Needs repairs & fresh management
Posted Apr 15, 2016
We arrived and had to wait over 15 minutes to check in. The hotel has only one elevator and our room was naturally on the top floor. The elevator creaked, moaned and lurched during operation in a most concerning way. The rooms were clean and reasonably well stocked, so we settled in and then went out to dinner. During the evening there was a great deal of rain and upon our return we found that the roof was leaking right onto the RH side of the bed creating a sizable wet portion. As it was after 11PM, the front desk was closed, and we had already been informed that the hotel was fully booked, so we put a bowl under the leak, and my wife slept on the couch in the other room, while I finally got to sleep listening to the drip, drip, drip sound. The leak had stopped by morning, and as we were in town for a wedding, we only had time to eat breakfast, get ready and drive to the ceremony, etc.. After we returned from the wedding reception it just didn't seem worth it to change rooms, especially since the bed had dried. (No more rain) When we checked out in the AM I mentioned the lead, but the front desk manager only apologized and promised to get it repaired. I really had expected some sort of adjustment to our room charge or a free night coupon. Nope.
Comment from Hotel Management
Apr 24, 2016 by Manager, Hotel Management
Thank you for taking the time to review our property. I'm very sorry you had a less than favorable stay with us, but I'm happy to let you know that we will be going to go through a complete hotel renovation, starting next month. Thank you for bringing the roof leak to our attention, as we want to make sure everything is taken care off during our upcoming renovation. Sincerely, Laura Bondurant, Assistant General Manager