins walk. Although we have little interaction with the hotel staff, we can see that they are very friendly and will be able to help if requests are made. We have a family room (2 double beds). The room lightings are not that great, aircon can only be set at either low or high, decent bathroom with bath tub and the beds are rather comfy. But we faced some issues too, like roaches running ard in our rm and the air con is 'spitting' think layer of dust out. I will not stay there again if i am going taiwan. I will rather spend a bit more to stay at a better place.

2/10 Terrible

KWalt the Traveler

Disliked: Cleanliness, room comfort
cheap and falling apart
I booked this hotel for one night. Although I knew it was a 2 star hotel, I didn't realize how run down it would be. The hotel is dirty in general (not including the lobby). My room was very old and falling apart. The bathroom ceiling had mold, the toilet was from the 1970s, the door wood was rotting away. The carpeting was filthy, the TV was from the 1980s, the window (which I paid extra for) was facing a wall, so I mine as well just got the room without the window for cheaper. I stayed in a different 2-star hotel two weeks before I stayed here, and it was by far much much better, great location, and cheaper! I would not recommend this hotel to anyone, if your on a budget a hostel is probably more affordable and cleaner.

8/10 Good

All the way to Alishan

Liked: Cleanliness, staff & service, room comfort
Much Improved
This hotel has recently been renovated and is much cleaner than before. No more musty smells but fresh clean airy rooms. Breakfast on the roof really should not be missed. Great location nearby Ximending and Taipei Main Train Station.

8/10 Good

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

6/10 Okay

Shaun

Disliked: Property conditions & facilities
Convenient location, but toilet is old
Relite Hotel's location is good but the toilet ceiling is very low with old tiling making the toilet look horrible.

6/10 Okay

Dave

Disliked: Property conditions & facilities
Transient service
The soft service provided over the years has been reduced. In th epast, they provided services like booking of airport transfer to the airport FOC. But now, it is chargeable. There was less smiles over the counter now too :(

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
A bargain hotel that needs renovation
I stayed in this hotel for two nights. The service was friendly and attentative. However, the whole building, in my opinion, requires large-scale renovation. The door lock should be changed into card-swiping rather than traditional key-door knob method. The bath tub was cracked in my room and the only AC outlet was not working. There is no alarm clock in the room. The good thing is that there are two bottles of water, a working fridge and AC--a must in hot summer days.

10/10 Excellent

Ng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super satisfied!
comfortable, clean and cosy room. i would definitely be back to stay! convenient and accessible to 2 MRT stations

6/10 Okay

Leonard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bedroom was ok, but very very poor toilet
The toilet looked as if it hasnt been renovated for years. Tiles were cracking, the bathtub was dirty, the toilet bowl seat cover was broken. The room however looked new and renovated. Bed was comfy and clean. Service staff was friendly and hotel is 10mins walk from Ximending.

4/10 Poor

Jonathan L

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run-down, but good location
This is the 2nd time i've stayed at this property, but for the price I paid, i'm very sure there are other better places to stay the night. It is a shame however, considering that it is very conveniently located, with Ximending and Taipei Train Station within 15 minutes walk. My first stay was a total shocker - run-down, noisy, little cockroaches running all over, and the room fridge looked like something that runs on USB. I was totally disgusted at the condition that i even contemplated changing hotels. On my second stay, I needed a place near Taipei Train station to stay the night before heading south the next morning, so i gave it another shot. It was good to find that the owners had put put in new lifts, and the condition of the room i stayed in was a bit better than the one i had on my first stay, but could still do with an overhaul. The complimentary breakfast that came with the stay is traditional taiwanese breakfast fare. If that's not to your taste, there's toast with jam and butter. The coffee however is horrible, and in my opinion, undrinkable. Overall, if all you need is a night's sleep and to be located near the train station, this is not too bad. However, i don't recommend it for long term stays. If location is a huge consideration, you might want to spend a bit more for better comfort at City Inn Hotel Taipei Main Station I or Just Sleep Hotel Ximending.

4/10 Poor

GeoffB

Disliked: Staff & service
Close to bus and rail stations
Hotel overpriced, refurbishment work going on during our stay. View of a neighbouring wall from our window. Breakfast good and the roof terrace was clean and a good place for breakfast despite its somewhat tired nature. 10 minute walk from transport hubs, Ximending, Peace Park. Despite its location near to a major road it was reasonably quiet.

6/10 Okay

Mr & Mrs, Australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
staffs are good location is very good kitchen very disappointing. Not hygeinic. The dirty plates etc is not good infront of the entrance when customer comes for their breakfast. Kitchen hand should not used the pot as serving when they are filling up the food container. Staff using the pot again when they do clean the tables. The garden is so dirty.

4/10 Poor

XW, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room very old looking
It's time for the rooms to be renovated. Location not too bad though.

6/10 Okay

AB2C

Value for location
Easy 10min walk from Main Taipei Station and all the nearby attractions. Basic, ageing room and bathroom but great value for location.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Stay in Standard double
I stay in Standard double. The hotel is currently under renovation, I won't say is beautiful but is clean and comfortable. The location is far from the MRT, it hard to gauge on the map. I would recommend you to stay in this hotel, is really value or Money if you are looking for a averagely low cheap and comfortable stay in Taipei. My Rating 1 = Not at all satisfied 5 = Very satisfied Toilet: 2 Photo Vs Reality: 4.5