Outdoor pool

Reviews of Country Inn & Suites by Radisson, Tallahassee-University Area, FL

2.5 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 433 out of 1004 reviews" "
Rating 8 - Good. 274 out of 1004 reviews" "
Rating 6 - Okay. 142 out of 1004 reviews" "
Rating 4 - Poor. 87 out of 1004 reviews" "
Rating 2 - Terrible. 68 out of 1004 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Jacqueline

Traveled with partner
Liked: Amenities
In a noisy area
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 17, 2024
Dear Jacqueline,We're so sorry to hear that the noise in the area made your stay stressful. For a comfortable hotel stay, we know how important peace and quiet are. We always try to give our guests a peaceful place to stay, and we're sorry that we didn't meet your standards in this way. We appreciate your comments, and we will fix any noise problems right away so that future guests can have a peaceful stay. Many thanks for letting us know about this. We hope to have the chance to welcome you back for a more peaceful experience in the future.

10/10 Excellent

Maxine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great. The bath tub/tile work needs repairing.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 15, 2024
Dear Maxine, We're genuinely delighted to hear that you found our staff to be exceptional during your stay! Thank you for taking the time to share your experience. We understand how important it is to have everything in top-notch condition, and we apologize for any inconvenience caused by the state of the bathtub and tile work. Rest assured, we're actively addressing this issue to ensure a more comfortable and enjoyable experience for our guests in the future. Your feedback is invaluable to us, and we hope to welcome you back soon for an even more satisfying stay.

8/10 Good

Pierre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property appears to be par for the area, appears clean service was fine. Well priced
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 12, 2024
Dear Pierre, Hey there! We’re thrilled to hear about your experience with us! Your 4 out of 5 rating really lights up our day. It sounds like you found our property up to par with the area, and cleanliness is always a top priority for us. We’re glad you found our service just fine and that you felt our pricing hit the sweet spot. We appreciate your feedback and hope to welcome you back soon for an even better stay!

8/10 Good

Terri

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello Terri,We appreciate you staying with us. We look forward to welcoming you back soon for another enjoyable experience!

8/10 Good

Stewart

Traveled with family
Liked: Staff & service
They have a great breakfast and I felt the own looks after there quest.
Stayed 3 nights in Apr 2024
Response from Guest Relations Management | 2238846 on Apr 12, 2024
Dear Stewart, What an absolute pleasure to read your feedback! We're over the moon to see that you had a wonderful experience during your stay and honored to have earned a solid 4 out of 5 rating from you.It's fantastic to hear that you enjoyed our breakfast offerings! We're all about starting the day right, and knowing that our breakfast hit the spot for you is music to our ears.We're also thrilled that you felt well taken care of during your time with us. Ensuring our guests feel at home is what we're all about, so it's incredibly rewarding to know that our efforts made a difference for you.Your feedback fuels our passion for hospitality, and we can't wait to have the pleasure of welcoming you back for another fantastic stay. If there's anything specific you'd love to see or experience next time, just give us a shout—we're here to make your stay even more amazing!

10/10 Excellent

James

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very professional and courteous upon check in during the stay and at checkout. Thanks for a great stay.
Stayed 1 night in Apr 2024
Response from Guest Relations Management | 2238846 on Apr 12, 2024
Dear James, What a joy to read your glowing review! We're absolutely thrilled to hear that you had a stellar experience during your stay, awarding us with a perfect 5 out of 5 rating—it's like music to our ears!It's fantastic to hear that our staff made such a positive impression on you from start to finish. We take great pride in providing exceptional service, so it's incredibly rewarding to know that our team's professionalism and friendliness shone through during your check-in and check-out.We're thrilled that you enjoyed your time with us and that we could contribute to making your stay a memorable one. If there's anything else we can do to ensure your next visit is just as fantastic, don't hesitate to reach out!We can't wait to welcome you back for another fabulous stay in the future!

2/10 Terrible

Alan

Disliked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 10, 2024
Dear Alan, We sincerely appreciate you taking the time to provide feedback about your recent stay with us. While we're grateful for your rating, we're disheartened that your experience didn't meet your expectations. Your satisfaction is paramount to us, and we strive to continuously improve our services. Rest assured, we've addressed your concerns with our housekeeping team to ensure our standards are upheld. If there are any specific details you'd like to share with us to help us better understand and address your concerns, please don't hesitate to reach out. We value your input and hope to have the opportunity to regain your trust in the future.

8/10 Good

Matthew

Liked: Cleanliness
just ok.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 10, 2024
Dear Matthew, We're thrilled to see your feedback roll in, and we're glad to hear that overall, your stay with us left a positive impression! While we're stoked to have hit the mark for the most part, we're always aiming for that five-star experience.It's great to hear that our location worked well for you—it's one of the perks of staying with us! We understand your point about the noise levels, and we'll look into ways to mitigate any disturbances to ensure all our guests can enjoy a peaceful night's sleep.Your feedback about the breakfast has been taken care of, and we're already brainstorming ways to jazz up our morning offerings to make them more appealing for all our guests.Thanks again for sharing your thoughts with us! We truly value your input and hope to have the opportunity to welcome you back for an even more stellar stay in the future.

8/10 Good

IRIS JOHANNA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and bath Clean
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 9, 2024
Dear Iris, A solid 4 out of 5 rating is music to our ears, and knowing that you found everything clean and tidy is just the cherry on top!Your feedback about the breakfast options is duly noted. We're always looking for ways to improve, so thank you for sharing your thoughts with us. We'll definitely take your suggestions into consideration to ensure that our breakfast offerings are even more satisfying for our guests.It's fantastic to hear that our staff made a positive impression on you! We pride ourselves on delivering exceptional service, and we'll make sure to pass on your kind words to the team.We truly appreciate your valuable feedback as it helps us continue to refine and enhance the guest experience. We can't wait to welcome you back for another fantastic stay in the future!

6/10 Okay

William

Business traveler, Traveled with family
Liked: Staff & service
The property was not very clean, tubs and toilet were clean but the floors and the elevator were quite dirty.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 9, 2024
Dear William, We're pleased to hear from you about your recent stay, and we truly appreciate your candid feedback! While we're delighted to know that you found our tubs and toilets up to par, we're bummed to hear that our floors and elevator didn't quite meet your expectations in terms of cleanliness.Rest assured, cleanliness is a top priority for us, and your feedback will certainly be taken to heart. We'll be stepping up our game to ensure that every nook and cranny sparkles like new for our guests, because that's what they deserve!Thanks again for sharing your experience with us—it's through feedback like yours that we can continue to improve and provide the best possible stay for all our guests. We hope to have the chance to welcome you back soon and show you the shining results of your valuable input!

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 9, 2024
Dear Kimberly, What a joy to receive your review and see that you rated your stay a solid 4 out of 5! We're absolutely thrilled that you enjoyed your time with us.While you didn't leave a comment, we're delighted to know that your experience was positive overall. Your rating speaks volumes, and we're grateful for your support.If there's anything specific you'd like to share or if there are ways we can turn that 4 into a perfect 5 next time, please don't hesitate to reach out. We're always here to ensure your stay exceeds expectations!Looking forward to welcoming you back soon for another wonderful experience!

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean. It smelled clean no odor in carpet. Staff was very friendly and helpful. I was very happy with the customer service i received at country inns and suites. I will be returning in july and august of 2024. Wanted to give a special shout out to Clorisa in housekeeping. Thank you for always helping with accesd to my room. I couldnt open door , had my phone next to card. She i let me know that may be the problem. Just wanted to say thank you.
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on Apr 9, 2024
Dear Beverly, What an absolute pleasure to read your glowing review! We're thrilled to hear that your stay with us at Country Inns and Suites was nothing short of exceptional, earning us a perfect 5 out of 5 rating!Cleanliness is our middle name, and we're delighted that you found our hotel sparkling and fresh. And hey, who doesn't love that "just cleaned" scent? It's like a breath of fresh air!Our staff prides themselves on their friendliness and helpfulness, so it's fantastic to know that they left such a positive impression on you. We'll make sure to give them all a big high-five for making your stay extra special.Your shout-out to Clorisa in housekeeping absolutely made our day! It's guests like you who truly make our job a joy. We'll be sure to pass on your heartfelt thanks to her. And hey, sometimes those pesky room keys can be tricky, but we're so glad Clorisa was there to save the day!

4/10 Poor

Jacquetta

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I absolutely loved the staff and the breakfast was fine. The cleanliness of the rooms were not up to par. From the linen to the restroom. I have stayed at this location before and had no complaints but this time was a no for me!
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 9, 2024
Dear Jacquetta, We truly appreciate your loyalty to our hotel and your kind words about our staff and breakfast offerings. However, we are deeply disappointed to hear about your recent experience with the cleanliness of your room. Please accept our sincere apologies for falling short of your expectations in this regard. We have already spoken to our housekeeping team to ensure that our standards are upheld consistently. Your feedback is invaluable to us, and we are committed to making the necessary improvements to regain your trust and ensure that every aspect of your stay meets your expectations. We hope to have the opportunity to welcome you back for a much-improved experience in the future.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Limited parking for someone pulling utility trailer but it worked.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Cheryl,We appreciate your feedback regarding the parking situation. Feel free to reach out to our management for any further assistance regarding your experience. Thank you for choosing to stay with us.

10/10 Excellent

Robert

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of check in and location
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 5, 2024
Dear Robert, We truly appreciate you sharing your experience with us! It's fantastic to hear that you found our check-in process seamless and our location convenient. Your perfect rating means a lot to us. We strive to provide exceptional service and a prime location for all our guests. We look forward to welcoming you back for another wonderful stay soon!

10/10 Excellent

David

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, good breakfast & good bed.
Stayed 1 night in Mar 2024
Response from Guest Relations Management | 2238846 on Mar 27, 2024
Dear David, Woohoo, a perfect 5 out of 5 rating! We're jumping for joy over here knowing that your stay with us ticked all the boxes for you. Clean rooms, a hearty breakfast, and a cozy bed—that's what we love to hear!Keeping our rooms spick and span is our top priority, so it's awesome to hear that you found everything to your liking. And breakfast? We're thrilled that you enjoyed it! We believe that starting the day with a delicious meal sets the tone for a fantastic day ahead.As for the beds, we're delighted to hear that you had a comfy night's sleep. There's nothing quite like sinking into a cozy bed after a day of exploring or working hard.Thank you for sharing your wonderful feedback with us! We can't wait to welcome you back for another fabulous stay in the future.

6/10 Okay

michael

Traveled with partner
Bed was comfortable and breakfast was good
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 26, 2024
Dear Michael, We're glad to hear you found our beds comfy and breakfast satisfying during your stay! Your feedback means a lot to us as we're constantly striving to make each guest experience exceptional. We'll keep working hard to ensure every aspect of your stay exceeds expectations next time!

8/10 Good

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel, it has been updated. Great price. People are amazing here! So friendly and happy to help you. The amazing lady that takes care of the breakfast area is so sweet and does a great job keeping the area clean and well stocked. I witnessed her going above and beyond for one guest. Thank you for making us feel like we really matter!
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 26, 2024
Dear Pamela, What a delightful review to read! Your feedback has truly brightened our day! It's fantastic to hear that you had such a wonderful experience at our hotel. We're thrilled that you appreciated our clean and updated accommodations, as well as our friendly and helpful staff.It warms our hearts to know that you found our breakfast attendant to be amazing! We're incredibly fortunate to have such dedicated individuals on our team who go above and beyond to ensure that every guest feels valued and cared for. We'll be sure to pass along your kind words to her—she'll be over the moon to hear that her efforts made a difference during your stay.Thank you for choosing to stay with us and for taking the time to share your feedback. We can't wait to welcome you back for another fantastic stay in the future!

2/10 Terrible

Everette R

Disliked: Cleanliness, property conditions & facilities
Construction on the building in the middle of the night, early morning between 4:00 and daylight in the morning. Sound like rats. We're going through the ceiling for all the wire they were moving. Some of the metal roof was off outside my window when picked up. Listen to plastic beat you ain't got to against the wall all night long. Misreputation on the cleaning ness in the pool area.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 25, 2024
Dear Everette, We're truly sorry to hear about your disappointing experience during your stay. It's completely understandable how construction noise, especially during odd hours, can disrupt your peace and comfort. We apologize for the inconvenience caused by the ongoing work and assure you that we're taking immediate steps to address this issue with our construction team. Your feedback regarding cleanliness in the pool area is also concerning, and we will ensure that our cleaning protocols are thoroughly reviewed and improved upon. Please accept our sincere apologies, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.

6/10 Okay

Tim

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 26, 2024
Dear Tim, Wow, we appreciate you sharing your thoughts with us! We're thrilled you chose to stay at our hotel and even happier to hear about your experience. While we're delighted to have met some of your expectations, we're committed to making your next stay even better. Your feedback is invaluable, and we're already working on improvements to ensure a five-star experience next time you visit. We can't wait to welcome you back and show you the true magic of our hospitality!

10/10 Excellent

Clint

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to he highways.very nice rooms Breakfast was great! Staff were very helpful.
Stayed 1 night in Mar 2024
Response from Guest Relations Management | 2238846 on Mar 23, 2024
Dear Clint, What a fantastic review! We're thrilled to hear you had such a wonderful experience at our hotel. It's fantastic to know that our convenient location near the highways suited your needs perfectly and that you found our rooms to be very nice. Our team works hard to provide top-notch service, so we're delighted that you found our staff to be very helpful. And of course, who doesn't love a great breakfast to start the day off right? We can't wait to welcome you back for another exceptional stay in the future!

10/10 Excellent

ingrid

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and quiet, pillows were hard but next time I will bring my own. This is a favorite hotel of mine when I go to Tallahassee
Stayed 2 nights in Mar 2024
Response from Guest Relations Management | 2238846 on Mar 23, 2024
Dear Ingrid, What an absolute delight to hear about your fantastic experience at our hotel! We're thrilled to know you had a wonderful stay and rated us 5 out of 5 stars! It's fantastic to hear that you found your room clean and quiet, ensuring a peaceful and relaxing stay. While we're sorry to hear that the pillows weren't to your preference, we greatly appreciate your understanding and proactive approach in planning for your next visit. Your loyalty means the world to us, and we can't wait to welcome you back to your favorite hotel in Tallahassee!

8/10 Good

DUPHESLO

Stayed 1 night in Mar 2024
Response from Guest Relations Management on Apr 10, 2024
Greetings!What a delight to receive your review and learn about your recent stay with us! A solid 4 out of 5 rating is music to our ears, and we're thrilled to hear that you had an enjoyable experience overall.While we didn't receive any specific comments, we're glad that you found your stay satisfying. Your feedback is incredibly valuable to us, and it helps us ensure that we're consistently providing the best possible experience for all our guests.We hope to have the pleasure of hosting you again soon for another fantastic stay. Until then, wishing you all the best!

10/10 Excellent

Janell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay-we will definitely return. The bed was very comfortable, it was very quiet, and the staff is amazing! Breakfast was also very good. Highly recommend!
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 18, 2024
Hi Janell!Thank you so much for telling us about your great time. We are so happy to hear that you had a great time and that our comfy beds, quiet atmosphere, and great staff made your stay memorable. That's great to hear that you also liked our tasty breakfast options. We're so grateful for your advice, and we can't wait to have you back for another great stay. Have a safe trip until then!Thank you for choosing Country Inn & Suites by Radisson, Tallahassee Northwest I-10, FL

10/10 Excellent

Ron

Stayed 1 night in Mar 2024
Response from Manager on Apr 9, 2024
Hello Ron,We are thrilled to hear that you had such a wonderful experience during your stay with us! If you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back in the future!

10/10 Excellent

Kristyne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to fund. Friendly staff.
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Kristyne,We appreciate your positive feedback on our friendly staff. Should you have any further comments or concerns, please feel free to reach out to our management team directly. Thank you for sharing your experience with us.

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet. Check in was easy.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 13, 2024
Hi Andrea!Thank you so much for taking the time to share your experience with us! We're delighted to hear that you found our hotel to be clean, quiet, and that your check-in process was seamless. Providing a tranquil and welcoming environment for our guests is always our top priority, and we're thrilled that we succeeded in making your stay enjoyable. We hope to have the pleasure of welcoming you back for another wonderful stay in the future!

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
only problem I had was there was only 1 chair in the room. There was 2 of us. I loved it, picked it by mistake and so glad I did. Will stay again.
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Mar 12, 2024
Hi Donna!I sincerely appreciate your review. We are overjoyed to learn that you had an amazing stay with us in spite of the small issue with the quantity of chairs in your room. That you had a great time and that our hotel surpassed your expectations makes us very happy. We value your patience and understanding, and we'll make the necessary adjustments to the chair so that you have a more pleasant stay in the future. We are forward to have you return for yet another amazing visit!

10/10 Excellent

John

Traveled with family and small children
Liked: Staff & service, amenities
Ns
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 11, 2024
Hi John!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

10/10 Excellent

Juanita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't get the night desk clerks name but she was wonderful. Very friendly, personable and helpful.
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Juanita,We are pleased to hear that you had a positive interaction with our night desk clerk. Providing excellent service is a top priority for us, ensuring every guest feels welcomed and valued during their stay with us. Your kind words will be shared with the team to continue to inspire exceptional service.

8/10 Good

Marlena Jayedee Normand

Liked: Cleanliness, staff & service
Breakfast could be better.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 6, 2024
Dear Mariena,We're truly sorry to hear that your breakfast experience didn't meet your expectations during your stay. We understand the importance of starting the day off right, and we regret any inconvenience caused by our breakfast offerings. Your feedback is invaluable to us, and we'll certainly take it into consideration as we strive to improve and enhance our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying breakfast experience. Thank you for sharing your thoughts with us.

10/10 Excellent

Amy

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their breakfast was amazing. Rooms were nice, spacious and very clean.
Stayed 3 nights in Feb 2024
Response from Guest Relations Management on Mar 5, 2024
Hi Amy!Wow, what a fantastic review! We're absolutely thrilled to hear that you enjoyed our amazing breakfast spread and found our rooms to be not just nice, but spacious and squeaky clean too! Your kind words mean the world to us, and we're overjoyed that you had such a wonderful experience with us. We can't wait to welcome you back for another fantastic stay!

6/10 Okay

beverly

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Staff on check in were rude. On check out she was not much more help. No clean up on the first night. Breakfast was goid sekection.
Stayed 2 nights in Feb 2024
Response from Manager on Mar 1, 2024
Hello beverly, Thank you for sharing your feedback with us. We appreciate your positive comments on our breakfast selection. We take all guest feedback seriously and will ensure this is addressed appropriately. For any further assistance or concerns, please don't hesitate to contact our management team directly.

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stopped in Tallahassee on the way to Sarasota and made a last minute booking at this convenient location. Unlike some other reviewers who grade modestly priced hotels and restaurants on the same standards they would places that cost three or four times as much, we have different expectations for reasonably priced accommodations. In all categories, staff, room, location, and amenities, they were exceeded. We were very pleased with our stay
Stayed 1 night in Feb 2024
Response from Manager on Feb 29, 2024
Hello Edward,We appreciate you taking the time to share your positive experience with us. We strive to exceed our guests' expectations in all aspects of their stay. It's great to hear that our staff, rooms, location, and amenities all contributed to a memorable visit for you. Thank you for choosing to stay with us in Tallahassee.

4/10 Poor

Amanda

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I always prefer to start with a positive so here I go- the woman working the front desk when we checked in was great! Super friendly! And the beds were clean and comfortable. From there- it was pretty bad. The hotel is right off of the Hwy. In the parking lot there are a few very low end motels and a Waffle House. That is your first red flag. Smokers in front of the building allow lots of smoke into the lobby area. Our room was on the third floor. When we opened the door it smelled weird- kind of like burnt rubber. When i opened the bathroom door we were hit with cigarette smoke smells. Very strong! I was upset that they knew the room had been smoked in, but still assigned it as a non-smoking room (Which is what I booked). This speaks towards the management, I believe. All of the shampoos and lotions had already been opened. The room felt clean enough but dingy all the same. I had to put tissues with essential oils on them in our pillows to help with the odor. Around 9pm allll the sounds started. The room above us sounded like elephants stampeding. When i called to complain, the front desk told me to wait 20 minutes and call back if it was still loud. We turned up our white noise machine as loud as it would go. They continued to be noisy until about 1 am. Then at 3 am, people were running up and down the halls opening and slamming doors and laughing. We were finally able to sleep between the hours of 5am-7am. Avoid this property!
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello Amanda, Thank you for sharing your feedback with us. We're glad you had a positive check-in experience and found our beds comfortable. We regret any inconvenience caused by external factors like neighboring establishments. We take your comments seriously and will address them with our team for future improvements. Your insights are valuable to us as we strive to enhance our guests' experiences.

10/10 Excellent

Robert, Plymouth

Stayed 1 night in Feb 2024
Response from Guest Relations Management on Mar 21, 2024
Hi Robert!Thanks for taking the time to review our hotel. We're so glad to hear that you had such a great time during your stay. We're glad that everything met or went above and beyond your standards because your perfect score says a lot. We strive to provide excellent service and make memorable moments for all of our guests, and we're thrilled that we were able to do both for you. We really look forward to having you back soon for another great stay!

10/10 Excellent

Jesús E

Liked: Cleanliness, staff & service, property conditions & facilities
Good services
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 20, 2024
Hi Jesus!Thank you so much for your feedback and kind words regarding the five-star experience thatyou received during your most recent stay with us!We seek to give each guest a very comfortable and accommodating experience, and we arethrilled to hear of our success in this ambition. We will be sure to share your kind regards withour team.We thank you for your loyalty, and we look forward to your future visits!Thank you for choosing Country Inn & Suites by Radisson, Tallahassee Northwest I-10, FL

10/10 Excellent

Kerrie

Stayed 1 night in Dec 2023
Response from Guest Relations Management on Feb 20, 2024
Hi Kerrie!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities
The front desk clerk at check in was very nice and pleasant. The breakfast was surprisingly good. Everything was kept very clean and organized. I loved that the room floor was not carpet! The only negative was that the hallway carpet seemed to have an odor. Not enough to complain to anyone I just noticed it.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 20, 2024
Hi Lynn!We really appreciate you taking the time to tell us about your experience! We are pleased to learn that you found our breakfast options to be rather surprising and that you appreciated our kind front desk service. We're happy to hear that our efforts to maintain order and cleanliness were appreciated, and we're especially happy that you found the non-carpeted floors in your room appealing. Your comment on the smell of the hallway carpet will be looked into, as we place a high value on creating a welcoming and fresh atmosphere. We really appreciate your input and look forward to having you stay with us again soon!

6/10 Okay

Betina

Liked: Staff & service
Customer service were very nice. But the noises in the hallway was very inconvenient.
Stayed 4 nights in Feb 2024
Response from Guest Relations Management on Feb 16, 2024
Dear Betina, We're truly grateful for your candid feedback. It's heartening to hear that our customer service met your expectations, as ensuring a warm and welcoming environment is a top priority for us. However, we understand the frustration caused by the disruptive noises in the hallway, and we sincerely apologize for any inconvenience this may have caused during your stay. Your comfort and peace of mind are paramount to us, and we're actively working to address this issue to enhance the overall experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations on your next visit.

10/10 Excellent

Tony

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was good and the staff were professional and polite. The only issue I had was the coffee machine was not operational
Stayed 1 night in Feb 2024
Response from Guest Relations Management | 2238846 on Feb 9, 2024
Dear Tony, What fantastic news to hear you had a delightful stay with us! We're thrilled to learn that our dedicated staff made your experience exceptional with their professionalism and warm hospitality. We aim to ensure every aspect of your stay exceeds expectations. We're sorry to hear about the inconvenience with the coffee machine, and we appreciate you bringing it to our attention. Rest assured, we'll promptly address this matter to ensure it doesn't hinder future experiences. We eagerly anticipate welcoming you back for another fantastic stay soon!

10/10 Excellent

Paul

Stayed 1 night in Feb 2024
Response from Guest Relations Management on Mar 21, 2024
Hi Paul!Thank you so much for taking the time to rate our hotel! We're thrilled to see that you had such a wonderful experience during your stay. Your perfect score speaks volumes, and we're delighted that everything met or exceeded your expectations. It's our goal to provide exceptional service and create memorable moments for all our guests, and we're delighted that we succeeded in doing so for you. We hope to have the pleasure of welcoming you back soon for another fantastic stay!

6/10 Okay

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly front desk and nice room.
Stayed 1 night in Feb 2024
Response from Guest Relations Management | 2238846 on Feb 8, 2024
Dear Ronald, Well, hot diggity dog! We sure appreciate you dishing out your thoughts on your stay with us! It's swell to hear you found our front desk pals as friendly as a pup at a park and that you fancied your room like it was made just for you! We're all about spreading smiles and making sure your stay is as comfy as slipping into your favorite pair of slippers, so hearing that we hit the mark there sure makes our day!Now, while we're delighted to know you had a hoot with our friendly staff and cozy rooms, we're always aiming to hit those high notes. If there's anything we can do to turn that three-star rhythm into a five-star symphony next time you swing by, just holler! Whether it's adding a dash of extra pizzazz to your stay or whipping up your favorite breakfast fix, we're all ears and ready to make your next visit one for the books! Cheers to good times and even better stays ahead!

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice place to stay!
Stayed 1 night in Feb 2024
Response from Guest Relations Management | 2238846 on Feb 2, 2024
Dear Shari, We're overjoyed to receive your fantastic 5 out of 5 rating and hear that you found our hotel to be a "Very Nice place to stay!" Your positive feedback brightened our day, and we're delighted to know that you enjoyed your time with us. Our team works hard to create a warm and welcoming atmosphere, and it's incredibly rewarding to hear that we hit the mark during your visit. We appreciate your kind words and look forward to welcoming you back for another wonderful stay in the future. Cheers to creating more memorable experiences together!

8/10 Good

Zita, Albemarle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly
Stayed 1 night in Jan 2024
Response from Guest Relations Management | 2238846 on Feb 2, 2024
Dear Zita, Thank you for the 4 out of 5 rating! We were pleased to hear that our excellent staff made your stay unforgettable with their pleasant and inviting manner. Your kind remarks make us happy, and we're glad our staff helped to improve your entire experience. We take great satisfaction in offering excellent service, and it is encouraging to know that our efforts are being noticed by our visitors. We look forward to welcoming you back and ensuring that your next visit is nothing short of spectacular. Safe travels and kind wishes!

2/10 Terrible

James, New York

Stayed 1 night in Jan 2024
Response from Guest Relations Management on Feb 7, 2024
Dear James, We're truly sorry to hear that your recent experience with us did not meet your expectations, as indicated by your rating. Your satisfaction is of the utmost importance to us, and we regret that we fell short of delivering the exceptional service and experience we strive for. We would greatly appreciate any specific feedback you could provide to help us understand the areas where we can improve and make necessary adjustments. Please know that your concerns will be taken seriously, and we are committed to addressing them promptly to ensure a more positive experience for all our guests. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Yolanda

Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 11, 2024
Hi Yolanda,We are pleased to hear that you gave us a perfect 5 out of 5 rating! While your little word speaks volumes, we cannot help but believe that your stay was nothing short of exceptional. It makes us happy to know that we hit the mark and gave you with an outstanding experience. Your positive feedback fuels our ambition to deliver outstanding hospitality, and we look forward to welcoming you again for another amazing visit. Cheers to creating more great experiences together!

8/10 Good

Shylander

Stayed 2 nights in Jan 2024
Response from Guest Relations Management on Jan 29, 2024
Hi Shylander,We appreciate your 4 out of 5 rating, and we are pleased to hear that overall, your experience was positive. However, we noticed that there were no specific comments provided. We truly value guest input, and understanding the details of your experience would help us better address any areas for improvement. If there were any issues or concerns that may have affected your stay, please feel free to reach out to us directly. Your satisfaction is our top priority, and we look forward to the opportunity to welcome you back and exceed your expectations.

8/10 Good

Michelle

Response from Guest Relations Management on Feb 8, 2024
Dear Michelle, We're pleased to receive your 4 out of 5 rating! Your feedback means the world to us as we continuously strive to provide an exceptional experience for our guests. We're delighted to hear that you enjoyed your stay with us and took the time to share your thoughts.It's fantastic to know that you found our hotel to your liking, and we're particularly pleased that you appreciated [specific aspect mentioned in the review]. Your satisfaction is our top priority, and we're constantly working to ensure that every aspect of your stay exceeds expectations. We'll definitely consider your comments as we continue to enhance our services and facilities. We can't wait to welcome you back for another memorable stay in the future!

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 23, 2023
Hello Jessica, Thank you so much for taking the time to share your experience with us! We are delighted to hear that you had a 5-star stay at our hotel. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If there's anything specific that stood out to you during your visit or if you have any suggestions for improvement, we would love to hear more about it. Your feedback is invaluable in helping us provide the best possible experience for all our guests. We look forward to welcoming you back for another outstanding stay in the future.