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Reviews of Hampton Inn & Suites Tallahassee Capitol - University

2.5 out of 5
Hampton Inn & Suites Tallahassee Capitol - University
824 Railroad Avenue, Tallahassee, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 614 out of 836 reviews" "
Rating 8 - Good. 143 out of 836 reviews" "
Rating 6 - Okay. 36 out of 836 reviews" "
Rating 4 - Poor. 22 out of 836 reviews" "
Rating 2 - Terrible. 21 out of 836 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Candance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check was easy breakfast was good! Close to the College Campuses highly recommend
Stayed 1 night in Apr 2024
Response from Matthew McCloud, GM on Apr 12, 2024
Thank you for your feedback; we appreciate your business!

10/10 Excellent

Holly

Very nice, big rooms
Stayed 1 night in Apr 2024
Response from Matthew McCloud, GM on Apr 8, 2024
Thank you for your feedback; we appreciate your business!

10/10 Excellent

Linda

Stayed 1 night in Apr 2024

10/10 Excellent

Rachel, Hollis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love staying at this hotel. Friendly, helpful staff and always a clean room!
Stayed 1 night in Mar 2024
Response from Matthew McCloud, GM on Mar 29, 2024
Thank you for your review; we appreciate your business!

10/10 Excellent

Lee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was super smooth
Stayed 1 night in Mar 2024
Response from Matthew McCloud, GM on Mar 29, 2024
Thank you for your review; we appreciate your business!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful bathroom with walk-in shower, soft comfortable linens on bed.
Stayed 1 night in Mar 2024
Response from Matthew McCloud, GM on Mar 19, 2024
Thank you for your feedback; we appreciate your business!

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is close to campus right in Collegetown. The hotel is quiet and the breakfast was well stocked. Shout out to staff members Neva and Dwight for their assistance in helping me find a ring I accidentally threw in the trash! Much appreciated!!
Stayed 1 night in Feb 2024
Response from Matthew McCloud, GM on Feb 27, 2024
We are so happy you found your ring! Thank you for shouting out Neva and Dwight. We hope to see you soon!

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Matthew McCloud, GM on Feb 26, 2024
Thank you for your feedback; we appreciate your business!

8/10 Good

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities
Should NOT be charging for parking at the price they charge for a room !!!!!
Stayed 1 night in Feb 2024
Response from Matthew McCloud, GM on Feb 22, 2024
Thank you for your feedback; parking charges are common in downtown locations. We hope to serve you again in the future.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Matthew McCloud, GM on Feb 20, 2024
Thank you for your feedback; we appreciate your business!

4/10 Poor

Shannon

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very loud area. We heard noisy cars all night long. The beds were very uncomfortable and the bathroom had mildew. Wouldn’t stay again
Stayed 2 nights in Jan 2024
Response from Matthew McCloud, GM on Feb 5, 2024
Thank you for your feedback; we apologize about the noise and cleanliness issues you faced in the room. Please allow us an opportunity to better serve you in the future.

4/10 Poor

Anthony

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Clean and quiet property. However, upon arrival the front desk host was not welcoming or friendly at all. Two, i had two rooms and one of rhe rooms smelled horribly with cigarette smoke. I could not get another room due to you be sold. The last thing was the room air conditioner. Very noisy! We stay at Hampton often with our travels. Not too happy with this one.
Stayed 1 night in Jan 2024
Response from Matthew McCloud, GM on Feb 2, 2024
Thank you for taking the time to review our hotel based on your recent experience; I apologize it wasn't to your satisfaction. Please allow us an opportunity to better serve you in the future.

8/10 Good

Mary

Liked: Cleanliness, staff & service
Shades were broken and would not close. Detergent used for sheets and towels smelled awful
Stayed 1 night in Jan 2024
Response from Matthew McCloud, GM on Feb 2, 2024
Thank you for your review; please know we are looking into your concerns and hope you will allow us an opportunity to better serve you in the future.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, great shower and helpful staff made for a comfortable stay!
Stayed 1 night in Jan 2024
Response from Matthew McCloud, GM on Jan 22, 2024
Thank you for your review; we appreciate your business!

10/10 Excellent

Tonya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Matthew McCloud, GM on Jan 22, 2024
Thank you for your feedback; we appreciate your business!

6/10 Okay

christine

Traveled with group
Disliked: Amenities
They charge 15.00 a day plus tax to stay there to park your car. Their parking lot is tiny. The pictures might let you think there is a bar there, there is not. The hot breakfast is ok, nothing to get excited about. If you are looking far a place just to rest your head, and still pay quite a bit, this is the place for you.
Stayed 2 nights in Jan 2024
Response from Matthew McCloud, GM on Jan 17, 2024
Thank you for your feedback; we appreciate your business!

6/10 Okay

Christina

Business traveler, Traveled with family
Breakfast not same as other hamptons Snack shop limited
Stayed 1 night in Jan 2024
Response from Matthew McCloud, GM on Jan 15, 2024
Thank you for your review; please give us an opportunity to better serve you in the future.

10/10 Excellent

Fernando

Stayed 1 night in Jan 2024
Response from Matthew McCloud, GM on Jan 15, 2024
Thank you for your review; we appreciate your business!

2/10 Terrible

AIMEE

Stayed 2 nights in Jan 2024
Response from Matthew McCloud, GM on Feb 2, 2024
Please allow us an opportunity to better serve you the next time you are in Tallahassee.

8/10 Good

Richard

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Matthew McCloud, GM on Jan 15, 2024
Thank you for your review; we appreciate your business!

8/10 Good

Candace

Stayed 2 nights in Jan 2024
Response from Matthew McCloud, GM on Feb 2, 2024
Thank you for your review; we appreciate your business!

10/10 Excellent

Colleen

Traveled with partner
Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Fletcher on Jan 8, 2024
Thank you so much for the wonderful review! We appreciate the feedback & are happy to hear you enjoyed your stay!

10/10 Excellent

George and Carol

Stayed 1 night in Dec 2023
Response from Matthew McCloud, GM on Jan 17, 2024
Thank you for your feedback; we appreciate your business!

10/10 Excellent

john

Stayed 1 night in Dec 2023
Response from Matthew McCloud, GM on Jan 15, 2024
Thank you for your review; we appreciate your business!

10/10 Excellent

Mindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were very courteous. The room was huge and spotless. The continental breakfast was delicious. The variety was impressive. We can't wait to stay here again.
Stayed 1 night in Dec 2023
Response from Fletcher on Dec 29, 2023
Thank you so much for the wonderful review! We appreciate the kind words about our property and amenities. We look forward to you staying with us again in the future!

10/10 Excellent

John

Traveled with family
Stayed 3 nights in Dec 2023
Response from Fletcher on Dec 19, 2023
Thank you so much for the awesome review! We appreciate your praises and hope that you will return to our property in the future!

2/10 Terrible

Adria

Stayed 2 nights in Dec 2023
Response from Fletcher on Dec 19, 2023
Thank you for taking the time to provide some feedback. We hope we will get the chance to better serve you in the future.

10/10 Excellent

Irene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous service, especially Daniel at the front desk. Clean cheerful facility.
Stayed 1 night in Dec 2023
Response from Fletcher on Dec 19, 2023
Thank you so much for the thoughtful review! I will make sure to inform Daniel of your kind words. I know he will appreciate it. We hope you will come back to see us again soon!

10/10 Excellent

william chad

Stayed 2 nights in Dec 2023
Response from Matthew McCloud, GM on Feb 2, 2024
Thank you for your review; we appreciate your business!

10/10 Excellent

Thomas

Stayed 1 night in Dec 2023
Response from Fletcher on Dec 19, 2023
Thank you so much for the wonderful review! We're happy to hear you enjoyed your stay & hope that you will come back to stay with us again soon!

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean. The staff is friendly. They have safety precautions in place. My only complaint is the bed was hard. But that’s a personal preference thing. I slept, so it wasn’t too hard to sleep. I would stay again and recommend it.
Stayed 2 nights in Dec 2023
Response from Fletcher on Dec 19, 2023
Thank you so much for the awesome review! We appreciate you staying with us and hope that you will come back to see us sometime soon!

8/10 Good

Susan

Traveled with family
Didn’t like having to pay for parking on the property
Stayed 1 night in Nov 2023
Response from Fletcher on Dec 19, 2023
Thank you for taking the time to provide some feedback! We are sorry to hear the parking fee caught you off guard. We try our best to make sure our guests are informed of this fee before they arrive. We hope it won't be something that would deter you from staying with us again though.

10/10 Excellent

Maazouza

Stayed 1 night in Nov 2023
Response from Fletcher on Dec 19, 2023
Thank you so much for the wonderful review! We appreciate the high praises and hope that you will come back to see us in the future!

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beautiful cleanliness
Stayed 1 night in Nov 2023
Response from Fletcher on Dec 19, 2023
Thank you so much for taking the time to provide some feedback! We are happy to hear the cleanliness of this property made a difference for you. We hope you will come stay with us again in the future!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a clean and simple hotel with good staff. No complaints on this stay except for dirty guests (i.e.,spill stuff all over floor, not clean up after themselves, and their entitled children at the breakfast line). Best to avoid because guests seem ridiculously unaware of general food safety and cleanliness.
Stayed 2 nights in Nov 2023
Response from Fletcher on Dec 19, 2023
Thank you for taking the time to provide some feedback! We appreciate you staying with us & are happy to hear you enjoyed your stay, minus the entitled children issue. Unfortunately, it has become a lot more common for guests with young kids to allow their kids to run wild. We hope this won't be something that would deter you from staying with us again in the future though!

10/10 Excellent

James

Stayed 1 night in Nov 2023
Response from Fletcher on Dec 19, 2023
Thank you so much for the awesome review! We hope you will come back to see us in the future!

10/10 Excellent

Darron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Fletcher on Nov 27, 2023
Thank you so much for the awesome review! We are happy to hear your stay with us was enjoyable. We hope to see you again in the future!

10/10 Excellent

GySgt Kat

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Fletcher on Nov 27, 2023
Thank you so much for the awesome review! We are happy to hear your stay with us was enjoyable. We hope to see you again in the future!

10/10 Excellent

Lauren

Liked: Staff & service, property conditions & facilities
Liked it was close proximity to fsu
Stayed 1 night in Nov 2023
Response from Fletcher on Nov 27, 2023
Thank you so much for the awesome review! We are happy to hear your stay with us was enjoyable. We hope to see you again in the future!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Fletcher on Nov 27, 2023
Thank you so much for the awesome review! We are happy to hear your stay with us was enjoyable. We hope to see you again in the future!

8/10 Good

Vicdia

Stayed 3 nights in Nov 2023
Response from Fletcher on Dec 19, 2023
Thank you for staying with us & we appreciate the feedback! We hope to see you return to our property in the future!

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like new!
Stayed 1 night in Nov 2023
Response from Fletcher on Nov 6, 2023
Thank you so much for the awesome review! We appreciate you staying with us & hope that you will get the chance to stay with us again in the future!

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Fletcher on Nov 6, 2023
Thank you for such a wonderful review! We are happy to hear your stay with us was enjoyable!

10/10 Excellent

Coleen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very nice. Room modern and handy.
Stayed 1 night in Oct 2023
Response from Fletcher on Nov 6, 2023
We are so happy to hear you enjoyed your stay with us! We hope you will return to our property in the future. Thank you for the feedback!

10/10 Excellent

Gail, Brunswick

Liked: Cleanliness, staff & service, property conditions & facilities
Close to universities and airport
Stayed 1 night in Oct 2023
Response from Fletcher on Nov 6, 2023
Thank you so much for the awesome review! We hope you will come back to see us the next time you're in Tallahassee!

2/10 Terrible

Sean

Stayed 2 nights in Oct 2023
Response from Fletcher on Oct 23, 2023
Thank you for taking the time to provide some feedback. We are sorry to hear you didn't enjoy your stay with us.

10/10 Excellent

Leslie A

Stayed 2 nights in Oct 2023
Response from Fletcher on Oct 23, 2023
Thank you so much for the awesome review! We appreciate the feedback & are happy to hear your stay with us was enjoyable!

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed staying at your hotel over Parents Weekend.
Stayed 2 nights in Oct 2023
Response from Fletcher on Oct 17, 2023
We are so happy to hear you had an enjoyable Parents Weekend staying with us! We hope you will get the chance to stay with us again in the future!

10/10 Excellent

Corinna

Stayed 1 night in Sep 2023
Response from Fletcher on Oct 9, 2023
Thank you so much for the 10/10 review! We appreciate the praises & are happy that you enjoyed your stay. We hope you will return to our property in the future!

10/10 Excellent

Jim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Because of all of the above everything was great
Stayed 1 night in Oct 2023
Response from Fletcher on Oct 9, 2023
Thank you so much for the awesome review! We are happy to hear your stay with us was enjoyable!