Ratings based on 240 Verified Reviews

3.6 out of 5
65% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
for Getaway With Friends
by Mostafa N.


Posted Feb 17, 2016 on Ebookers
Probably one of the best hotel in Istanbul, great service and lovely staff. Very CLEAN rooms. I loved it, stayed on 11th floor No2215
3 out of 5
by A verified traveler

The rooms are way too small

Posted Nov 14, 2015
Open my room door and u will find the bed straight away , 1 foot from the door . No hallway no nothing . The water in the bathroom changes from hot to cold whenever it pleases . It's just ridiculous.
1 out of 5
by A verified traveler from kuwait

dirty hotel

Posted Oct 22, 2015
Pros: nothing
this hotel it wouldn't have been rated 5 stars if it was not located in Taksiem. i found it merely -3 stars hotel. it is very disappointing that i paid 139 euros per night for tow nights for very dirty room with dirtiest kettle i ever seen in any hotels room.The shower tiles and base were mouldy and dirty. the corner rooms before the suit which we have been given is very small in size and smoking room. be careful when you open the fridge it's sealed with paper tag i but my medicine in to it then when we checked out they calmed that some chewing gum missing which was not there at all and i had to sign paper that i didn't use the minibar. i regret that i didn't take photos to what I mentioned above.
3 out of 5
by sadaf from Atlanta, USA

Posted Sep 14, 2015 on Hotels
I have reserved this Hotel as 5 star hotel, but It's like a two star. The room was clean, but there was mold in the shower. Hotel service was poor and the front desk associates were rude.
4 out of 5
by Mahmood from Helsinki

Mr. Aziz was very kind and responsible in hotel.

Posted Aug 14, 2015 on Hotels
The reception wasn't friendly but the bellman Mr. Aziz was very kind and responsible.
2 out of 5
by A verified traveler

Interesting experience at this hotel.

Posted Jul 27, 2015 on Hotels
It's lovely hotel. Hotel staff are not honest people. I reminded them that I want non smoking room as per from my booking. They said yes. When I entered room, I can smell heavy room spray that goes everywhere in room. But I can smell heavy smoking under bed sheet and towels that room spray didn't go through. I followed up with foyer staff. They said its non smoking room. Later next day i discovered they took out $758 from my credit card. I questioned them and they said its for hotel stay payment. I showed them that I already pre paid via hotels.com with document. They said no, it's not correct. I had to spend few days chasing up with hotels.com staff. At end they agreed to refund me while checking out hotel. At the moment credit card refund hasn't happened yet. It's disappointing with not honest staff. I felt this is very important for me to share my experience with you. On positive note, the hotel provide free wifi and it's very close to Taksim Square. There also have bus shuttle to airport which is just around the corner. Much cheaper than van shuttles and taxi. Istanbul is an interesting place to visit. Thanks.
1 out of 5
by A verified traveler

Bad hotel

Posted Jun 24, 2015
They didn't respect my reservation They give me one double room My reservation was 2twin bedroom P
4 out of 5
by MAHMOOD A from Dhahran

Elite stay

Posted Jun 22, 2015 on Hotels
Service and amenities were excellent but was short in providing tea and coffee sachets daily. Also bed sheets were not changed regularly and was short in providing towels adequately
2 out of 5
by A verified traveler

Badly maintained and far away from 5 starts hotel

Posted Jun 20, 2015
Badly maintained and far away from 5 starts hotel rating.
5 out of 5
by Hayssam

This traveler left a rating score only Posted Jun 20, 2015 on Hotels