Ratings based on 643 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
81% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Hoher Standard für den Preis!

Posted May 5, 2016
Schickes Hotel mit großen Zimmern, alles sehr gepflegt. Super Preis- Leistungsverhältnis. Wir erhielten noch einen Willkommensgruß. Super Lage um in der Sawgrass Mall zu shoppen. In ca. 12 min. von dort zu erreichen. Die Sawgrass Mall ist von der Angebotsvielfalt eine der besten in Florida. Von dem Hotel waren wir wirklich positiv überrascht!
Comment from Hotel Management
Jul 13, 2016 by BRITTANY, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,
3 out of 5
by A verified traveler from Aruba

Worn out rooms

Posted May 1, 2016
Pros: The location.
Cons: Room maintenance and cleaning
Location: Well located close to restaurants and shopping; 15 minutes' drive to the Sawgrass Mills Mall
The hotel seems worn out and 'tired', qualities we have not seen in other Comfort Suites before. The room showed dusty lamps and areas and to top it all, we saw a live cockroach next to the bed during the night. When we complained the next morning, the front desk clerk reacted very properly and sent over a supervisor that same morning. Within an hour someone came to spray the room professionally. We stayed there three nights and saw no more signs of roaches. There were several holes in the walls that may give an impression of negligent maintenance practices. Breakfast was nice and was well attended to by the personnel. The location of the hotel was very convenient also.
Comment from Hotel Management
Jul 14, 2016 by COM, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Theresa Cecilio-Pye General Manager
4 out of 5
by john

Posted Apr 29, 2016 on Hotels
Comment from Hotel Management
Jul 14, 2016 by Sharmain Moore, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Theresa Cecilio-Pye General Manager
4 out of 5
by teh-tzun from ontario

Posted Apr 28, 2016 on Hotels
Quite a distance from Miami or Fort Lauderdale Airports
3 out of 5
by lindsay

This traveler left a rating score only Posted Apr 26, 2016 on Hotels
5 out of 5
by A verified traveler from Davenport, Fl

Nice hotel in the middle of everything!!

Posted Apr 21, 2016
I wanted a hotel to stay at for my birthday that was close to the malls and the highways. Well I found it with this hotel!! It was so nice that it had a living room separate from your bedroom unlike most hotels that have everything in one room!! The staff were great!! They were all pleasant and so inviting!! I had arrived earlier from my cruise and they let me check in hours earlier and I overslept and they let me checkout later without charging extra for any of it!! I definitely recommend this hotel and will be using this hotel everytime needing to return down south!! I was bummed I didn't get to have their free breakfast which I overheard was good but I will next time!!
Comment from Hotel Management
Jul 14, 2016 by COMFORT, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Theresa Cecilio-Pye General Manager
2 out of 5
by A verified traveler

Nice rooms but no hot water

Posted Apr 20, 2016
Nice room but no hot water. Not a great neighborhood; late night drunk on our floor was obnoxious but no one would take care of it..
5 out of 5
by A verified traveler

Posted Apr 20, 2016 on Hotels
Comment from Hotel Management
Jul 14, 2016 by Sharmain Moore, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Theresa Cecilio-Pye General Manager
4 out of 5
by Kia

Posted Apr 19, 2016 on Hotels
Comment from Hotel Management
Jul 14, 2016 by Sharmain Moore, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Theresa Cecilio-Pye General Manager
4 out of 5
by Daniel

Posted Apr 18, 2016 on Hotels
Comment from Hotel Management
Jul 14, 2016 by Sharmain Moore, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Theresa Cecilio-Pye General Manager