Ratings based on 302 Verified Reviews

4.1 out of 5
81% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Pleasant Hotel

Posted Sep 4, 2017
Pros: Friendly staff, clean room, nice breakfast, clean pool, free parking
Cons: The elevators were a bit slow
Location: Close to near by facilities, such as gas stations, bank, food restaurant.
I felt welcome and comfortable,the rooms are spacious to relaxing, overall experience was delightful.
Comment from Hotel Management
Sep 8, 2017 by Lucy, Hotel Management
Dear Cooper, Thank you for taking the time to provide feedback regarding your stay. I'm glad to her you enjoyed your stay with us and look forward to your return visit! Thank you very much!
1 out of 5
by A verified traveler from Jacksonville

Off road.. Not safe..

Posted Jul 4, 2017
Pros: Customer service was great.
Cons: Cleaning.. needs update..
Location: Can't see from road. Not even the sign..
Unhappy with price paid for room. Tub wasn't clean. No comfort.
Comment from Hotel Management
Jul 7, 2017 by Lucy, Hotel Management
Dear Jay, I appreciate you taking the time to provide feedback. I'm glad our staff showed their exceptional customer service skills. I am disappointed to hear that you felt we were lacking in other areas. Thank you for staying with us during your time in Tallahassee.
4 out of 5
by A verified traveler

dlm

Posted Jun 21, 2017 on Hotels
A couple of issues with spilled coffee, water and bug at ice machine for two days. I commented regarding the coffee and was immediately cleaned up. Just couldn't understand why not noticed az was in main doorway.
Comment from Hotel Management
Jun 29, 2017
Greetings, Thank you for taking the time to provide feedback regarding your stay. I'm sorry for the inconvenience you experienced and have reached out to the appropriate staff to address and correct the issues. I do hope you will stay with us during your next trip to Tallahassee. We look forward to seeing you then. Thank you very much.
3 out of 5
by Kerra

Mrs Shelley

Posted Jun 19, 2017 on Hotels
the beds were too hard and the room wasn't very clean.
Comment from Hotel Management
Jun 29, 2017
Mrs. Shelly, Thank you for taking the time to provide feedback regarding your stay. I'm sorry for the inconvenience you experienced and have reached out to the appropriate staff to address and correct the issues. I do hope you will give us another try when you return to Tallahassee. Thank you very much.
5 out of 5
by Margaret

Excellent place!

Posted Jun 8, 2017 on Hotels
Excellent place. The room was clean, the bed was comfortable, the airconditioner worked well and was quiet. The staff were friendly and helpful, and the breakfast was delicious.
Comment from Hotel Management
Jun 15, 2017
Dear Margaret, Thank you for staying at the Hilton Garden Inn Tallahassee. We are so pleased that you enjoyed your stay with us. We strive to go "above and beyond" to make sure our guests are happy and receive incredible customer service. We look forward to your next visit with us. Thank you very much! Lucy Mann Area Director of Sales
4 out of 5
by Jacqlyn

Overnight stay

Posted Jun 1, 2017 on Hotels
The hotel staff were great. We had to change rooms because our original room smelled like an ashtray. They comped our breakfast because of the problem. The wait staff were extremely friendly and the food was decent. The pool area was clean and nice and the beds were comfortable. We only stayed one night but appreciated the service.
Comment from Hotel Management
Jun 15, 2017
Dear Jacqlyn, Thank you for staying at the Hilton Garden Inn Tallahassee and taking the time to provide feedback. We strive to ensure our guests are happy and receive incredible customer service. We look forward to your next visit with us. Thank you very much! Lucy Mann Area Director of Sales
5 out of 5
by A verified traveler

Posted Apr 3, 2017 on Hotels
Excellent from check in to check out. Very accommodating!
4 out of 5
by Fernando

Great location and easy to access the interstate

Posted Mar 29, 2017 on Hotels
Location was ideal for our attending FWC graduation and academy
5 out of 5
by Kristen

This traveler left a rating score only Posted Mar 22, 2017 on Hotels
1 out of 5
by A verified traveler

Mysterious charges to account!

Posted Mar 5, 2017 on Hotels
I have over $70 charged to my account!!! Morw than upset! Just an FYI the breakfest is not complimentary as the reservation is selected stated. Even though I was pretty upset about that and the fact I wasn't told until AFTER we had eaten I agreed to pay the $28 for the two of us. WAY over priced for a piece of toast and scrambled eggs. But that still leaves a mysterious charge of $50 left! I am beyond mad!