Overpriced, but pretty. Staff unimpressive
Posted Jan 27, 2016
The location of the hotel was hard to get to, construction on property, and inadequate parking space. Staff was unimpressive compared to the other 6 resorts we visited over the course of our trip. Tour they set up for a day trip to Tortuga Island (my most anticipated adventure) was not booked when we arrived at the check-in, after we drove 45 minutes to Montezuma. They had no reservations, and we're fully booked, so we were unable to see the island or snorkel in Costa Rica. Hotel staff was slightly apologetic, but did not offer to do anything to make up fot the inconvenience or accept responsibility for the mixup. We were really disappointed . Next day after requesting help with our luggage at 8:30 in order to be on time to our ferry transfer the morning of checkout, we had to go to the main office ourselves bc nobody showed up. This wouldn't have been a big deal, except that there were 75 steps up a steep incline from our villa to the parking lot. Room clean, doors were a pain to get open and closed. Nice pool, overall the rooms need some renovation. For $600+ per night, we felt ripped off. Lesson learned. Far from ocean front and barely ocean view, as advertised.