Ratings based on 21 Verified Reviews

4.3 out of 5
71% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Jul 16, 2017
Cons: Horrible wifi, outrageous bar prices. Carlos the manager lied to us several times.
Great activities. Great guides. Room was not cleaned everyday (I believe they just forgot).
5 out of 5
Recommended
for Everyone
by A verified traveler

Once in a lifetime experience

Posted Jul 11, 2017 on Orbitz
Would go there again in a minute. The guides, staff, itinerary was amazing. Just remember you are in the middle of nowhere so internet can be spotty, electricity is on during certain hours but worth it
Comment from Hotel Management
Jul 15, 2017 by Monica Montes, Hotel Management
Thanks a lot for your comment, we are very happy that you had a great time at Refugio!
5 out of 5
by Stuart

Unforgettable!

Posted May 22, 2017 on Hotels
Amazing stay, Refugio Amazonas is a beautiful lodge - you're guaranteed to have a wonderful time! The rooms are spacious and well presented, comfortable and airy as they are open to the rainforest. The lodge is very well run from collection at the airport to the time you leave - the manager Carlos has it running like clockwork. The guides are absolutely fantastic too, and each group will have someone dedicated to them for the duration of their stay - my wife and I had Boris who was brilliant and he made our stay an unforgettable experience.
Comment from Hotel Management
Jul 15, 2017
Thanks a lot Stuart! We are very pleased that you enjoy your time with us!
2 out of 5
by A verified traveler from New York

Overpriced for what it is, no privacy!!

Posted Mar 20, 2017
Pros: The guide was great, very knowledgeable. Farm visit was entertaining. Wildlife very sparse compared to Iquitos.
Cons: Price point inappropriate for the experience we had. Ether up your game, or start charging appropriately.
We stayed in much better remote jungle lodge in Iquitos for the same price. Food bland and not enough, cafeteria style with 2 options, ran out every night because staff + scientists eat it too -- 5 minutes after guests get theirs -- DONT BE LATE and get everything at once!! ran out nightly. Rooms have no privacy, 10 rooms under one roof with dividing walls that don't reach ceiling. You hear your neighbors whispering and every drop in the toilet -- not exactly the sounds of nature we were expecting. No ceiling fans in common areas, so food has flies and bees all over it during the mornings and day. Boardwalks slippery when wet, easy to split your head open when walking barefoot -- they don't allow boots in the common areas or boardwalks, I suppose too lazy to clean. Long walk (10-20 minutes) with A LOT of steps when you arrive by boat through the jungle, which is OK, except no one helped us with bags upon arrival or greeted us, we had to walk all the way to the lodge. Staff's kid taking up space in the common areas every single day and night, watching videos -- unprofessional. Bottled toiletries not eco-friendly. Toilets had bullet ants crawling all over at night. These guys have a very painful sting, made going to the bathroom at night an adventure. We didn't feel the place was catering to guests as much as it was catering to the staff and researchers. Would not recommend to friends and family, and would not spend more than $200 for the experience.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 4, 2016 on Hotels
5 out of 5
by A verified traveler

refugio Amazonas

Posted Jun 4, 2016 on Hotels
For a jungle resort this is done up nicely. The atmosphere was awesome and we got a good jungle feel. We were pleasantly surprised that were not as many mosquitos as we had anticipated but we also wore good bug dope. Staff were all friendly and accommodating and the activities suited the surroundings. This is the jungle.
Comment from Hotel Management
Jul 13, 2016 by Rocio Guzman, Hotel Management
Dear Guest, Thanks for reviewing Refugio Amazonas. We are happy you enjoyed your stay in the Amazon Rainforest and our facilities. We are sure, your experience will be well appreciate for future visitors. All the best, Refugio Amazonas Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing guides, unforgettable experience!

Posted Sep 18, 2015
Pros: Very unique experience, clean, safe, and unlike any other trip. There were many activities, so the stay was very active - you won't be bored.
Location: Didn't do much in Puerto Maldonado - hopped off the plane to a bus/boat/lodge that was completely guided. That was a relief!
The Refugio Amazonas is truly unforgettable. The experience of living in the jungle, and being in the presence of natural beauty, and learning so much about the rainforest environment from the knowledgeable guides is very unique and enriching. Be prepared for true wilderness - heat, rain, bugs, critters, mud - and enjoy it.
Comment from Hotel Management
Oct 13, 2015 by Rocio Guzman - Rainforest Expeditions, Hotel Management
Dear Guest, thanks so much for taking your time to write your comments. We are very happy you enjoyed your experience and got such a great memories! All the very best!
4 out of 5
Recommended
for Everyone
by A verified traveler from Vernon, BC

Looking for an adventure?

Posted Jun 20, 2015
If you are wanting privacy this isn't the place! But Wow what an amazing experience! It's pretty much like sleeping under the stars! The whole experience from the daily treks, to the food, to the sleeping conditions was truly a great way to experience the jungle for the first time.
Comment from Hotel Management
Oct 13, 2015 by Rocio Guzman - Rainforest Expeditions, Hotel Management
Dear Cliff, thanks fo much for taking part of your time to write your comments. We are very hppy you had a great experience in the Amazon. Hope you will have more time to visit us again. All the very best!
5 out of 5
by Kory from los Angeles

rainforest adventure!

Posted Mar 29, 2015 on Hotels
Very cool hotel and great experience. Only critique is that we only had the option of leaving on the 7am boat even though we didn't need to be back to Puerto Maldonado till 8pm. It would have been nice to have a few extra hours in the hotel that morning. They kept us so busy we didn't have anytime to enjoy the hotel. There were some pretty nice looking hammocks that got no use. Really fun adventure otherwise!
Comment from Hotel Management
Aug 1, 2015 by Rocio Guzman, Hotel Management
Dear Kory, many tahnks for your comments. We are very glad you had such a great experience. Thanks for your comments about departing boats, we will work on that. Once again, many thanks, we hope to have you again, next time
5 out of 5
by Kelly from Dallas, TX

Welcome to the Jungle!

Posted Mar 19, 2015 on Hotels
Our family of six had a fantastic visit to Refugio Amazonas. Set in the heart of the rain forest, the location is a great place for those wanting to get up close to nature. The lodge combines an authentic experience - rooms open directly to the jungle and you sleep under mosquito nets - with luxury. Our meals were a great introduction to Peruvian cuisine from throughout the country. The staff could not have been better. From the meal service, to the bar, the hotel staff were exception. However, the highlight was our guide Cesar. Courteous, professional, and passionate, he couldn't have been a better ambassador for the hotel and the beautiful country of Peru. His ability to find birds and animals in the rain forest (not always an easy task) was truly amazing. We cannot recommend the Refugio highly enough, and we look forward to our next visit (where we will hopefully again have monkeys directly outside the lodge eating nuts!).
Comment from Hotel Management
Aug 1, 2015 by Rocio Guzman, Hotel Management
Dear Kelly, we are so happy you and your family had such a great Amazon Experience, it is what we look for all our guest. Many thanks to take a time to writte us these, will make us work harder to give all our guest same experience than your. All the very best!