Sauna, spa tub, steam room, body treatments, aromatherapy

Reviews of Hotel Metropol

3.5 out of 5
Hotel Metropol
Roseni 13, Tallinn

Reviews

8.2

Very Good

Rating 10 - Excellent. 296 out of 1009 reviews" "
Rating 8 - Good. 515 out of 1009 reviews" "
Rating 6 - Okay. 140 out of 1009 reviews" "
Rating 4 - Poor. 44 out of 1009 reviews" "
Rating 2 - Terrible. 14 out of 1009 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really convenient for all the sight seeing I wanted to do in Tallinn, at most it was a 15minute walk from the attractions and museums. The room was really quiet and was cleaned daily. An excellent city centre hotel for a short break

10/10 Excellent

afrim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful, Delicious breakfast, Great location, Shopping, Transportation.
Stayed 8 nights in Jan 2024

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Tatyana

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor customer service; little rooms; no ventilation in bathroom; dirty; dinky; dump
Stayed 1 night in Dec 2023

8/10 Good

Aavo

Liked: Cleanliness, staff & service, property conditions & facilities
Fairly priced, clean, convienient , basic needs met,
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice & well worth the money
Everything was very much OK. Nice and very well cleaned room. We did not try the hotel restaurants.
Stayed 2 nights in Dec 2023

10/10 Excellent

Larisa

Stayed 6 nights in Nov 2023

8/10 Good

Arnost

Stayed 4 nights in Oct 2023

8/10 Good

Richard, Espoo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the area in this alternate Old Town part of Tallinn with a great view of Olde Town. Rottermann is the name of the area and worth it to stay in a full service hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jesus

Stayed 1 night in Sep 2023
Response from D.Lemsalu on Oct 18, 2023
Thank you for rating us!

2/10 Terrible

Javad

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The hotel fearure and amenities were miss represented by both Expedia and Hotel.many amenities were missing. They both blamed each other and neither would take the responsibility for their lies. There was no pool , no sauna , no slippers , no shampoo,no AC,.....bare room
Stayed 3 nights in Sep 2023
Response from D.Lemsalu on Sep 11, 2023
Hello, Thank you for your feedback. Metropol Hotel has never had a pool. You must be confusing our other hotel - Metropol Spa Hotel. The shampoo is on the wall in the shower room.

8/10 Good

Katie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was in a great location, being very close to the old town and the port. There were lots of restaurant and bar choices nearby and it was an easy walk to all attractions. The room was clean and tidy and had plenty of space. Towels were replaced regularly and a hairdryer was provided. There was a slight problem with our shower drain when we arrived. The staff were very helpful and offered us the chance to move rooms the next day. However, it did seem to resolve itself after running the water regularly. Travellers should definitely be aware of how hot the rooms get. There is no Aircon and the rooms really seemed to retain the heat from the day. Even with the fan provided, the room was far too hot for sleeping. Our only other slight issue was that there is no safety deposit box in the room. Overall, we had a good stay and the hotel was good value for money.
Stayed 4 nights in Jun 2023

10/10 Excellent

afrim

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, next to the City Center, Old Town, Easy transportation to the Airport, Great breakfast, Karmen at the front desk was very helpful.
Stayed 1 night in Mar 2023
Response from D.Lemsalu on Apr 20, 2023
Thank you for staying with us and we hope you will come back to us! Any rating is important to us in order to improve the services we offer. Have a nice spring!Kind regards, Diana Lemsalu / Rooms Division Manager

10/10 Excellent

afrim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived very late but Carmen at the front desk was very helpful. The location is great, right next to the Old Town, the breakfast is really good,this hotel is Amazing.
Stayed 1 night in Mar 2023
Response from D.Lemsalu on Apr 20, 2023
Thank you for staying with us and we hope you will come back to us! Any rating is important to us in order to improve the services we offer. Have a nice spring!Kind regards, Diana Lemsalu / Rooms Division Manager

8/10 Good

imeda

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Perfect location at reasonable price.
Stayed 4 nights in Feb 2023
Response from D.Lemsalu on Apr 20, 2023
Thank you for staying with us and we hope you will come back to us! Any rating is important to us in order to improve the services we offer. Have a nice spring!Kind regards, Diana Lemsalu / Rooms Division Manager

8/10 Good

Fiona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Quiet. The cooked breakfast could be varied from day to day as it was the same every day.
Stayed 5 nights in Feb 2023

10/10 Excellent

Joshua

Stayed 1 night in Feb 2023

4/10 Poor

Oliver

Business traveler
Liked: Cleanliness
Disliked: Room comfort
The bed pillows are single and incredibly uncomfortable. For this reason I really did not sleep much over the two nights of my stay. Some construction ongoing next to hotel. Hotel did not make requested 7am wake up call on last morning of stay for early morning flight. Luckily my phone alarm worked. Room spacious, very clean but slightly cold. Eur55 per night very cheap, but worth the extra Eur25 or so per night to stay in Radisson, Park Inn, Holiday Inn, Hilton type place in this part of the world at this time of year.
Stayed 2 nights in Feb 2023

6/10 Okay

Markus, San Bartolomé de Tirajana

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Great location!
Stayed 3 nights in Feb 2023

4/10 Poor

Helen

Disliked: Room comfort
Rip off
How is possibles that BOTH hotels Metropol and Metropol spa have exactly the same descriptions BUT IN THE METROPOL YOU NEED TO PAY 15€/3H PP. ITS A JOKE. I had 4 nights and needed to pay like 270€ extra if i wanted to swim at am time and pm time. Well rip off plan. Wrong information and client fooling promotion.
Stayed 2 nights in Jan 2023
Response from D.Lemsalu on Jan 20, 2023
Thank you for stayed in our hotel and thank you for your rating! Additional service options are included in the description, and the hotel reception will provide more detailed information on site. We have made it possible for Metropol Hotel guests to use additional services at a particularly affordable price in our other hotel.

10/10 Excellent

Fabio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022
Response from D.Lemsalu on Jan 20, 2023
Thank you for stayed in our hotel and thank you for your rating!

10/10 Excellent

Phillip, Boaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel in a perfect location, just outside of the old town. Very large and modern room, friendly staff during check-in, and a great pizza spot connected. Would definitely recommend and will stay there again!
Response from D.Lemsalu on Jan 20, 2023
Thank you for stayed in our hotel and thank you for your rating!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is in a really good location in a city centre, we had a nice stay there. Breakfast selection was not wide, but there were all the basics you need.
Stayed 1 night in Dec 2022

8/10 Good

margit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was goog, but pillows, too small for twin bed. Best Regards!
Stayed 1 night in Nov 2022

8/10 Good

IAN DAVID

6/10 Okay

Verified traveler

Business traveler
Stayed 12 nights in Nov 2022

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

8/10 Good

Galina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location with many restaurants nearby
Stayed 1 night in Nov 2022

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great

8/10 Good

Mari

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms. The pillows are a little too soft and shapeless, but they provided a thicker and firmer pillow upon request. Breakfast is decent, we’re porridge people and it was plenty for us. Locations is very good for going about town. The only downside is construction next door, but on higher floors it is not that bad. Good value for the price.

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel- very comfortable
Stayed 2 nights in Oct 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place
Everything was good. Stayed 2 nights. First night they only had a room at the nosy side right above the entrance. But next night I got an excellent room facing the backyard, with great view of old city.
Stayed 2 nights in Oct 2022

10/10 Excellent

IULIA, Brooklyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and helpful stuff. Friendly. Im really appreciated everyone making my short stay as comfortable as possible. Highly recommend
Stayed 2 nights in Oct 2022

2/10 Terrible

PATRICK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stay here (Westy is gonna get yer)
Music being pumped into the room from a bar downstairs via a hole in the wall which was being used as an air vent so couldnt use the room to sleep in. Went downstairs to complain only to be told by some Manuel from Fawlty Towers type that "Its Friday so it will probably be going on til post midnight". Refused to move me rooms as apparently the hotel was full (this is Estonia in the winter!) Next receptionist up was quite surly, she sent Manuel out the back and point blank refused to help sending me off to another desk to find a supervisor. Lots of rough looking people hanging around both in and outside of the hotel (not including myself) although this location may be suitable for people who enjoy certain off the cuff vices.... Definitely not worth stopping here, id use a brand hotel insted
Stayed 1 night in Sep 2022

10/10 Excellent

Paul

Stayed 1 night in Sep 2022

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

ANNA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Friendly accommodating staff
Stayed 1 night in Aug 2022

10/10 Excellent

krystyna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price for a good quality hotel. Breakfast was fine. The room was quiet. Location is good
Stayed 1 night in Sep 2022

8/10 Good

Roman, Newberg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best locations - in the heart of the city and minutes walking disctance to Old Town. Shopping centers are right next door, great choice of restaurants and cafes, movie theaters, etc. Depending on your neighbors, it might get a bit noisy. Each room has a locked door to the next room in case you want to make it a double room I guess, but the downside is that you can hear everything in the other room pretty well and I got two excited neighbors who stayed up until midnight. Upon checking in the hotel's computer system was not working and I could not check in. This was not a problem for me, but other guests were not happy abou it.
Stayed 1 night in Aug 2022

10/10 Excellent

izza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and safe. Very comfortable rooms and pleasant staff and service.
Stayed 7 nights in Aug 2022

8/10 Good

Mikko

Traveled with partner
Liked: Cleanliness, staff & service
Decent budget option at the heart of Rootermann district. Nothing fancy, but very decent given the price point. Great location and very friendly staff.
Stayed 1 night in Aug 2022

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

4/10 Poor

angus

Disliked: Cleanliness
the wifi was just not good enough
Stayed 1 night in Aug 2022

6/10 Okay

Guillermo A

Stayed 3 nights in Aug 2022

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
surpassed expectations
our second stay here. Based on price I will give it 5/5. Clean and friendly staff. check in despite arriving at 1am from ferry. Pizza restaurant downstairs was good value and excellent pizzas
Stayed 2 nights in Aug 2022

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Even though the staff was quite friendly and tried to help me with a couple of things, I'm still quite discontent with the overall stay. It was very hot, the AC was either nonexistent or wasn't working at all (there is no AC in the room itself, only the general ventilation). And it was very noisy, I was able to hear everything that happened in the next room, thanks to that same ventilation which seemed to be connected directly to the other room. So the overall stay is not that great, unfortunately. However, this is just an opinion of one person and maybe it won't be an issue for other.
Stayed 1 night in Aug 2022

10/10 Excellent

John

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
No AC, dont book during summer
No AC in any room, no fans available in the reception. Probably a good hotel in general but during a heat wave pick something else. Except for the super hot rooms everything was ok!
Stayed 6 nights in Jun 2022

6/10 Okay

Matias

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Location is good, staff very unfriendly, like robots, no laugh at all besides the ladies at the breakfast who are friendly and do their job well. Reception staff is very awkward.
Stayed 1 night in Jul 2022

10/10 Excellent

Hwangji, Ashburn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Metropol is one block away from the old town. Many shops are also within walking distance.
Stayed 4 nights in Jun 2022