Ratings based on 59 Verified Reviews

4.2 out of 5
71% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Pricey but great stay, very friendly staff

Posted Apr 14, 2017
Dinner was great, staff was very friendly. Pricey though.
5 out of 5
by Tony

This traveler left a rating score only Posted Jan 25, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Awesome

Posted Dec 31, 2016
A very good hotel to choose if you are driving to Takayama! Its in the mountain area which gives you a different feel of the area from Takayama/Shirakawago The breakfast served is good and hotel staff are very friendly! Ask them for nearby food recommendations, they helped direct me to a small homey restaurant that was my best meal in Japan! The onsen is true to picture as well! Very beautiful
4 out of 5
by A verified traveler

Fantastic onsen and stay

Posted Nov 4, 2016 on Hotels
Maya and all staff are fantastic. The onsen facility is one of the best with 100% natural mineral water. Local dining experience is unforgettable. Hotel room is very clean and well-taken care of. Highly recommended if you go visit unesco glassho house at shirakawago and Bokka farm.
2 out of 5
by A verified traveler from qc

Cruise ship sized T&B. Commendable service!

Posted Nov 4, 2016
Pros: Great service from reception to dining crew.
Cons: Cleanliness. Quality of linen and towels! Planning of ensuites.
Location: Forest area. However we hardly were ever in the hotel to experience its facilities.
The room itself is actually quite comfortable. However, the ensuite is ridiculously small compared to the room. It is really the size of the bathrooms in cruise ships, whereas the rooms are big enough to have 2 single western beds plus a tatami mat area which fits both a futon bed and tables and chairs comfortably. The room and ensuite could have been better planned. Pillows were extremely hard and uncomfortable. The faucet knobs are also quite grimy, considering that this hotel is in Japan. Service is great though (many thanks to Maya for being so patient with my parents' requests). Dining crew was really attentive! I did wish there were more food choices rather than just kaiseki meals and the same limited-choices of buffet daily.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 4, 2016
Amazing onsen and dinner. Very quiet as it is deep into the forest.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 15, 2016 on Hotels
4 out of 5
by A verified traveler

Relax resort among forest

Posted Oct 9, 2016 on Hotels
It's located at middle of a forest air is fresh and lots of trees and grass But it is far away from town and not convenient to go out for restaurants Staff are very helpful and polite and quite many staff speak good English
5 out of 5
by Tim yi from Hong Kong

Posted Jul 5, 2016 on Hotels
We spent a night at this amazing hotel. Peaceful place surrounding by trees and mountain. Friendly staff and good food.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted May 3, 2016 on Hotels