Ratings based on 274 Verified Reviews

4.5 out of 5
88% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from dubai

Not the best

Posted Nov 10, 2017
When I book my hotel I tend to go for VIP+ to get some amenities and an upgrade. I booked Divan was extremely disappointed we got nothing we requested an upgrade they rejected we then asked if we can free breakfast they rejected. After a complaint to Expedia the manager his name was Mustafa we can get breakfast on our last day. We woke up early on last morning before our flight to get breakfast were told no breakfast we need to pay ! Extremely disappointing. A decent hotel good location but if your expecting a vip+ let me tell you you will get nothing ! And expect the staff lying to your face !
Comment from Hotel Management
Nov 13, 2017 by Mustafa Aşıcı, Hotel Management
Dear Mrs Amal, First of all thank you for your feedback, We spoke with you at reception and I explained your reservation detail and I arranged for you complimentary breakfast, We are always trying to give best service to our guest. We hope that you will give us another opportunity to show you the service we are known for and to experience again Divan Istanbul. Sincerely;
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel&service at the city centre

Posted Sep 14, 2017
Excellent hotel&service at the city centre. Hotel staff is beyond the expectations.
Comment from Hotel Management
Sep 16, 2017 by Mustafa Aşıcı, Hotel Management
Dear Valued Guest, Warm greetings from Divan Istanbul! Thank you very much for taking the time to write about your experience at Divan Istanbul. We really appreciate your excellent feedback. We are passionate about exceeding our guests' expectations and we are so delighted to hear that you were well taken care of by our colleagues. We are honored that you choose Divan Istanbul and we look forward to welcome you again. Yours sincerely,
3 out of 5
by A verified traveler from Kuwait

Not Divine

Posted Sep 9, 2017
The hotel's indoor pool was cold, and took four hours to heat up after mentioning it. The spa quoted a discounted price, then they demanded full payment after the service. They assured me at check-in that my ride back to the airport was reserved, then at check-out they said they had no reservation for me and no room in the car. There was no complimentary coffee, tea, or even water in the room. The front desk was difficult to work with when trying to put incidental charges onto AMEX.
Comment from Hotel Management
Sep 18, 2017 by Mustafa Aşıcı, Hotel Management
Dear Valued Guest, Thank you for reviewing Divan Istanbul. We would like to sincerely apologize for the difficulties encountered during your stay. Service is our priority and please be assured that your comments will be conveyed accordingly to our colleagues. We hope that you will give us another opportunity to show you the service we are known for and to experience again Divan Istanbul. Sincerely;
4 out of 5
by A verified traveler from Chicago

Hotel recommended by friend

Posted Aug 17, 2017 on Orbitz
This was my first time in Istanbul and the front desk staff was not accomodating and restaurant staff were rude also! They should try to be more friendly and warm to clients. A smile goes a long way!
Comment from Hotel Management
Aug 24, 2017 by Mustafa Aşıcı, Hotel Management
Dear Valued Guest, Thank you for reviewing Divan Istanbul. We would like to sincerely apologize for the difficulties encountered during your stay. Service is our priority and please be assured that your comments will be conveyed accordingly to our colleagues. We hope that you will give us another opportunity to show you the service we are known for and to experience again Divan Istanbul. Sincerely;
5 out of 5
by Filiz

Posted Aug 10, 2017 on Hotels
Great all around.
Comment from Hotel Management
Aug 15, 2017
Dear Mrs.Filiz, Warm greetings from Divan Istanbul! Thank you very much for taking the time to write about your experience at Divan Istanbul. We really appreciate your excellent feedback. We are passionate about exceeding our guests' expectations and we are so delighted to hear that you were well taken care of by our colleagues. We are honored that you choose Divan Istanbul and we look forward to welcome you again. Yours sincerely,
5 out of 5
by A verified traveler

Posted Jul 31, 2017 on Hotels
Comment from Hotel Management
Aug 2, 2017
Dear Valued Guest, Warm greetings from Divan Istanbul! Thank you very much for taking the time to write about your experience at Divan Istanbul. We really appreciate your excellent feedback. We are passionate about exceeding our guests' expectations and we are so delighted to hear that you were well taken care of by our colleagues. We are honored that you choose Divan Istanbul and we look forward to welcome you again. Yours sincerely,
4 out of 5
by Mohammed

Posted Jul 22, 2017 on Hotels
Comment from Hotel Management
Jul 28, 2017
Dear Mohammed, Warm greetings from Divan Istanbul! Thank you very much for taking the time to write about your experience at Divan Istanbul. We really appreciate your excellent feedback. We are passionate about exceeding our guests' expectations and we are so delighted to hear that you were well taken care of by our colleagues. We are honored that you choose Divan Istanbul and we look forward to welcome you again. Yours sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Exlent location

Posted Jul 13, 2017
Grate hotel in grate location pillow r old and small
Comment from Hotel Management
Jul 16, 2017 by Mustafa Aşıcı, Hotel Management
Dear Valued Guest, Warm greetings from Divan Istanbul! Thank you very much for taking the time to write about your experience at Divan Istanbul. We really appreciate your excellent feedback. We are passionate about exceeding our guests' expectations and we are so delighted to hear that you were well taken care of by our colleagues. We are honored that you choose Divan Istanbul and we look forward to welcome you again. Yours sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from cai. egypt

Exceptional hotel .

Posted Apr 23, 2017
Wonderful location and decoration. Excellent spa . Room service is amazing. I liked it very much
Comment from Hotel Management
Jun 24, 2017 by Mustafa Aşıcı, Hotel Management
Dear Orabi, Warm greetings from Divan Istanbul! Thank you very much for taking the time to write about your experience at Divan Istanbul. We really appreciate your excellent feedback. We are passionate about exceeding our guests' expectations and we are so delighted to hear that you were well taken care of by our colleagues. We are honored that you choose Divan Istanbul and we look forward to welcome you again. Yours sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 3, 2017
I was very pleased for a one night stay. The staff was kind and helpful. The room was clean and very comfortable.