Ratings based on 246 Verified Reviews

4.5 out of 5
92% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 19, 2017
Few staff for a lot of people. Long waits at restaurants...
Comment from Hotel Management
Sep 20, 2017 by Jason, Hotel Management
Thank you very much for staying with us! We will consider your comments to improve.
5 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Wonderful Hotel

Posted Sep 18, 2017
Pros: the pool and food
Location: nice location near Tamarindo
a very good hotel and excellent breakfast. The service from the staff was very good.
Comment from Hotel Management
Sep 20, 2017 by Jason, Hotel Management
Thank you very much for staying with us! We hope you comeback soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from annapolis,maryland

Posted Sep 18, 2017
Surprise my fiancé with a trip to Costa Rica for his 40th birthday because he always talked about how much he loves this place. With very little knowledge of Costa Rica, I picked a very bad resort that made our trip a little disappointing. However; our flight was canceled two times and extended our trip longer. We stayed in Tamarindo for a few days where the fiancé got to surf and our final stop is at JW Marriott. They also have a great surfing spot on its property not far away from their site, you can drive or it's a 15 min. walk on the beach. The resort is tucked far away from town, if you're looking for peace & quiet relaxation this is your place. From the beach/pool/lawn/spa/restaurant everything on this premise are well kept. From the moment of our arrival, the staff were extremely pleasant & welcoming....Customer service is on point here. Our oceanfront room was super clean and smelled good(no moldy smell). The restaurants always serving delicious food (the best we've had in Costa Rica) and I love their cocktails because it is made with fresh fruit ingredients. If you have the option to book a package that include breakfast, take it . It's totally worth it. We only stayed here for three days but it turned our disappointing trip into a blissful vacation. Wish we had more time here, will definitely return here in the future and highly recommend this beautiful resort. Thank you JW Marriott Guanacaste for making our trip to Costa Rica memorable.
Comment from Hotel Management
Sep 20, 2017 by Jason, Hotel Management
Thank you very much for staying with us! We hope you comeback soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

This Marriott has a real Spanish Hacienda feel

Posted Aug 25, 2017
Cons: Be aware of the double bed rooms. The double is more like a single. We weren't sure how to sleep 2 small children in a 'double' let only 2 adults.
The JW Guanacaste Marriott is a beautiful establishment. The buffet breakfast is incredible. The spa ha everything you need. The highlight for us was the pool - the largest in Central America. The kids could play volleyball in the water or on the sand. The bridges that link the different areas of the pool are beautiful. The staff are extremely friendly, respectful and speak English.
Comment from Hotel Management
Sep 7, 2017 by Jason, Hotel Management
Thank you very much for staying with us! We hope you comeback soon.
2 out of 5
by A verified traveler from Sebastian, Fl

Great facility unfriendly staff.

Posted Aug 23, 2017
Beautiful facility. Left a day early because of poor customer service and unhelpful staff. Very uncomfortable with lack of concern for guest. Not typical Marriott experience. Low point of great vacation. Had a great experience 3 other hotels. Very disappointing this Marriott.
Comment from Hotel Management
Sep 7, 2017 by Jason, Hotel Management
Thank you very much for staying with us! We will consider your comments to improve.
5 out of 5
Recommended
for Everyone
by A verified traveler from Berlin

Excellent Resort for luxury relaxing

Posted Aug 23, 2017
We had a fantastic time at the Marriott. We got a Luxury Room with Ocean Front, the beach access is a little bit stony but ok.We enjoyed the lovely food in all the great restaurants with Asian and European food. The Pool area is outstanding, even the Hotel was well booked, there were always poolbeds available. The hotel had ver friendly staff in all departments. The hotel is located about 20 minutes drive from Tamarindo with shops and restaurants.
Comment from Hotel Management
Sep 7, 2017 by Jason, Hotel Management
Thank you very much for staying with us! We hope you comeback soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Good

Posted Aug 23, 2017
In general was pretty good , food is very expensive
Comment from Hotel Management
Sep 7, 2017 by Jason, Hotel Management
Thank you very much for staying with us!
5 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Excelent place

Posted Aug 21, 2017
Pros: Everything
Cons: Menu prices
Location: Nice enviroment
Nice staff, excelent hotel, variety of foods and beverages. The beach is awesome
Comment from Hotel Management
Sep 7, 2017 by Jason, Hotel Management
Thank you very much for staying with us! We hope you comeback soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from san diego

Exceptional

Posted Aug 20, 2017
I had not spend a lot of time on this side of costa rica but i am glad i did it was a wonderful experience
Comment from Hotel Management
Sep 7, 2017 by Jason, Hotel Management
Thank you very much for staying with us! We hope you comeback soon.
5 out of 5
Recommended
for Families
by A verified traveler from philadelphia

Excellent marriott

Posted Aug 19, 2017
Pros: Location, people, cleanliness
Cons: Could use a few more breakfast & lunch options. Also availability of taxis scheduling transportation ahead of time bit inconvenient.
Location: Very close to plenty of activities.
Hotel was very nice and all members of staff were extremely nice and professional. Always asking if you needed or wanted more. Olger and lisbeth at the Nau restaurant were phenomenal tending to our every need. Thank you. Jose who worked the spa and fitness center also stood out always offering a cool towel just when it was needed. Thanks to everyone for a terrific week, looking forward to returning soon.
Comment from Hotel Management
Sep 7, 2017 by Jason, Hotel Management
Thank you very much for staying with us! We hope you comeback soon.