Ratings based on 497 Verified Reviews

3.8 out of 5
70% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 6, 2018
Rooms were clean & large, and offered a good value.
Comment from Hotel Management
Jan 7, 2018 by Hotel Management, Hotel Management
Thanks for your excellent review of Extended Stay America. We are delighted to know you liked the spaciousness of your well-appointed room and that we were able to meet your expectations at a great price. Thank you once again for being our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler from Moline, IL

Single Night Stay at an Extended Stay Hotel

Posted Dec 31, 2017
Pros: Nothing, except it was clean.
Location: Near an interstate but on a dark road with no convenient stores, etc. within walking distance.
I looked at several hotels online and this one looked like it got decent reviews so decided to try it. We were only staying one night on our way South. The room was clean but the hotel should warn people who are only staying one night that they don't cater to those people. There wasn't any ice available at the hotel, only a refrigerator with ice cube trays that are kept empty so there was no way you were going to get ice for the evening. In the morning the lobby desk was dark, no one there. They did have a big pot of coffee set up in the lobby but absolutely nothing else. I wouldn't recommend this hotel unless you were staying an extended time and wanted to stock the room yourself.
Comment from Hotel Management
Jan 3, 2018 by Hotel Management, Hotel Management
Thank you for your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We would also like to inform you that, we do not have ice machines on our property, as we have a full-size refrigerator which includes ice trays for your convenience. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is exceptional. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Dec 17, 2017
Had to wait 15 minutes for someone to come to the front desk. At 6 pm
Comment from Hotel Management
Dec 18, 2017 by Hotel Management, Hotel Management
Thank you for the feedback about your stay at our hotel. We apologize for our staff did not meet your expectations and regret the inconvenience this caused. Your concerns have been discussed with the team, and we are reviewing our procedures so this does not happen again. We appreciate your comments and hope you will give us another opportunity to provide you with the excellent visit you deserve. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Ok but pricey

Posted Nov 11, 2017
We were in town for FSU parents weekend so we had to take what we could get but the room was very big and of no extra value to us. Designed for longer term guests that may want lots of room .
Comment from Hotel Management
Dec 1, 2017 by Hotel Management, Hotel Management
Bob, thank you for your kind words about our hotel. We are delighted to know that you had an excellent stay with us. We're especially glad your room provided the comforts you expected and that you enjoyed all of the in-room amenities we provide. Thanks again for taking the time to write about your stay at Extended Stay America. We look forward to your return visit. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from massachusetts

In northeast Tallahassee for business

Posted Oct 25, 2017
The hotel was clean and comfortable, reasonably priced, and close to good restaurants and traffic arteries.
Comment from Hotel Management
Oct 26, 2017 by Hotel Management, Hotel Management
Thank you for being our guest at Extended Stay America. We are delighted to know you enjoyed the convenience of our location and that you also found us to be of a good value in the area. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Hotel Management
3 out of 5
by A verified traveler from Minnesota

There is nothing in the rooms to cook or eat with.

Posted Oct 20, 2017
Pros: Just a hotel.
Cons: Almost everything.
Location: Thank goodness there are plenty of placed to eat.
Being an extended stay with a kitchenette, you have to ask for anything for the kitchen. Pool is very small. The "breakfast" was coffee and granola bars. Pretty spendy for almost no perks!
Comment from Hotel Management
Oct 22, 2017 by Hotel Management, Hotel Management
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. Please be informed, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Oct 9, 2017 on Hotels
Comment from Hotel Management
Oct 12, 2017 by Manager, Hotel Management
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. We regret the inconvenience caused, and please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
2 out of 5
by A verified traveler from Miami

No Continental Breakfast as advertised

Posted Oct 8, 2017
Waited until 6:00am for the breakfast to be served as I need to head to an early event in the morning. It was 6:10am and no one at the reception until I finally saw a guy setting up coffee machines on top of a small table at the lobby. When asked where is breakfast he said "this is it, we no longer offer continental breakfast", Just coffee and some grab and go items. Very disappointing.
Comment from Hotel Management
Oct 10, 2017 by Hotel Management, Hotel Management
Thank you for your feedback. We are sorry for not meeting your expectations in regard to our grab-and-go breakfast and have shared your concerns with my food & beverage team for any future improvements. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Oct 8, 2017
My car has marks where some tried to break in to my car. Not good
Comment from Hotel Management
Oct 10, 2017 by Management, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Please be assured we will take the necessary actions to ensure this is properly addressed. Hotel Management
1 out of 5
by A verified traveler from anywhere USA

Cheap hotel cheap rooms cheap service

Posted Oct 1, 2017
Just terrible terrible terrible terrible terrible!
Comment from Hotel Management
Oct 3, 2017 by Hotel Management, Hotel Management
Rodney, our team strives to ensure an excellent experience for each guest, and we are very sorry for disappointing you. Although we make every effort to provide a clean, comfortable room and an outstanding guest experience, sometimes we fall short. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you should always expect from us. Sincerely, Hotel Management