My 4th stay at this hotel
Posted May 7, 2016 on Hotels
I make trips to the area about once a quarter and this was my 4th stay at this hotel over the past year. One major improvement that I noticed this time is that WiFi speed is now acceptable. Previously, WiFi speed was painfully slow. One big disappointment, however, was that the hotel has eliminated MSNBC from their TV channel line up. Because of that, I am not likely to return to this hotel.
I stayed at suite 428 this time on the 4th floor of "the tower". The room was very clean and in overall good condition and the bed was comfortable. Bathtub didn't drain well and bathtub faucet valve appeared to be broken, as it was difficult to shut the water. If you stay in the tower, you will probably meet the house cleaning supervisor who is a lady in her 60s. On your check out date, if you are not out of your room by the check out time of 11:00am, she will knock on your door at 11:00:00 sharp, essentially demanding (in a polite way) that you leave.
Comment from Hotel Management
Jul 13, 2016 by Sharmain Moore, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.