Ratings based on 178 Verified Reviews

4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Bondi

Fabulous hotel

Posted Oct 4, 2017
Pros: Everything!
The staff could not have been more friendly, helpful, diligent and professional. The hotel itself is stunning. Great location, beach access - and the restaurant food was outstanding. Rooms are a great size - and if you are lucky enough to be on the top floor - you will have lovely ocean views. The staff always ensured we were happy - and if asked anything of them - it was done immediately and with a smile on their face. Being in the travel industry myself - this will be my number 1 for all of my clients! Whether you are a family travelling together, couples, friends... It ticks all boxes. Especially for families - we had the interconnecting room - and it was no problem, no hassle - bedding was correct and everything was perfect from beginning to end.
Comment from Hotel Management
Nov 15, 2017 by The Sunset Beach Resort & Spa Taling Ngam, Hotel Management
Dear Ms. Kharly, Thank you very much for the kind words and taking the time to share your feedback. We look forward to welcoming you back. Best regards, The Sunset Beach Resort & Spa Taling Ngam
3 out of 5
by Matthew

Excellent Hotel for the budget conscious.

Posted Apr 25, 2017 on Hotels
Value for money when you pay $160 AUD/night to stay, but nothing more. Bed is rock hard and aircon inside failed to cool the room below 27 degrees celsius even being on 24hrs a a day. This was brought to the attention of staff on the first evening, whom just changed the setting to no avail. Breakfast buffet is very basic although the fresh omelettes were good (nothing on the Intercontinental next door however is 1/2 the price) On all 3 days we had the pool to ourselves which was great and use of the kayaks and stand-up paddle boards when ever we pleased. If you are looking for luxury, book the Intercontinental when it becomes on special.
Comment from Hotel Management
May 11, 2017
Thank you for taking the time to share your positive review online. Your comments are noted for further improvement of our service and facilities. We look forward to welcoming you back. Best regards, The Sunset Beach Resort & Spa Taling Ngam
5 out of 5
by A verified traveler

Well deserved 5/5

Posted Apr 11, 2017 on Hotels
Excellent getaway venue, albeit inconvenient to get into town. Clean rooms & reliable wifi. Friendly & helpful staff (Jaras & his colleagues) - went the extra mile to ensure breakfast was ready 15 minutes earlier on our last day to accommodate our early departure.
Comment from Hotel Management
May 11, 2017
Thank you very much for the kind words and we look forward to welcoming you back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Excellent food and service, friendly staff

Posted Apr 8, 2017 on Wotif
Excellent food and service with very friendly staff. Rooms were beautiful and facilities were clean. Highly recommended.
Comment from Hotel Management
May 11, 2017 by The Sunset Beach Resort & Spa Taling Ngam, Hotel Management
Dear Kate, Thank you very much for the kind words and we look forward to welcoming you back for another magnifique stay. Best regards,
5 out of 5
by A verified traveler

The sun never sets on this luxury hotel

Posted Mar 27, 2017 on Hotels
This hotel on the Southern coast of the island is a perfect luxury hideaway. The staff couldn't do enough for you and the facilities are amazing on the whole, a truly outstanding stay.
Comment from Hotel Management
Apr 4, 2017
Dear Valued Guest, Thank you for for your kind words.We are overwhelmed with delight upon reading your review, which details out everything that you found remarkable during your visit. We look forward to welcoming you back soon. Best regards, The Sunset Beach Resort & Spa Taling Ngam
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely resort on the beach

Posted Jan 16, 2017
This was a beautiful resort on the beach. The staff were so lovely and welcoming and all the facilities you'd need on a resort including a beautiful gym with a stunning view and swimming pool, sauna, steamroom etc. Would definitely recommend this hotel to anyone staying in Samui. The rood was fabulous as well, we booked a Jacuzzi Garden Villa
Comment from Hotel Management
Jan 17, 2017 by The Sunset Beach Resort & Spa Taling Ngam Team, Hotel Management
Thank you very much for taking the time to share your wonderful review. It is very rewarding that guests are satisfied with our service and facilties. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Nice hotel and staff

Posted Dec 18, 2016
Pros: Closeness to the beach
Cons: The morning half-day island tour should have an English speaking guide The massage and facial that were part of the spa package need improvement.
Location: -
Overall, we had a nice experience at this hotel. Huge thanks to Joy at the reception desk. She was so helpful. She's the best! The hotel staff at the restaurant are also great. The only thing we were not happy about, is the spa package (scrub, massage and facial). It was not worth what we paid for. The massage and facial were below par. We did not have an English-speaking guide on the half-day island tour. All we had was a photo opportunity at the places we were taken to, but no information about those places.
Comment from Hotel Management
Dec 20, 2016 by The Sunset Beach Resort & Spa Taling Ngam, Hotel Management
Dear Ms. Gilda, Thank you for choosing to stay with The Sunset Beach Resort & Spa Taling Ngam and for the thoughts that you have shared regarding your stay in our resort. Your kind comments to our associates are all greatly appreciated and I am glad that the team were able to display their outstanding customer service during your stay. Your comments are highly valuable to us and have already forwarded this to our Spa, Front Office department and management as this will assist us in our continuous efforts to maintain and improve the quality of products and amenities we serve. Once again, thank you very much for the constructive feedback that you have shared with us which will allow us to look into the highlighted areas for our improvement and help us continue to provide exceptional service to our valued guests. It was a pleasure to have you as our guest! Best regards, The Sunset Beach Resort & Spa Taling Ngam
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice beach hotel far away from the busy places

Posted Nov 8, 2016
Pros: the location is great for people who look for a secluded and quiet place.
Cons: Service
Small but nice hotel far away from the busy places on Samui. Near by you find 2 beach restaurants and the Interconti. I recommend the pool villas with sea view. Very spacious with a lot of privacy. The staff is solicitous but in my opinion not well educated.
Comment from Hotel Management
Nov 24, 2016 by Management, Hotel Management
Dear Doris, We are glad to hear that you enjoyed your stay with us, as well as our facilities and services. The whole team hopes to welcome you soon again and wishes you a merry Christmas and a happy New Year.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 14, 2016 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 18, 2016 on Hotels