Comfort bed but apparently clean.
Posted Jan 16, 2017
I had a room on 5 floor and as soon I checked-in, I noticed the toilette: it was not clean,look like not been cleaned at all,I went to open it and was still paper in it and dirty,the cover dirty as well with hairs too.
I went to reception and they changed me in another big room: it was much better and cleaner but even here I found plenty of hairs under the sheet and blanket.
I am really sorry but i have been very disagree with it after paying enough money for it!!!!
Breakfast was fine, I had a small meal almost nothing but well presented.
There were no kettle for coffee or tea,but the bed was very comfortable and warm room.
Comment from Hotel Management
Jan 20, 2017 by Jaanus L, Hotel Management
Thanks for taking the time to share your feedback. I’m extremely sorry to hear you faced issues
with the cleanliness of your rooms. We pride ourselves on our high standards when it
comes to this so it’s disappointing to hear we didn’t get it right this time.
I will share your issues with my Housekeeping team who will look into why we failed on this
occasion and take any necessary steps to prevent this from happening again. I assure you this
isn’t our usual standard and if we’re fortunate enough to have you stay with us again, you’ll see for
With kindest regards,
Guest Experience Manager