Ratings based on 553 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great rooftop swimming pool

Posted Jul 12, 2017
Great pool. Great Service, and great lounge experience.
Comment from Hotel Management
Jul 14, 2017 by TPE, Hotel Management
Dear Valued Guest, We sincerely thank you for your kind feedback and good words. We are glad to know that you enjoyed your stay. We look forward to the pleasure of having you back in the near future. Sincerely yours, Emil Leung General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Most beautiful hotel!

Posted Jun 24, 2017
Pros: Everything!
Cons: The restaurant with more western style cuisine was booked by a wedding the first night we were there, so we ended up ordering room service.
Location: Easy to get to Taipei 101 and the museum and memorial for the first democratic president. Night market also within walking distance of hotel.
This is one of the most beautiful hotels I have ever stayed in! From the US, I always felt well cared for with an English speaking person. The view was amazing from our room on 27th floor.
Comment from Hotel Management
Jun 26, 2017 by TPE, Hotel Management
Dear Valued Guest, We thank you very much for the pleasant feedback and comments received and are pleased to know that you enjoyed your stay with us. We look forward to the pleasure of welcoming you back very soon. Sincerely yours, Emil Leung General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from okinawa

Quick weekend in Taipei

Posted Jun 4, 2017
Wonderful hotel with the friendliest staff. Everyone we interacted with made us feel at home. A couple of folks went beyond what was expected and made this our best vacation ever. The rooms and pool had unforgettable views of Taipei. These are the largest rooms I've ever stayed in!
Comment from Hotel Management
Jun 6, 2017 by TPE, Hotel Management
Dear Valued Guest, We thank you very much for taking the trouble rated and commented us online after your recent visit and we do hope that we can welcome you back very soon. Sincerely yours, Emil Leung General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from G

Excellent Service close to Taipei 101

Posted May 30, 2017
Our room was spacious, and clean. Bathroom has a really nice separate stand up shower, toilet, and huge tub to relax in after long days of touristic walking. The staff are all friendly and attentive! They did not mind we took our 1&1/2yr old to the downstairs lounge to enjoy the live pianist perform; they even brought paper and color pencils for her to color while we enjoyed a cocktail and relaxed. The breakfast buffet has so much to offer and was fresh and delicious!! Overall if I were to go back to Taipei or Taiwan I'd be staying here!!!
Comment from Hotel Management
May 31, 2017 by TPE, Hotel Management
Dear Valued Guest, We thank you very much for the pleasant feedback and comments received and are pleased to know that you enjoyed your stay with us. We look forward to the pleasure of welcoming you back very soon. Sincerely yours, Emil Leung General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 29, 2017
We just got back from a 3 night stay at this hotel. The hotel, staff and location was absolutely amazing. I definitely recommend this hotel.
Comment from Hotel Management
May 31, 2017 by TPE, Hotel Management
Dear Valued Guest, We thank you very much for the pleasant feedback and comments received and are pleased to know that you enjoyed your stay with us. We look forward to the pleasure of welcoming you back very soon. Sincerely yours, Emil Leung General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Hands-down best hotel stay

Posted May 25, 2017
Pros: Staff, facility, amenities
Cons: Faster wifi or an option to purchase faster wifi.
I've stayed at a number of high-profile 5-star (and "7-star") hotels, and Shangri-La is among the best, if not the best hotel experiences I've had. The staff are incredibly friendly and helpful. I stayed in two rooms, and both were spacious and clean. Other amenities are also great (nice rooftop pool, spa, etc.). The wifi speed is generally good (better than most hotels) but can slow down during busy periods.
Comment from Hotel Management
May 28, 2017 by TPE, Hotel Management
Dear Valued Guest, We sincerely thank you for your kind feedback. We are glad to know that you enjoyed your stay. We look forward to the pleasure of having you back in the near future. Sincerely yours, Emil Leung General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful in every aspect

Posted May 22, 2017
Such a nice stay, I loved every aspect. The room was large, clean, comfortable, and the decor was up to my taste. The staff was so attentive to the details but not intrusive at all. Very professional. The location was nice, right next to a mall, and also conveniently located but not so bustling. The pool was nice, the gym was nice. I want to stay here again. Thank you.
Comment from Hotel Management
May 23, 2017 by TPE, Hotel Management
Dear Valued Guest, We thank you very much for the pleasant feedback and comments received and are pleased to know that you enjoyed your stay with us. We look forward to the pleasure of welcoming you back very soon. Sincerely yours, Emil Leung General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel in heart of the city

Posted Apr 29, 2017
The facilities were great; location exceptional and the service extraordinary.
Comment from Hotel Management
May 3, 2017 by TPE, Hotel Management
Dear Valued Guest, We thank you very much for taking the trouble rated and commented us online after your recent visit and we do hope that we can welcome you back very soon. Sincerely yours, Emil Leung General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New-Jersey

Beautiful hotel

Posted Apr 24, 2017
This hotel is nicely located, there is a mall right next to it(or is it the same building) lol not sure but there is a few store close by and the hotel itself is stunning. I stayed in for most of the time so I can definitely say that i enjoyed it!
Comment from Hotel Management
Apr 26, 2017 by TPE, Hotel Management
Dear Valued Guest, We sincerely thank you for your kind feedback. We are glad to know that you enjoyed your stay. We look forward to the pleasure of having you back in the near future. Sincerely yours, Emil Leung General Manager
5 out of 5
by Glenn Thomas

Nice hotel in Taipei.

Posted Apr 21, 2017 on Hotels
The hotel was one of the best hotels we've stayed in. The room was nice and comfortable. The staff was excellent. Everything about the hotel is perfect. However, one thing again the hotel is it's location. It's a 10 minute walk to the nearest train station so do consider this when you plan to move around the city using this mode of transportation. Otherwise, this would be an excellent choice.
Comment from Hotel Management
Apr 24, 2017
Dear Valued Guest, We thank you very much for the feedback and comments received online which is very encouraging and can assist us maintaining and improving the service standards at all times. We do hope that we can welcome you back to Taipei very soon. Sincerely yours, Emil Leung General Manager