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Reviews of Best Western Tallahassee-Downtown Inn & Suites

2.5 out of 5
Best Western Tallahassee-Downtown Inn & Suites
2016 Apalachee Pkwy, Tallahassee, FL

Reviews

7.0

Good

Rating 10 - Excellent. 275 out of 1016 reviews" "
Rating 8 - Good. 285 out of 1016 reviews" "
Rating 6 - Okay. 184 out of 1016 reviews" "
Rating 4 - Poor. 138 out of 1016 reviews" "
Rating 2 - Terrible. 134 out of 1016 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Apr 2024
Response from bw on Apr 16, 2024
Dear Guest,Thank you for taking the time to post a review of your stay. It's great to hear that you liked hotel cleanliness, friendly hospitality, service and facilities and that our accommodations was fit your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Hotel Manager.

10/10 Excellent

Robert

Stayed 1 night in Mar 2024
Response from bw on Apr 16, 2024
Dear Guest,Thank you for taking the time to post a review of your stay. It's great to hear that you liked hotel cleanliness, friendly hospitality, service and facilities and that our accommodations was fit your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Hotel Manager.

8/10 Good

Rajiv

Traveled with family
Liked: Cleanliness, staff & service
Decent breakfast. Room was OK but starting to get dated.
Stayed 2 nights in Mar 2024
Response from bw on Mar 20, 2024
Dear Guest,Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!Sincerely,Hotel Manager

10/10 Excellent

Michelle, Honolulu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chose this property based on recommendations for the breakfast and was happy. Breakfast did have lots of options. It only went from 6:00 to 9:00 would have preferred a little later but it was good. The property is a bit dated but has been remodeled and everything was nice. Especially like the hardwood in the rooms on the floors. Would stay again.
Stayed 1 night in Feb 2024
Response from bw on Feb 26, 2024
Dear Guest,Thank you for taking the time to post a review of your stay. It's great to hear that you liked hotel cleanliness, friendly hospitality, service and facilities and that our accommodations was fit your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Hotel Manager.

6/10 Okay

Thu

Response from bw on Feb 7, 2024
Dear Guest,Thank you for taking the time in leaving us a review on your stay with us. We are so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!Sincerely,Hotel Manager

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from bw on Feb 7, 2024
Dear Guest,Thank you for taking the time in leaving us a review on your stay with us. We are so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!Sincerely,Hotel Manager

2/10 Terrible

Theresa

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bedbugs
BEDBUGS ! When we tried to go back to the office to see if we could get another room the clerk would not unlock the door to let us in. Will never recommend Best Western to anyone!
Stayed 1 night in Dec 2023
Response from bw on Feb 7, 2024
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority.We take great pride in the service our hotel provides, are always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. We look forward to hearing from you and learning how we can make this righ

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms very clean, staff very nice, Continental breakfast was amazing, I felt like I should've paid for it. Definitely returning when I come back to Tallahassee. The only thing I was caught off guard about was the $150 hold. Other than that, amazing stay.
Stayed 3 nights in Dec 2023
Response from bw on Feb 7, 2024
Dear Guest,Thank you for taking the time in leaving us a review on your stay with us.We are so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!Sincerely,Hotel Manager

10/10 Excellent

Robin

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Just ok
Stayed 4 nights in Nov 2023
Response from bw on Feb 7, 2024
Dear Guest,Thank you for taking the time in leaving us a review on your stay with us. We are so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!Sincerely,Hotel Manager

2/10 Terrible

Zantwan

Stayed 4 nights in Nov 2023
Response from bw on Feb 7, 2024
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority.We take great pride in the service our hotel provides, are always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. We look forward to hearing from you and learning how we can make this righ

6/10 Okay

Edward

Traveled with partner
Liked: Cleanliness, staff & service
Expected Best Western to be closer to Hwy 10. Didn’t pay attention to location when booking.
Stayed 1 night in Nov 2023
Response from bw on Nov 29, 2023
Dear Guest,Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!Sincerely,Hotel Manager

4/10 Poor

Sandy

Traveled with family
Disliked: Cleanliness
Bit dirty and tv reception was not good.
Stayed 2 nights in Nov 2023
Response from bw on Nov 16, 2023
Dear Guest,Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the room did not exceed your expectations, I will be sure to send this information to ourrespective departments. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.Sincerely,Hotel Manager

4/10 Poor

Nik

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities
Nasty boogers and dirt marks on the wall. Staff couldn’t give towel for second day until night time. Morning breakfast was okay. My wife tried to take a bath and neighbor downstairs came to our room because water was coming in from their ceiling. Slim picking for hotels in Tallahassee when FSU is playing but I expected better for over $700 for two nights.
Stayed 2 nights in Nov 2023
Response from bw on Nov 16, 2023
Dear Guest,Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the room did not exceed your expectations, I will be sure to send this information to ourrespective departments. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.Sincerely,Hotel Manager

8/10 Good

Gerilyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and comfortable bed
Stayed 2 nights in Nov 2023
Response from bw on Nov 16, 2023
Dear Guest,Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!Sincerely,Hotel Manager

10/10 Excellent

Kenneth

Stayed 1 night in May 2023
Response from bw on Nov 16, 2023
Dear Guest,Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!Sincerely,Hotel Manager

6/10 Okay

Richard

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2023
Response from bw on Nov 16, 2023
Dear Guest,Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!Sincerely,Hotel Manager

2/10 Terrible

David

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t do it!
Stayed 2 nights in Oct 2023
Response from bw on Oct 13, 2023
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority.We take great pride in the service our hotel provides, are always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. We look forward to hearing from you and learning how we can make this right

2/10 Terrible

Leonardo

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very dirty cannot understand how they can stay in business!! Place smelt terrible, shower never drained stains a mold on everything very discussing I would felt better sleeping in my car!!
Stayed 2 nights in Oct 2023
Response from bw on Oct 10, 2023
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority.We take great pride in the service our hotel provides, are always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. We look forward to hearing from you and learning how we can make this right

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Would not recommend
Do not recommend staying here; run down place, can hear lots of noises in rooms; rooms are not nice. Not in a great location. Pictures make it look so much nicer than it actually is!
Stayed 1 night in Aug 2023
Response from bw on Oct 10, 2023
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority.We take great pride in the service our hotel provides, are always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. We look forward to hearing from you and learning how we can make this right

2/10 Terrible

Pierre

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from bw on Oct 9, 2023
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority.We take great pride in the service our hotel provides, are always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. We look forward to hearing from you and learning how we can make this right.

8/10 Good

Vivian

Liked: Staff & service
Staff is great and the breakfast is very good Bathrooms need renovations
Stayed 2 nights in Oct 2023
Response from bw on Oct 9, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at our location. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

6/10 Okay

Michael

Traveled with group
Liked: Staff & service
An okay place to stay. Was not in great shape and not super clean. Way overpriced, like all the hotels in the area for game day weekends. It was almost $400 a night where it should have been $100 a night room.
Stayed 2 nights in Oct 2023
Response from bw on Oct 18, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at our location. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

2/10 Terrible

Wendy

Business traveler
Disliked: Cleanliness, property conditions & facilities
It was not clean at all. We did not stay there. We left after we saw the room.
Stayed 3 nights in Sep 2023
Response from bw on Oct 4, 2023
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority.We take great pride in the service our hotel provides, are always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. We look forward to hearing from you and learning how we can make this right.

2/10 Terrible

Yue

Disliked: Property conditions & facilities, room comfort
Room in terrible condition
The window AC constantly makes terrible noises. Toilet tank is leaky and makes noises every few minutes.
Stayed 2 nights in Sep 2023
Response from bw on Oct 3, 2023
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority.We take great pride in the service our hotel provides, are always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. We look forward to hearing from you and learning how we can make this right.

4/10 Poor

Peter

Stayed 1 night in Sep 2023
Response from bw on Nov 1, 2023
Dear Guest,Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the room did not exceed your expectations, I will be sure to send this information to ourrespective departments. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.Sincerely,Hotel Manager

2/10 Terrible

Brian, Plymouth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
New York City in the summer on trash day smelled better. Total dump. I should have slept in my car.
Response from bw on Oct 3, 2023
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority.We take great pride in the service our hotel provides, are always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. We look forward to hearing from you and learning how we can make this right.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was good.
Stayed 2 nights in Aug 2023
Response from bw on Sep 25, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at our location. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 Excellent

Michele

Stayed 2 nights in Aug 2023
Response from bw on Sep 25, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at our location. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

2/10 Terrible

Dianthe

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Response from bw on Sep 1, 2023
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority.We take great pride in the service our hotel provides, are always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. We look forward to hearing from you and learning how we can make this right.

10/10 Excellent

Heather

Stayed 1 night in Aug 2023
Response from bw on Sep 1, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at our location. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good for the price
Good for the price. Centric area close to places to eat, and mid distance from FSU.
Stayed 2 nights in Aug 2023
Response from bw on Sep 1, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at our location. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

6/10 Okay

Tamesha, Miami Gardens

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Spent 2 nights to move my daughter into her college dorm. The property location is very convenient right next to Governor’s Square Mall but it needs some updating. The room including the bathroom had a musty odor when we walked in but it was not overwhelming and we were too tired after over 7 hours on the road to be bothered to move. The carpet needs cleaning which could be a contributing factor to the smell, the sink was very slow draining, the bathroom light stopped working at some point after we went to bed the second night so we had to leave the door open in the morning to have light to use the toilet and take a shower. We were leaving at that point so I just reported it when we checked out. A full breakfast was included (eggs, sausages, biscuits, gravy, waffles etc) although I did see a bug the second morning which I also reported. The lady at the front desk was very pleasant and helpful during both check in and out and made note of all the issues to have them addressed.
Stayed 2 nights in Aug 2023
Response from bw on Aug 28, 2023
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority.We take great pride in the service our hotel provides, are always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. We look forward to hearing from you and learning how we can make this right.

8/10 Good

Obed

Stayed 2 nights in Aug 2023
Response from bw on Sep 25, 2023
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority.We take great pride in the service our hotel provides, are always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. We look forward to hearing from you and learning how we can make this right.

4/10 Poor

Sharon

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
There was a very strong perfume like smell in the room that made it difficult to breathe. The couch and carpet were very dirty. I don't think the room was vacuumed as there was hair all over the carpet. I will not stay here again. I will say that the staff members were very friendly and tried to be helpful.
Stayed 2 nights in Aug 2023
Response from bw on Aug 28, 2023
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority.We take great pride in the service our hotel provides, are always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. We look forward to hearing from you and learning how we can make this right.

4/10 Poor

Julie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Employees were fabulous, unfortunately property smells musty and like cigarettes, even though rooms are non smoking, I had a cigarette hole burn in my blanket, not enough towels for 2, only 2 towels were in the room to start with.
Stayed 4 nights in Aug 2023
Response from bw on Aug 28, 2023
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority.We take great pride in the service our hotel provides, are always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. We look forward to hearing from you and learning how we can make this right.

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from bw on Aug 28, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at our location. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

2/10 Terrible

Lee

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the App where I viewed your Motel, not Hotel. A Hotel is where you enter your room from the inside of the building. A Motel is where you enter your room from the outside. You are listed on a Hotel App. Once I arrived and saw the rooms entered from the outside, I call to asked for assistance on moving my Reservation to the Best Western Plus Hotel in the same city but was told they couldn't do it and charged me a one night stay because I refuse to stay at that Motel not Hotel.
Stayed 3 nights in Aug 2023
Response from bw on Sep 1, 2023
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority.We take great pride in the service our hotel provides, are always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. We look forward to hearing from you and learning how we can make this right.

8/10 Good

Araceli

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great except for the musty odor in the room.
Stayed 2 nights in Aug 2023
Response from bw on Aug 23, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at our location. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

4/10 Poor

Megan

Stayed 1 night in Aug 2023
Response from bw on Aug 23, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at our location. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

6/10 Okay

Richard

Traveled with family
Just ok. Don’t like doors open to outside
Stayed 1 night in Aug 2023
Response from bw on Aug 23, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at our location. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

4/10 Poor

di

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the room is smelly and the mattress are dirty
Stayed 2 nights in Aug 2023
Response from bw on Aug 17, 2023
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority.We take great pride in the service our hotel provides, are always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. We look forward to hearing from you and learning how we can make this right.

2/10 Terrible

antonio r

Disliked: Cleanliness, staff & service, property conditions & facilities
Police at the entrance when we drove in, smelly and roaches. It was very dirty
Stayed 1 night in Aug 2023
Response from bw on Aug 17, 2023
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority.We take great pride in the service our hotel provides, are always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. We look forward to hearing from you and learning how we can make this right.

2/10 Terrible

Cleydes

Stayed 1 night in Aug 2023
Response from bw on Aug 17, 2023
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority.We take great pride in the service our hotel provides, are always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. We look forward to hearing from you and learning how we can make this right.

6/10 Okay

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The pictures on expedia web site are not what the hotel is. Was expecting rooms entrance from inside the building. Bur room doors were outside like a motel. Did not like at all.
Stayed 1 night in Aug 2023
Response from bw on Aug 17, 2023
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority.We take great pride in the service our hotel provides, are always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. We look forward to hearing from you and learning how we can make this right.

2/10 Terrible

GWENDOLYN

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property advertisement and what you actually get are 2 different things. I will never recommend the hotel to anyone. Beds were terrible , ac was loud when we got in the room and then broke at 11:30pm. Bathroom was supposed to be a walk in shower and it was a dirty tub.I over paid for this room. Dont waste your time or money at this hotel
Stayed 1 night in Aug 2023
Response from bw on Aug 17, 2023
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority.We take great pride in the service our hotel provides, are always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. We look forward to hearing from you and learning how we can make this right.

8/10 Good

Jasmine

Stayed 3 nights in Jul 2023
Response from bw on Aug 4, 2023
Thank you for taking the time to post a review on our property. We are so happy to hear that you enjoyed your time at our location. Our goal is to exceed your expectations. If there is anything we can do to help you during your next visit please do not hesitate to let us know. We hope to see you soon.

4/10 Poor

Randall

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from bw on Jul 27, 2023
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority.We take great pride in the service our hotel provides, are always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. We look forward to hearing from you and learning how we can make this right.

10/10 Excellent

Bruce

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from bw on Jul 18, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at our location. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

8/10 Good

Janice

Stayed 1 night in Jun 2023
Response from bw on Jul 17, 2023
Thank you for taking the time to post a review on our property. We are so happy to hear that you enjoyed your time at our location. Our goal is to exceed your expectations. If there is anything we can do to help you during your next visit please do not hesitate to let us know. We hope to see you soon.

10/10 Excellent

Corintha, BOYNTON BEACH

Stayed 1 night in Jun 2023
Response from bw on Jul 17, 2023
Thank you for taking the time to post a review on our property. We are so happy to hear that you enjoyed your time at our location. Our goal is to exceed your expectations. If there is anything we can do to help you during your next visit please do not hesitate to let us know. We hope to see you soon.