Ratings based on 673 Verified Reviews

4.3 out of 5
86% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful hotel and experience of Jaipur

Posted Oct 19, 2017
The hotel staff, the ambience and experience of the hotel were extraordinary. I would recommend this hotel to anyone -- individuals, couples, families. It made my stay in Jaipur perfect and perfectly relaxing.
5 out of 5
Recommended
for Everyone
by A verified traveler from Port Byron NY

Great Hotel, very nice and secure. High end.

Posted Oct 16, 2017
Pros: The room, bed, and pillow menu were great. The in room staff were very friendly and helpful. Always available. The hotel is very secure.
Location: Taj Mahal
The hotel is very nice and more of a palace than a hotel. It is high end, so expect to pay high end prices for the added benefits. The staff was A+ and very kind. Very attentive to all our needs.
Comment from Hotel Management
Oct 17, 2017 by Nadeem, Hotel Management
Thank you for staying with us Pauline, We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Luxury hotel, great efficient staff

Posted Oct 8, 2017
Pros: Beautiful design; excellent attentive staff; excellent inhouse restaurants - Pavillon 24/7 and Peshawri; nice pool
Cons: Charges for the wifi are niggling - please simply add to the charge for the room. Breakfast overflow was good but not quite as good as main hotel.
Location: Obviously the Taj Mahal and Agra fort also really impressive
The ITC Mughal is a truly luxury hotel. Beautiful design and decoration; efficient staff - all the facilities that you would expect in a top class hotel. The only VERY minor irksome elements were: the charges for Wifi; and no shower gel etc in the room. Wifi charges are not huge R299 per 24 hrs, but why not simply add that to the room fee and then it wouldn't feel so tacky and your guests would not feel aggrieved ?
Comment from Hotel Management
Oct 9, 2017 by Nadeem Khan, Hotel Management
Thank you for staying with us, we appreciate your feedback, we apologize that there was no shower gel in the room, which is a standard for our rooms, we are working towards making our Wifi services a part of our rooms rates.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Convenient location, good amenities, great service

Posted Aug 26, 2017
Convenient location for visiting the Taj Mahal and other tourist attractions close to Agra. Hotel amenities are good and the kids enjoyed the swimming pool and gardens. Can also see the Taj Mahal from the observation area on the roof. Rooms were comfortable (got initial slight musty smell in the monsoons and were advised the airconditioing is being upgraded). Staff and service were excellent. Food was delicious. Chefs went out of their way to accommodate our child's food allergies.
Comment from Hotel Management
Aug 27, 2017 by Nadeem Khan , Hotel Management
Thank you for staying with us and sharing your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bristol

Great place near the Taj

Posted Aug 23, 2017
Really good place to say great food downstairs Rooms delightful and spacious 2pools both nice could have slightly better sevice around the pool
Comment from Hotel Management
Aug 24, 2017 by Nadeem Khan , Hotel Management
Thank You for staying with us. We appreciate your feedback. We have also noted your feedback for our service at our pool area and the same will be discussed with our concerned teams.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

recomend highly

Posted Aug 7, 2017
We had one complaint in 4 days , it was the bacon was wet , within 5 mins of completing a form the head chef had come to our table and sorted it out ! What more can one ask great great service
Comment from Hotel Management
Aug 8, 2017 by Nadeem, Hotel Management
Thank you for staying with us, We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Israel

Beautiful hotel

Posted Aug 6, 2017
Situated 3km from the Taj, the service is the best we've experienced in India. Great breakfast. Lovely pool. Cool rooms. All perfect.
Comment from Hotel Management
Aug 6, 2017 by Nadeem Khan , Hotel Management
Thank you for your feedback !
5 out of 5
by A verified traveler

Posted Jul 21, 2017 on Hotels
Comment from Hotel Management
Jul 25, 2017
Thanks for staying with us. We appreciate your feedback!
3 out of 5
by Kiritharan

It was ok

Posted Jul 21, 2017 on Hotels
Duty manager at late evening was not that helpful. He wasn't rude or anything however he was abrupt not that friendly. Water leaking from the bathroom soaking the carpet on the hallway at multiple room door front.
Comment from Hotel Management
Jul 22, 2017
Dear Guest, We apologise that your stay at ITC Mughal was did not match your expectations. Warmth, personalisation and service delivery is what we inculcate in our team and forms an integral part of our training programs, which is our strength. Your experience through our duty manager is a big concern and will be addressed. Keeping in mind the feedback you have raised, please be assured a thorough check will be done accordingly
5 out of 5
by A verified traveler

Agra Oasis

Posted Jul 18, 2017 on Hotels
The ITC Mughal is a stunningly beautiful hotel/oasis in the midst of Agra's hustle and bustle. The warmly hospitable staff was always available to help with any question or need. The breakfast buffet was vast, fresh, safe and delicious. We were very comfortable and pleased with our experience at this hotel.
Comment from Hotel Management
Jul 20, 2017
Thanks for sharing with us. We appreciate your feedback!