Ratings based on 512 Verified Reviews

3.8 out of 5
72% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 20, 2018
Excellent staff, spacious rooms, quiet, close to everything I needed.
Comment from Hotel Management
Apr 21, 2018 by Hotel Management, Hotel Management
Thank you for your review of Extended Stay America. We are delighted to read you loved our convenient location and courteous service as well as your well-appointed room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Miami fl

Good

Posted Apr 16, 2018
Its was a great place clean customer service was good
Comment from Hotel Management
Apr 17, 2018 by Hotel Management, Hotel Management
Dee, thank you for your great comments. We are happy to read that you liked our well-kept property and courteous associates. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami Beach

Tallahassee area

Posted Mar 27, 2018
Great hotel ! Easy access from I-10 & to Tallahassee locations. Jaime at front desk & all hotel staff were very courteous & helpful. Good area. Recommended!😎👍
Comment from Hotel Management
Mar 28, 2018 by Hotel Management, Hotel Management
Joe, thank you for staying at Extended Stay America. We are thrilled to read you loved our convenient location and excellent service. We will be sure to share your compliments with the team, especially Jaime. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to I-10

Posted Mar 9, 2018
Clean, convenient & close to restaurants & shopping.
Comment from Hotel Management
Mar 10, 2018 by Hotel Management, Hotel Management
Tabby, thank you for making the Extended Stay America a part of your travel plans. We are thrilled to read you had an amazing stay and that you loved all aspects of our hotel, especially our convenient location. Your review means the world to us! Thanks again and we look forward to welcoming you back. Sincerely, Hotel Management
2 out of 5
by A verified traveler from Florida

Not Pleased

Posted Feb 16, 2018
I drove 5 hours from Sarasota to Tallahassee for work, arrived at work after driving at 11pm. Worked til 8am. Called Hotel around 4 am to insure I could have an early check in which the girl on the phone assured I would. When I arrived to the hotel after driving and working all night at 8:30am I was told there was no early check in. To check back around 12. I slept in my work truck in the parking lot until 12 when I checked to see if I could check in. I was told no. Didn’t get to check in until nearly 2 pm. Checked in the room and slept til about 9pm. Got up for work and worked until about 9:30am. Asked for a late check out and was told I could check out around 1 so I could get some sleep before the 5 hour drive home. I was awoken at 11:07am by the front desk beating on my door telling me there was no late check out and I needed to leave immediately unless I bought another nights stay. I told her I was packing up and getting ready to leave. Her tone was not pleasant at all. I asked her to calm down, she started walking away and replied “Oh, I am calm believe me, you haven’t seen me mad yet” I travel all over the state of Florida for work and stay at multiple hotel every week. This is the first time in over 4 years I have ever had such hostel staff at a hotel. Whoever is in charge there really needs to fire MICHELLE at the front desk. She is not a friendly person.
Comment from Hotel Management
Feb 18, 2018 by Hotel Management, Hotel Management
Stevven, thank you for staying at our hotel and for taking the time to share your concerns. We were disheartened to read that our staff was not responsive to your needs. We sincerely apologize and assure you immediate corrective action will be taken. We hope you will give us another opportunity to make a better impression. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice enough for one night.

Posted Jan 27, 2018
We stay here a couple of times a year. The bed is hard and sheets scratchy. Close walk to Outback. It’s a ok hotel but it’s obvious they cut corners.
Comment from Hotel Management
Jan 28, 2018 by Hotel Management, Hotel Management
Thank you for returning to stay with us once again. Although you liked our convenient location, we are sorry for the issue you had with the comfort of your bedding. Your comments have been shared with the concerned team in an effort to ensure a better experience going forward. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 26, 2018
Clean comfortable hotel with good breakfast. Would book again.
Comment from Hotel Management
Jan 27, 2018 by Hotel Management, Hotel Management
Thanks for the fantastic review. We are thrilled to know you liked our well-maintained property and could start your day with our tasty breakfast offerings. On behalf of everyone here at Extended Stay America, we invite you to stay with us again soon. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Posted Jan 21, 2018 on Hotels
Comment from Hotel Management
Jan 23, 2018 by Hotel Management , Hotel Management
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, good value

Posted Jan 14, 2018 on Wotif
The staff were helpful, overall clean tidy and comfortable, so much better than the extended stay at Jacksonville
Comment from Hotel Management
Jan 17, 2018 by Hotel Management, Hotel Management
Thank you for being our guest at Extended Stay America. We are happy to know your stay with us was comfortable and that you were impressed with our courteous associates. It was a pleasure serving you, and we look forward to hosting you again soon. Sincerely, Hotel Management
5 out of 5
by A verified traveler

Posted Jan 10, 2018 on Hotels
Not our first stay at this property. For the money, it is clean, comfortable, and quiet. Friendly staff and rooms are large with full kitchen and very nice beds. Will go back again
Comment from Hotel Management
Jan 11, 2018 by Hotel Management, Hotel Management
Thank you for reviewing your stay at Extended Stay America. We are delighted to know you enjoyed the comfort of your room and that our associates left you with a good impression of our hotel. We will be sure to share your compliments with our entire team for a job well done! It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, Hotel Management