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“Loved it!!!”

“The room was clean, but I didn't know about the was cleaned every day or the towels changed and when we called down stairs they explained that if we wanted the room cleaned every morning we had to pay extra for the cleaning and extra for the towels. I think that is something that should be explained at check it.”

“ocean view. Maintenance not responsive.”

“Great beach, restaurants, very secure. Staff seemed unsure about some things, however, especially at the reception desk; it takes a while to make yourself understood - you would expect a tourist place like this would have better trained staff. Language was a barrier, but we had some Spanish to help us get by. Building looks like it’s going to need renovations soon. ”

“Subject: Reservation Cancellation and Refund RequestDear Puerto Plata Lifestyle I am writing to inform you that we will not be able to attend the hotel under the current conditions provided. Despite multiple attempts via phone and email to cancel due to misleading advertising and unclear refund policies, we have not received any response.We kindly request a full refund of the amount paid for the reservation, as well as reimbursement for any incurred expenses. Furthermore, please be advised that……