Dear Carl, We're thrilled you found Extended Stay America to be of great value! We aim to provide excellent accommodations at an affordable price. Thank you for your positive feedback, and we hope to welcome you back for another enjoyable stay soon!Sincerely,Hotel Management

Dear Kiara, Thank you for your feedback regarding our kitchens. We strive to provide our guests with fully equipped and functional kitchen facilities for their convenience and comfort. If there were any specific issues or suggestions you have regarding our kitchens, please feel free to share them with us. Your input helps us improve and ensure a better experience for our guests. We appreciate your review and hope to have the opportunity to welcome you back at Extended Stay America for an even better stay in the future.Sincerely,Hotel Management

Dear Lance, Thank you for the wonderful review. We are glad our location worked well for you. Thank you for being our guest. We look forward to your next visit to Extended Stay America. Sincerely,Hotel Management

Dear Andrew, Thank you for choosing us and sharing your remarks. Our team strives to ensure each guest has a pleasant stay, and we are happy you could have this. Please return for another outstanding service.Sincerely,Hotel Management

Dear Danne, We are sorry to hear that your experience at our property did not meet your expectations. We appreciate your feedback and apologize for any inconvenience. We take your comments seriously and will explore ways to improve the property and breakfast offerings. We value your insights and hope to have the opportunity to provide a more positive experience in the future.Sincerely,Hotel Management

Dear Bonnie, Thank you for choosing Extended Stay America. We're thrilled to hear that you found our rooms spacious and clean and our staff friendly. Your positive feedback is appreciated, and we look forward to providing you with another excellent experience on your next visit. Safe travels!Sincerely,Hotel Management

Dear Kane, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Debbie, We're delighted by your review! Maintaining a clean and comfortable space is our top priority, and we're thrilled that it left a positive impression on your stay. Our housekeeping team takes great pride in their work, and I'll be delighted to hear your feedback. Your support is truly appreciated, and we can't wait to provide you with another outstanding stay here at Extended Stay America.Sincerely,Hotel Management

Dear Diana, Thank you for being our guest and for taking the time to review your experience. We apologize for any inconvenience caused by the absence of a coffee maker in your room and the unavailability of an ice machine on the property. We understand the importance of these amenities for a comfortable stay, and we regret falling short of your expectations. Your feedback is valuable, and we will use it to improve our offerings and ensure a more satisfying experience for our guests in the future. We hope to have the opportunity to provide a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Guest, Thank you for the excellent rating of Extended Stay America. A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team will be pleased to know they had a significant role in making your stay with us so memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely,Hotel Management

Dear Diane, Thank you for your kind words! We are delighted you had a positive experience with our check-in service. Providing a smooth and efficient arrival process is our top priority, and it's always rewarding to know that our efforts have made a difference in your stay. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice whenever you are in the area.We look forward to seeing you again soon at Extended Stay America.Sincerely,Hotel Management

Dear Freda, It is lovely to hear how much you enjoyed your stay at Extended Stay America. We're particularly pleased that you found our rooms to be a relaxing retreat and that you could effectively utilize some of our great amenities. We have noted your feedback and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope to welcome you back soon!Sincerely,Hotel Management

Dear Greg, Thank you for taking the time to leave your review and for choosing our hotel. We regret not meeting your expectations, as we want every guest to have an exceptional stay. We appreciate all of your comments and hope you will revisit the next time your travels bring you to our area. Sincerely,Hotel Management

Dear Svetlana, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and comfortable environment. However, we apologize for falling short and regret that this issue compromised your stay. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Erin, Thank you for taking the time to share your feedback with us. We're sorry to hear that your recent stay did not meet your expectations and that you would not choose to stay with us again. We take all feedback seriously and apologize for any inconvenience or discomfort you may have experienced. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely,Hotel Management

Dear Beth, Thank you for the review. First and foremost, we apologize for the inconvenience you experienced. Our team is already at work to ensure we are doing our best to correct the missed areas. We regret the frustrations you experienced, and we are very grateful for your patience. Please allow us to provide you with the flawless stay you deserve on a future visit.Sincerely,Hotel Management

Dear Shalisia, Thank you for choosing us. We regret you were not entirely satisfied with the quality and condition of our accommodations and that you felt they required updating. We are pleased to say we are in the process of finalizing the details of our upcoming remodel. In the meantime, we will continue to do an excellent job of keeping our rooms clean and fresh for our guests. Also, we are sorry for the inconvenience caused in the room. Your feedback is shared with our housekeeping and maintenance team to review and take action. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope you allow us to make it up to you on another visit.Sincerely,Hotel Management

Dear Guest, First, we sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you.We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope to welcome you again in the future.Sincerely,Hotel Management

Dear Bruce, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We reassure you we do everything possible to discourage the entrance of these insects. Our pest control provider does service our hotel regularly, and we will address this with them to guarantee any future issues. Also, we have shared your remarks with the housekeeping team to review and improve the room. Please allow us to serve you again for a flawless experience. Sincerely,Hotel Management

Dear Warren, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Leanna, Thank you for reviewing your recent visit to our hotel. We always want to provide services and accommodations beyond our guest's expectations. Therefore, we are sorry to read our dishware policy inconvenienced you. Also, we regret that our complimentary grab-and-go breakfast was not to your liking. We hope you will accept our sincere apologies for not meeting your expectations. We will share your concerns with our brand leaders to see how we can enhance our guest's satisfaction moving forward. We hope you will consider trying us again so we can provide you with a much-improved experience.Sincerely, Hotel Management

Dear Gene, Thank you for staying with us and posting your review. We make every effort to ensure our rates are competitive with like hotels in our area, and we strive to deliver the accommodations, service, and amenities our guests enjoy. Therefore, we are sorry to read this was not your impression. Also, our housekeeping services are provided weekly for guests staying eight or more nights, respecting the privacy of their home-like living. However, these services are always available upon request for a minimal fee, and we apologize if our team missed communicating this with you upon check-in. We hope you will consider revisiting us next time your travels bring you our way so we can make it up to you.Sincerely, Hotel Management

Dear Zipporah, We apologize for an unsatisfactory stay and are disappointed to have let you down. We work hard to provide the best and cleanest environment for all our guests, which involves deep cleaning our rooms after our 4-legged guests' stay so the suites will be allergen-free and fresh smelling for our guests. Although we have suites designated for pets to minimize allergy issues for other guests, we will revisit our deep cleaning program to see where we can improve, so that future guests are not similarly impacted. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management