Not a good value
Posted Sep 25, 2015
This was the most we paid during a 2-week trip to Japan, even more than a stay at a Courtyard in Tokyo Ginza district.
The room was cramped and the bath had a mildew smell.
On check-in, they told us that our reservation did not include breakfast even though our Expedia confirmation showed full breakfast included. Part of the problem was that the Best Western reservation number was not shown on the Expedia confirmation. After several minutes of back and forth, the manager agreed that we would have breakfast included.
The worst part of our experience was the evening of Sept 22. After having been turned away at several restaurants in town (it was a Japanese holiday) we returned to the hotel. We were told that the restaurant had a group booking and that tables in the breakfast area were booked, but we could be accommodated if would agree to a single meal option of steak and fries for 3,500 Yen. The picture did not look appealing so we went to the front desk to ask about room service. We were told, "Sorry, the kitchen is too busy." This, even though there is a room service menu in our room.
We walked out the front door of the hotel and saw a small Japanese restaurant immediately across the street. The menu posted had English subtitles, but we'd have gone in anyway. There was an empty table which we were invited to and it turned out to be a true Japanese experience. Three of us ate a freshly prepared dinner for less than 5,000 yen total.