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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
2020 Apalachee Pkwy, Tallahassee, FL

Reviews

7.4

Good

Rating 10 - Excellent. 85 out of 359 reviews" "
Rating 8 - Good. 142 out of 359 reviews" "
Rating 6 - Okay. 80 out of 359 reviews" "
Rating 4 - Poor. 30 out of 359 reviews" "
Rating 2 - Terrible. 22 out of 359 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This place was inhabited, it was closed down when we arrived. Read from other reviews this hotel was shut down due to water damage. This hotel posting has to be removed. We had to get another hotel the last munute.
Stayed 1 night in Jan 2019

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stay somewhere else
The lights in the bathroom were not working properly. There was apparent mold on the ceiling, a colony of dead ants on the sink, and the room stank of cigarettes. The free breakfast was nice though...-
Stayed 2 nights in Jun 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The smelled like mildew. It was unbearable.
Stayed 1 night in Jun 2018

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort
Older but clean hotel.
Super sweet friendly younger girl at the front desk. Very clean. Older hotel but fair price for what u get.
Stayed 1 night in Jun 2018

10/10 Excellent

Shannon

Liked: Staff & service, property conditions & facilities, room comfort
Great night sleep on a budget
When checking in I advised I was going to pay cash instead of using the card on file...front desk advised I would need an additional 50 cash as a deposit which I wasn't expecting. Room was clean and very clean (minus a few old faded stains in the coverlet on the top of the bed that I don't sleep with anyways). was there 2 nights, when I cam back in from being out all day my room had not been touched! NO MAID SERVICE at all! No trash removed, no bed made, no towels replaced... nothing... I was however, the only one staying in the room and didn't need much anyways...And since this had been a stressful trip and it was almost 11 oclock at night I opted not to say anything and go to sleep since I was checking out the next morning. All said it was a good stay. It was fairly well kept, clean and safe compared to other hotels in the area, and this is my 4th stay in Tallahassee in 3 months..
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Over all OKAY. Breakfast hit the spot, AC worked good, rooms smeeled a little moldy, and the bed covers were stained. For the money, I was hoping for a little nicer place but overall it was an okay place to stay. Within 10 min of downtown without the downtown rates.
Stayed 1 night in Jun 2018

2/10 Terrible

Kelly, miami fl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room and bathroom were dirty, I called front desk and all they offered was febreeze, no room change because they were “fully booked”. 30 mins later the febreeze never made it to me as promised and I had to go get it myself from front desk. We also had no towels and carpet smelled like toilet had leaked onto it TERRIBLE sewerage odor.
Stayed 1 night in Jun 2018

4/10 Poor

kelly

Disliked: Cleanliness, property conditions & facilities, room comfort
The tv was impossible to watch because the picture was so horrible. There stains on the bedding of one bed that looked like bed bugs. There was a dehumidifier that was blinking full and no one came to change sheets, empty trash, or replenish towels. I wouldn't stay here again.
Stayed 2 nights in Jun 2018

2/10 Terrible

Sam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Again.
The owner should be forced to stay there. Disgusting!
Stayed 2 nights in Jun 2018

2/10 Terrible

Beverly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was dirty, smell of foul mildew, bathroom had urine stains and smell. Room 212 had infestation of ants. Front desk clerks we either poorly trained or just didn't care anything about customer care. Manager was rude, and argumentative to all customer's concerns
Stayed 1 night in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service, nice rooms. No hassles!
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

L, Panama

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

6/10 Okay

Daniel

Disliked: Staff & service
Someone Was Smoking Weed on the 3rd Floor
We had a youth group staying for a conference in Birmingham. On the second night the entire floor reeked of Marijuana. It was coming from a group of 3-4 rooms. Management was approached about the situation twice, but they said their was nothing they could do about it.

4/10 Poor

Tina, SD

Disliked: Cleanliness, property conditions & facilities
Gainesville
The motel staff were friendly. The rooms are out dated and need remodeled, and properly fixed.
Stayed 1 night in Apr 2018

8/10 Good

Gigi

Liked: Staff & service, property conditions & facilities, room comfort
Great for a short stay.
Beds were comfortable although there were 2 stains on bedspread of 1 bed. A/C worked GREAT! Plenty of Towels. Surprisingly someone forgot the Toilet Paper but all we had to do was ask and we received it. Staff was very courteous and available. Mini fridge freezer was only working at same temp as fridge, kept our water bottles and a bit cooler than room temp :(. Would have been really nice to have a microwave. Everything you would want for eating & shopping is nearby. I would stay again at the right price and if I'm in a pinch.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t rely on the star rating.
It’s a run down facility that’s dated and not kept up. The breakfast was terrible and the coffee even worse.
Stayed 2 nights in Apr 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Old, tired, and musty
Have stayed twice and both times have been meh...the rooms are slightly below average, the breakfast I had on Saturday AM was not that good...Sunday's looked better with eggs, but I missed it. They must have a moisture problem because both times I've had a dehumidifier in my room (and the rooms smelled musty). First time I was on the 1st floor...this time the 3rd. Both visits the staff was great. Don't think I'll give this a 3rd try even if the price is right.

6/10 Okay

Joel B.

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No Frills, Excellent Value, Older Property
The overall appearance is below standard. The fixtures were outdated and worn. The staff was friendly, but they did not have much to work with. The breakfast offerings were marginal, but adequate if all you wanted was a piece of fruit and coffee...the hot entrees were unattractive and unappetizing. Excellent value, if all that is required is a place to sleep and a hot shower.

4/10 Poor

Melissa, Illinois

Convenient
Check in was an hour long. The clerk may have been new but after driving 16 hours I believe a sence of urgency should have been used. Checked into 2 rooms for my family so Instead of paying for both together they made me pay separately which means 2 separate taxes. Ran out of tissue called front desk was told they were out and they weren't allowed to go look in the room or closet for more until the morning manager came. Checked our after 3 night's I was charged 3 times Instead of twice for my 2 rooms. Never again!!!
Stayed 3 nights in Apr 2018

8/10 Good

Nola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Mona, Gainesville

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY AWAY!!!
This hotel is full of scam. I had to pay cash for my room and was told I need to do a $50 deposit. When it was time to check out the had no record of my deposit. The clerk pocketed the deposit for himself and the general manager was very rude. DO NOT STAY HERE!!! Scam scam scam!!! On top of the rooms being filthy...
Stayed 2 nights in Mar 2018

10/10 Excellent

ARTHUR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient Tallahassee hotel
Good room for price and convenient
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great. Had the hottest water of any hotel I've ever stayed in. Location was perfect, close to everything you could want or need. Staff was friendly and helpful.
Stayed 4 nights in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
About week long stay.Nice hotel for price point.Location biggest draw.Room was clean.
Stayed 6 nights in Mar 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
The rooms smelled bad in the carpets are dirty. The breakfast wasn't good at all
Stayed 4 nights in Feb 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No room for you!
We arrived only to be told that our room was not available because all of their remaining rooms were dirty so they had cancelled our reservation and we were not being charged for our room. Well we had in fact already been charged for our room and I am still trying to get the money returned to my account. I will NEVER book at a Quality Inn anywhere again.
Stayed 1 night in Feb 2018

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Dehumidifier was very loud - had to turn it off. Bathroom was pretty dingy. Check-in hotel staff were really not on the ball. Breakfast was very basic and processed.
Stayed 1 night in Feb 2018

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved all rooms had kitchen would come back for lo get stay
Stayed 1 night in Feb 2018

6/10 Okay

Judy

Disliked: Cleanliness, property conditions & facilities
Nice location, but.....
I am generally not a picky person, but for the money paid, I though I should get a little better. Exhaust fan in bathroom did not work, not only was the toilet loose on the floor, it did not flush well and had a filthy ring around the inside bowl. The sink was clogged and took quite a long time to drain. The stuff they give you for inroom coffee was very, very stale, the room was very musty and moldy smelling. After a close look around, you could see that the place is crumbling. Other than all that, breakfast was pretty decent.
Stayed 2 nights in Feb 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
45 minutes to check in!
At 2pm I tried to check in. I was told 3 pm is check in. I asked if I could do it earlier, NO. Then I asked if I could leave my suitcase at the desk, as I had someone with me to get it out of the trunk, again no. I dropped off my 'helper' and was back in the lobby at 3pm. There were 2 couples ahead of me. Only 2! Neither of the attendants knew which room had been cleaned, and neither knew how to check anyone in! 45 minutes later, key in hand, I had to go hoist my suitcase out of my trunk and haul it to my room. I had asked specifically for a room on the 1st floor. I was given room 322. I am partially disabled by a spinal condition, and recent heart surgery. I will NEVER stay in this hotel again. The place is old and needs work, the bedding had been washed, but was stained. The bathroom tub surround was mouldy and the sink didn't want to drain. The breakfast was a joke, tho those attendants were very nice. I was very disappointed with the Quality Inn.
Stayed 3 nights in Jan 2018

8/10 Good

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms was clean staff friendly but they advertise have a gym but they do not have one which was disappointing.
Stayed 1 night in Dec 2017

10/10 Excellent

Krystle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was fine.
Sad that I paid for a room over 100 and it didn't have a jacuzzi tub. The hotel only had 3 rooms with jacuzzis. Couldn't cancel my stay because it was too late. But everything else was fine.
Stayed 1 night in Jan 2018

8/10 Good

DANIEL

Liked: Cleanliness, staff & service, room comfort
Holiday Vacation Drive
I have stayed at other Quality Inns and this was the best by far. A few shortages in the breakfast menu but otherwise a very pleasant experience
Stayed 1 night in Jan 2018

4/10 Poor

Vanessa

First day had to cook breakfast at 915 am for a 10 o’clock breakfast time. Second day no breakfast at all. WiFi was horrible. Not a good hotel very old unless it is ur last place to lay ur head.
Stayed 2 nights in Dec 2017

10/10 Excellent

Hassounah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were roomy and comfortable Had 2 rooms for my boys also
Stayed 1 night in Nov 2017

8/10 Good

B J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay
This place is pretty awesome for the price. We were only there 1 night for a concert. Bed and linens were clean and comfortable, shower was clean. I mean it was pretty much everything we needed for a night. Breakfast was you usual hotel breakfast but it was good. I would stay here again!
Stayed 1 night in Nov 2017
Dear Sir/Madam, Thank you for selecting Quality Inn and Suites Capital District for your one night stay. We appreciate your review and we hope to see you again in the future should you ever decide to come back to Tallahassee. Thank you again. -Zada Grant, AGM

8/10 Good

Kim, Lake City, Florida

Liked: Staff & service, property conditions & facilities, room comfort
Last minute trip. Easy to find. Quick check in. Good breakfast included for free. Did not use pool but looked clean.
Stayed 1 night in Nov 2017
Response from Zada on Nov 27, 2017
Dear Sir/Madam, Thank you for selecting Quality Inn and Suites Capital District for your stay here. We appreciate your review and we hope to see you again in the future should you ever decide to come back to Tallahassee. Thank you again. -Zada Grant, AGM

6/10 Okay

Kay, Florida

Very busy
They need to buy quality toilet paper and towels they were very hard
Stayed 3 nights in Nov 2017
Response from Zada on Nov 27, 2017
Dear Sir/Madam, Thank you for selecting Quality Inn and Suites Capital District for your stay. We appreciate your review and I will bring it to the attention of the housekeeping department that we may need to change the toilet paper and towels. !e hope to see you again in the future should you ever decide to come back to Tallahassee. Thank you again. -Zada Grant, AGM

6/10 Okay

MARK, palm beach gardens

Breakfast food was awful. Was sick after eating. Room seemed clean. Kkkkkkkkkkkkkkkkkkkklk
Stayed 1 night in Nov 2017

6/10 Okay

Webb

Liked: Cleanliness, staff & service, room comfort
Tallahassee Quality - a little lacking
Pleasant place. No gym and little room in room to even do stretches (too much furniture). No internal stairway between floors - rather odd. Breakfast had hot food, to an extent: eggs, biscuits, gravy, but one would expect bacon or sausage as well. I didn't see the point of gravy.
Stayed 2 nights in Nov 2017

8/10 Good

matt, alabama

Liked: Staff & service, room comfort
close to job site
Look you can see by the outside of the hotel that it is dated. If you want nicer you are going to have to pay for it in this area. The rooms are good for the price compared to other hotels. Only concern I had was that there was a dehumidifier in my room. Not sure what that was about but, did not see signs of mold or smell. For a couple day stay, I would book again.
Stayed 1 night in Nov 2017

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor customer service
Very rude and were not flexible at all with me despite Hurricane Irma causing me to miss my trip.
Stayed 1 night in Sep 2017

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
Stayed 1 night in Sep 2017

10/10 Excellent

bodo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
manager was great
Manager was great help. outstanding
Stayed 1 night in Aug 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel with good location. Never, never c
The hotel needs to be demolish and built a new one to be considerate as a hotel. Good location near to Florida State but way to much money for what it is, TERRIBLE!!!!!
Stayed 1 night in Aug 2017