Ratings based on 234 Verified Reviews

4.5 out of 5
92% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Pampered Paradise

Posted Aug 8, 2017
Great relaxing end for my family & I. Ended our trip in Costa Rica at the JW. Top notch. A little out of the way. Not near anything. Need a car or a shuttle ride to Tamarindo, which is about 25 minutes away. If you want to go out to eat & have something different you need to plan ahead. Meals are a little expensive. $17 for a burger. Overall can't complain. I had a car to get away at times. Also had a game time. I took my family there & they said it was for kids only. Good if you want to drop off your kids. Not so good if you want to spend time with the family.
Comment from Hotel Management
Aug 14, 2017 by Jason, Hotel Management
Thank you very much for staying with us! We hope you comeback soon.
4 out of 5
by A verified traveler

Great property and views

Posted Aug 7, 2017
I loved the hotel, but there's nothing to do there. They play spa music by the pool, which is relaxing but a little too tranquil. This was my vacation after all. In the evening, I would have appreciated some activities. Someone told me the Westin at least had Karaoke, which sounded very appealing. In short, there's no place to socialize, mix with others, or let your hair down. That's just too boring for me.
Comment from Hotel Management
Aug 14, 2017 by Jason, Hotel Management
Thank you very much for staying with us! We will consider your comments to improve.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Beautiful beach-side hotel & amazing views

Posted Aug 6, 2017
This hotel is located within the beautiful Hacienda Pinilla. It has a large pool, which my 1-year old enjoyed tremendously. It's by the beach, which can be a little rocky in areas, but still enjoyable. The food is good-- particularly the steakhouse. The staff is by far the best part: they are so friendly, welcoming, accommodating, and definitely want to ensure you have the best stay possible. This was our second trip to this Marriott, but our first vacation with our toddler. Everyone was so nice, they knew our little guy by name and greeted him whenever they saw him. Because it's rather far from places to visit, there is quite a bit of driving time included in any tours-- but the amazing views and the area itself is definitely worth it.
Comment from Hotel Management
Aug 14, 2017 by Jason, Hotel Management
Thank you very much for staying with us! We hope you comeback soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Fabulous resort!!

Posted Aug 5, 2017
Beautiful resort!!! They upgraded us to a suite with a plunge pool!! Food was excellent at all the restaurants. They decorated our room for my birthday!!!! Fabulous place!!!
Comment from Hotel Management
Aug 14, 2017 by Jason, Hotel Management
Thank you very much for staying with us! We hope you comeback soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful beach

Posted Jul 26, 2017
Food quality is the only area to improve since it was very limited and there was long waiting times
Comment from Hotel Management
Jul 26, 2017 by Jason, Hotel Management
Thank you very much for staying with us! We will consider your comments to improve.
5 out of 5
Recommended
for Everyone
by A verified traveler from avalois

Excellent staff, reception was great

Posted Jul 21, 2017
Valet parking staff was great..very nice people and all staff from pool area were nice..i really enjoy the facility of the hotel very well kept also was treated great the whole time I was there will defenelly be back to this place.
Comment from Hotel Management
Jul 26, 2017 by Jason, Hotel Management
Thank you very much for staying with us! We hope to have you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Beautiful Resort

Posted Jul 18, 2017
Beautiful resort with several food options. Please make reservations for the steak house. Diego prepares an excellent steak and Miguel and his team provide excellent service. The wait staff over the entire resort is excellent. The food can be expensive but its vacation and on a beautiful resort so it is expected. The spa was excellent as well please ask for Jessica she provided a wonderful Swedish Massage.
Comment from Hotel Management
Jul 26, 2017 by Jason, Hotel Management
Thank you very much for staying with us! We hope you come back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from CR

Nice hotel and great staff

Posted Jul 16, 2017
It was a nice stay, very relaxing, recommended for families. Prices at the restaurants are high, but you can go to Tamarindo if you do not want to expend much. The room was excellent and the pool is really nice.
Comment from Hotel Management
Jul 26, 2017 by Jason, Hotel Management
Thank you very much for staying with us! We hope you come back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel on the beach

Posted Jul 16, 2017
We had a great stay here. I have two big recommendations for the hotel: 1) please make coffee available to guests in the morning! We didn't want to wake our kids in the morning but wanted some coffeee. Even though breakfast was included with our price, we had to pay $4.50 EACH for a small coffee from the restaurant. It was really annoying and we spoke with several other people who had to pay for a small cup of coffee every morning. 2) Having to check towels in and out was really inconvenient. It was like a scene from Seinfeld with the Soup Nazi episode. Very annoying and inhospitable to have to carry towels back to be checked in and out.
Comment from Hotel Management
Jul 26, 2017 by Jason, Hotel Management
Thank you very much for staying with us! We will consider your comments to improve.
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved our stay!

Posted Jul 7, 2017
The staff was so accommodating! We loved our time time at the pool relaxing. My boys took surfing lessons and loved their time in the ocean. Two thumbs up!!!!
Comment from Hotel Management
Jul 26, 2017 by Jason, Hotel Management
Thank you very much for staying with us! We hope you come back soon.