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Reviews of Hotel Imperial

4 out of 5
Hotel Imperial
Nunne 14, Tallinn, Harju

Reviews

8.4

Very Good

Rating 10 - Excellent. 266 out of 741 reviews" "
Rating 8 - Good. 376 out of 741 reviews" "
Rating 6 - Okay. 78 out of 741 reviews" "
Rating 4 - Poor. 16 out of 741 reviews" "
Rating 2 - Terrible. 5 out of 741 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, a fabulous five star breakfast (really great breakfast!), friendly staff, clean room. Would stay again!
Stayed 2 nights in Jan 2020
Response from SG on Feb 11, 2020
Thank you for choosing the Imperial Hotel T for your stay. We were delighted to hear your room was to your satisfaction.

6/10 Okay

Zinta

Traveled with group
Liked: Room comfort
Maybe low 3 star
Rooms were poorly cleaned. Breakfast was good. Location good. No coffee or tea in room. Definitely not worth 4 star rating. Hotel will undergo major renovation starting Feb 2020 so things should improve.
Stayed 3 nights in Jan 2020
Response from SG on Jan 20, 2020
Dear Guest, Thank you for your feedback. We are very sorry to hear that you did not enjoy your recent stay with us and we would like to apologise for all the things which disappointed you during your visit.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hot breakfast with plentiful choices and good tasting food. Rooms were small, but we didn't spend much time in them as were walking around Tallinn.
Stayed 2 nights in Aug 2019
Response from SG on Jan 7, 2020
Thanks for the 5/5 rating Ali! We are so happy you enjoyed your stay with us.

8/10 Good

Verified traveler

Stayed 5 nights in Dec 2019
Response from SG on Jan 7, 2020
Hello, Thanks for choosing us for your stay. Thank you for your feedback.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Rude Management ; Great Location
Location is excellent - management is rude. The hotelroom had an odd smell, and I was told by the manager to "Speak to the cleaners in the morning". Very surprising remark from a 4 star hotel - as the manager wants to be absolved of any responsibility. Fortunately a comparable room was offered that did not smell, after the manager told her colleague to go check if I was having hallucinations. I am surprised that in this day and age in the center of a big city people still lack basic customer service training. The rooms also lacked the standard things you would expect to receive from a hotel of such an establishment such as razors or toothbrushes, but after seeing the managers, I knew this is a place you need to manage your expectations. Otherwise everything in old town is within walking distance, cabs can easily reach the location, and we were able to move around very easily from the hotel. Book elsewhere, and only chose this location if you are on a budget
Stayed 2 nights in Dec 2019
Response from SG on Jan 7, 2020
Hello there, Please accept our apology about your experience.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Two nights in Imperial
Stayed 2 nights in Dec 2019
Response from SG on Jan 7, 2020
Thank you for your feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed in 4 different hotels in Tallinn and this was by far my favourite, the staff are super nice , breakfast was great , my room was large and clean with a comfortable double bed. I received a nice welcome and the hotel is ideally suited so close to the town square and Christmas markets , I will for sure chose this hotel when I come back next
Stayed 3 nights in Nov 2019
Response from SG on Dec 3, 2019
Many thanks for your rating and comments on our hotel.

10/10 Excellent

Jason

Stayed 3 nights in Nov 2019

10/10 Excellent

Mark

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a quiet location in the old town. Friendly staff, clean room. Spoilt for choice at breakfast. Would definitely stay again.
Stayed 4 nights in Nov 2019
Response from Jessica on Nov 15, 2019
thank you very much for your kind rreview and nice words about our service. We will be glad to welcome you soon again at Imperial!

10/10 Excellent

patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel n the old town. Good for sightseeing and everything in easy reach. Amazing breakfast .
Stayed 3 nights in Oct 2019
Response from Jessica on Oct 23, 2019
We really appreciate your feedback! looking forward seeing you soon back to Imperial!

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old property. It smells bad in the hallway. Room has no ventilation. Really small bedroom. Leaking shower head and dirty floor.
Stayed 3 nights in Oct 2019
Response from SG on Oct 18, 2019
I do apologise that you were unhappy with your room; we do have rooms of all sizes here and when guests are unhappy, we will always do our best to accommodate.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
The breakfast and location were excellent. The check out time was at 12pm, which was good.
Stayed 2 nights in Oct 2019
Response from SG on Oct 18, 2019
Dear Guest, Thank you for your 4/5 rating! I am glad you enjoyed your stay. Kind Regards

8/10 Good

Becky, winston salem nc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nice breakfast. Bathtub (with shower) was dangerously tall and difficult to get into and out of.
Stayed 7 nights in Sep 2019
Response from SG on Oct 1, 2019
Dear guest, Thank you for taking the time to write a review about your stay with us.

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location.
Stayed 1 night in Sep 2019
Response from SG on Oct 1, 2019
Dear Guest, Thank you for taking the time to share your review of your recent stay with us. We hope that we will have the opportunity of welcoming you back to stay with us again in the near future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from SG on Oct 1, 2019
Thank you for taking the time to share your experience and I hope we have the pleasure of your company again soon.

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Tallinn
Very nice hotel , perfect location for sightseeing in the old city Tallinn , the lady at the reception at arriving on September 21 was really nice and she give a lot of useful information ℹ️ to us! thanks a Lot Breakfast was very good and the room was nice and comfortable!!
Stayed 3 nights in Sep 2019
Response from Jessica on Sep 26, 2019
We are glad to know that your stay was pleasant. Thank you very much for your nice words about our staff. Our small collective is trying to make every guest happy. We are looking forward to see you again soon!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpfull and friendly rooms lovely and comfortable with nice bathrooms and very good breakfast choice of hot and cold options.
Stayed 4 nights in Sep 2019
Response from SG on Sep 25, 2019
Thank you very much for your kind feedback following your recent stay at Imperial Hotel. We thank you for your lovely comments and look forward to welcoming you back soon. Kind regards,

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, helpful staff, clean accommodations. Bed was low quality but breakfast was delicious!
Stayed 2 nights in Sep 2019
Response from SG on Sep 20, 2019
Dear Cheryl, Thank you for your feedback. We are glad that you enjoyed your stay. Hopefully, we will be able to welcome you again in the future!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location. Comfortable room. Splendid buffet breakfast.
Stayed 3 nights in Sep 2019
Response from SG on Sep 16, 2019
Thank you for your feedback, we are pleased to hear your had a pleasant stay at the hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019
Response from SG on Sep 16, 2019
Thank you for your feedback. Regards,

8/10 Good

CHUNG YEE

Liked: Cleanliness, property conditions & facilities, room comfort
Great location
Location was great since it is located in the old town area . Breakfast was ordinary and quite a few times other guests and I experienced no staff available to help when some assistance was required. Jessica , the receptionist was super nice and helpful which made our stay at Hotel Imperial much more pleasant . Thank you.
Stayed 2 nights in Sep 2019
Response from SG on Sep 16, 2019
Dear Sir/Madam we really appreciate your feedback!Thank you for staying with us.

6/10 Okay

Don, Mittagong, NSW.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quite small and the only way to get into the bed was to shimmy in and out from the end of the bed. It was impossible to get into and out of the bed from the side. This was not really a hotel bedroom in the conventional sense. The bathroom was spacious however. I would not stay here again nor recommend it for this reason.
Stayed 2 nights in Aug 2019
Response from SG on Sep 16, 2019
Thank you for sharing your recent experience with us.

8/10 Good

Scott

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from SG on Sep 4, 2019
Hello there, Thank you for taking the time to share your experiences with us; feedback plays a vital role in enabling us to improve the service we provide.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from SG on Sep 4, 2019
Hi there, Thank you for taking the time to share your thoughts with us.

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Jessica on Sep 2, 2019
Thank you for a great score! We much appreciate your stay at Imperial! Looking forward seeing you again

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel at the foot of Toompea hill, it is an ideal base to explore Tallinn.
Stayed 3 nights in Aug 2019
Response from Jessica on Sep 2, 2019
Thank you for nice words. Welcome back soon!

10/10 Excellent

Peter

Stayed 5 nights in Aug 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Great location but not too impressed overall.
Bed had a mattress topper on a duvan and was not great without a proper mattress. There was no ability to control the temperature of the room, it seemed, other than opening the window onto a back of the hotel courtyard (this meant the smell of smoke and dance music blaring in the morning). Breakfast was reasonable and location excellent.
Stayed 3 nights in Aug 2019
Response from SG on Aug 23, 2019
Thank you! We are currently in the process of refreshing our facilities so your opinion on our rooms becomes very valuable in helping us during this process.

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
JK Tallinn
Conveniently situated hotel. Looks recently refurbished. No restaurant or bar though plenty room downstairs for both. Rooms comfortable.
Stayed 1 night in Aug 2019
Response from SG on Aug 23, 2019
Thank you for your feedback and we hope to welcome you back in the future.

6/10 Okay

Verified traveler

Great location receptions very helpful breakfast needs more choice
Stayed 3 nights in Jul 2019
Response from SG on Aug 6, 2019
Thank you for taking the time to review your recent stay with us.

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, Staff Could Be Friendlier
The hotel was in a great location. Our room was huge and overlooked the old town. The staff was not as helpful as our previous hotels in Europe. The town is lovely before and after the masses of cruise ships are there.wifi was spotty in some parts of the room, but the room is probably farthest from the hub.
Stayed 2 nights in Jul 2019
Response from SG on Jul 15, 2019
Dear Marjorie, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Keith

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The bathroom smells of sewage. It just needs a basic plumbing upgrade.
Stayed 4 nights in Jul 2019
Response from SG on Jul 12, 2019
Hello Thank you for sharing your experience of your stay at the Imperial Hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy to all the old town attractions and bars/restaurants
Stayed 3 nights in Jun 2019
Response from SG on Jun 12, 2019
Thank you for your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Jessica on May 15, 2019
thank you for a great review! Looking forward seeing you again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from JG on May 2, 2019
Thank you for a good score. Welcome back to *Imperial

8/10 Good

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quaint set up especially felt welcome on arrival as they have a beautiful old desk to sit at to complete check in not a counter
Stayed 1 night in Apr 2019
Response from Jessica on May 2, 2019
Thank you for nice words. We try to keep the mediaval atmosphere of the old town even in our hotel and glad if it counts and you feel comfortable and warmly welcome

8/10 Good

Doug, Los Angeles

Liked: Cleanliness, property conditions & facilities
It is in a great location, right near the old town.
Stayed 1 night in Apr 2019
Response from SG on Apr 23, 2019
Hello Thank you for your feedback! Best regards,

8/10 Good

Verified traveler

Stayed 3 nights in Mar 2019
Response from SG on Apr 1, 2019
Dear Guest, Thank you for taking the time to review us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful building, great location. Thin walls and street noise. Staff was really great.
Stayed 3 nights in Mar 2019
Response from SG on Apr 1, 2019
Thank you for your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from SG on Mar 29, 2019
Thank you!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from SG on Apr 1, 2019
Thank you for great rating!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Hotel Imperial Team on Feb 18, 2019
Thank you very much fr sucha great score for our hotel! We appreciate it and welcome you back soon again!

10/10 Excellent

I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for short stay
Great position for old town helpful staff good breakfast
Stayed 2 nights in Feb 2019
Response from Hotel Imperial Team on Feb 19, 2019
Thank you very much for a great review! looking forward seeing you soon again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from SG on Jan 3, 2019
Thank you for 5 great stars!

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely traditional hotel in a perfect location! Walking distance to old town Square and closer to the main bus and tram stops. Our room was clean and nice enough... Only issue was 2 of our lamps didn't work and we could work one of the main ceiling lights so it was pretty dark in our room. The staff let us check in 2 hours early because our room was ready, however they didn't smile once and just looked exasperated that they had to serve us. Breakfast was nice with some warm options but it was the same every day.
Stayed 4 nights in Dec 2018
Response from SG on Jan 3, 2019
Thank you so much for your kind review it's most appreciated.

8/10 Good

Ken, Fife, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best thing about the hotel was its excellent location. The breakfast was excellent too. No bar or evening meals nut we knew that before we went and enjoyed going out for meals in the evening.
Stayed 4 nights in Dec 2018
Response from SG on Dec 13, 2018
Dear guest, Thank you very much for spending such an enjoyable time in our hotel!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Only negatives for us were:- The cooked breakfast was cold everyday and as a result unappetizing. Tea/Coffee making in the room would have been welcome. Other than that its well situated rooms were fine.
Stayed 4 nights in Dec 2018
Response from SG on Dec 13, 2018
Dear guest, Thank you very much for sharing your feedback with us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
very good hotel and in a great location. Staff very helpful. Room was not very big and a canopy of curtains filled the room by the bed and was difficult to get around. Could not block out the light properly
Stayed 3 nights in Dec 2018
Response from SG on Dec 13, 2018
Dear guest, Thank you very much for your kind and positive feedback.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2018
Response from SG on Dec 4, 2018
Thank you!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from SG on Dec 4, 2018
Thank you for your feedback!