Ratings based on 1,310 Verified Reviews

3.7 out of 5
68% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

nice stay in Beitou

Posted May 13, 2018
Staff are friendly and helpful, having a wonderful hot spring experience
Comment from Hotel Management
May 13, 2018 by Alen/Fo, Hotel Management
Thank you for your feedback., and give you better experience next time.
5 out of 5
by A verified traveler from Hong Kong

Posted May 4, 2018
Nice and helpful staff
Comment from Hotel Management
May 8, 2018 by Alen/Fo, Hotel Management
Thank you for your feedback. The cons you just mentioned, we will improve them, and give you better experience next time.
4 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Walking distance to thermal valley!!

Posted Apr 21, 2018
The hotel is 10 mins walk to bus station going to Yangmingshan and also near to thermal valley, public library and public hot spring. Like the hotel because has a big hot spring tub inside the bathroom!!
Comment from Hotel Management
May 8, 2018 by Alen/Fo, Hotel Management
Thank you for your feedback. The cons you just mentioned, we will improve them, and give you better experience next time.
5 out of 5
by A verified traveler

Posted Mar 15, 2018
hot spring is good. but room condition was not good. many dust at the head of the bed. Could you make up room please?
Comment from Hotel Management
Mar 15, 2018 by Emily/fo, Hotel Management
Thank you for your feedback. The cons you just mentioned, we will improve them, and give you better experience next time.
4 out of 5
by A verified traveler

Posted Mar 2, 2018 on Hotels
Comment from Hotel Management
May 6, 2018 by Emily/fo, Hotel Management
謝謝您選擇北投皇家,讓我們有機會可以為您服務,期待您下次的蒞臨。
4 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Averagely good hotel

Posted Feb 26, 2018
Second time staying and it met my expectations. I booked 3 deluxe room for total 7 pax. They managed to put us all next to each other which was appreciated by my family. Deluxe room is much better than the other lower category room at basement which was my first time staying 2 years ago. Except breakfast not much western food and choice was fair. Overall good experience.
Comment from Hotel Management
Mar 1, 2018 by Emily/fo, Hotel Management
Thank you for your feedback. We are glad to know you had a nice experience of our hot spring. It's our pleasure to serve you again in future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 4, 2018
Nice hotel with hotspring tubs in rooms. It provides free transport service from the Beitou metro station and the New Beitou metro station.
Comment from Hotel Management
Feb 6, 2018 by Emily/fo, Hotel Management
Dear:We are glad to know that you are satisfied with our service and hotel. Hope you could still choose our hotel for your staying next time.
2 out of 5
by A verified traveler from Kaohsiung

Not recommended

Posted Feb 4, 2018
Pros: Hot spring bath
Cons: Cleanliness, upkeep of furniture, mold.
Location: Some shops at the bottom of the hill, otherwise, the area has some nice hot spring resorts and baths in the area.
Firstly, the staff member who greeted me did not welcome me, but promptly asked for my passport; I did not feel welcome at all. Then, after I entered my room, the electricity was not on, and I had to return to the front desk to ask them to turn it on. As regards the room itself, it was extremely moldy and had black mold all over the top part of the ceiling. It was quite disgusting and could definitely cause illness, this is not hard for staff to notice, and the fact that they left it there for a guest to stay in shows total disregard for health, safety, and comfort of their guests. In addition, in the toilet there were small worms. The advantage of the room is that there is a hotspring bath, but it is definitely watered down. I have experienced beitou water further up the mountain and can certainly tell that it was not entirely pure. In addition, the window view from the bath area was just a wall opposite. In addition, the furniture in the room was quite worn out, and paint was chipping off various furnishings. There was also a large black mark on the mirror. I am not sure whether the staff felt that guests would not mind this or not, but for the rate I paid, I don't expect that kind of quality. It is very easy to find better quality for half the price in Taipei.
Comment from Hotel Management
Feb 15, 2018 by Emily/fo, Hotel Management
Thank you for your feedback. The cons you just mentioned, we will improve them, and give you better experience next time.
4 out of 5
by A verified traveler

Not bad, loved the private hot spring tub.

Posted Jan 28, 2018 on Hotels
Liked the private hot spring tub. Great that the hotel had shuttle between beitou and new beitou stations to help deal with the uphill and downhill climb. You have to pre-arrange those. Overall, stay was rather comfortable.
Comment from Hotel Management
Jan 29, 2018 by MILLY HUANG, Hotel Management
Thank you very much, sincerely welcome you to Royal seasons hotel again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with friendly and helpful staffs.

Posted Jan 20, 2018
We had nice experience at the hotel and the Hot Spring water tub but the breakfast can be improved for a more variety of choices.
Comment from Hotel Management
Jan 25, 2018 by Beitou, Hotel Management
Thank you for choose Beitou Royal Seasons, let us have the opportunity to serve you, hope you can choose us again