Ratings based on 109 Verified Reviews

4.0 out of 5
82% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Jun 2, 2019
Locals are not allowed to stay and management doesn't give a reason why.
Comment from Hotel Management
Jun 7, 2019 by Lokendra Singh Chauhan , Hotel Management
Dear Guest , For security reason we do not entertain local Id.
1 out of 5
by A verified traveler

Posted May 25, 2019
Comment from Hotel Management
May 31, 2019 by Lokendra Singh Chauhan, Hotel Management
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,
3 out of 5
by A verified traveler

Busy

Posted Apr 25, 2019 on Hotels
Overall ok but it is noisy at night due to beside busy road
Comment from Hotel Management
May 31, 2019 by Lokendra Singh Chauhan, Hotel Management
Dear Valued Guest, Greetings from Crystal Sarovar Premiere Agra. Thank you for sharing review of your stay with us. I am disheartened to note your unsatisfactory experience at our hotel. Please be assured that the same has been shared with the concerned team and the department head for corrective measures and improvement. We sincerely thank you for your encouraging our staff efforts. We look forward to your continued support and patronage to Crystal Sarovar Premiere, Agra. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I would be happy to facilitate it, and look forward to welcoming you at our hotel.
3 out of 5
by A verified traveler from Oxford

Posted Apr 16, 2019 on Ebookers
Kept awake as party at sky grill on top floor we were on 4th floor the duty manager lied to me and said it would be over by 11 however it went on till after 12 we were getting up at 5 so didn’t get much sleep I was offered a massage the next day but no one available in spar when manager took me , he ended up giving me a bottle of Jacobs Creek wine , wow ,I am trying to get a full refund
Comment from Hotel Management
May 31, 2019 by Lokendra Singh Chauhan , Hotel Management
Dear Valued Guest, Greetings from Crystal Sarovar Premiere Agra. Thank you for sharing review of your stay with us. I am disheartened to note your unsatisfactory experience at our hotel. Please be assured that the same has been shared with the concerned team and the department head for corrective measures and improvement. We sincerely thank you for your encouraging our staff efforts. We look forward to your continued support and patronage to Crystal Sarovar Premiere, Agra. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I would be happy to facilitate it, and look forward to welcoming you at our hotel
4 out of 5
by A verified traveler

Posted Apr 5, 2019
Comment from Hotel Management
May 31, 2019 by Lokendra Singh Chauhan, Hotel Management
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,
1 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 31, 2019
3 out of 5
by A verified traveler

Posted Mar 11, 2019
It was not a four or a f ive star property. Not sure how this place received a rating as such, but by USA standards, it is not.
3 out of 5
by A verified traveler

Nice hotel in Agra

Posted Feb 28, 2019 on Hotels
Decent stay in Agra. Food is okay but best in town.
Comment from Hotel Management
Mar 12, 2019 by Lokendra Singh Chauhan, Hotel Management
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,
5 out of 5
by A verified traveler

Posted Feb 21, 2019
The hotel inside is beautiful and clean. The food was divine. The staff couldn’t do enough for you!
Comment from Hotel Management
Mar 12, 2019 by Dear Valued Guest, Thank you for posting nice imag, Hotel Management
Dear Valued Guest, Thank you for posting nice image. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,
4 out of 5
by A verified traveler

Great Hotel for an Overnight in Agra

Posted Feb 15, 2019 on Hotels
I think this is a perfect hotel to stay if you are looking to stay in Agra to see the Taj Mahal. Given that a person should not stay more than a night in Agra, we wanted a high-quality hotel within a reasonable price given we were in the hotel for no more than 12-15 hours. It was clean, offered good restaurants, and everyone who worked at the hotel were incredibly helpful. The hotel is roughly a 10-minute cab ride to the Taj.
Comment from Hotel Management
Mar 12, 2019 by Lokendra Singh Chauhan, Hotel Management
Dear Valued Guest, Thank you for posting nice image. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,