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Reviews of Country Inn & Suites by Radisson, Tampa/Brandon, FL

2.5 out of 5
Country Inn & Suites by Radisson, Tampa/Brandon, FL
915 S Falkenburg Road, Tampa, FL

Reviews

7.4

Good

Rating 10 - Excellent. 356 out of 1001 reviews" "
Rating 8 - Good. 285 out of 1001 reviews" "
Rating 6 - Okay. 142 out of 1001 reviews" "
Rating 4 - Poor. 113 out of 1001 reviews" "
Rating 2 - Terrible. 105 out of 1001 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Apr 2024
Response from Jodi on Apr 17, 2024
Norma,Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Bill

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Jodi on Apr 9, 2024
Bill,Thank for your review, glad you enjoyed your stay.

8/10 Good

Fred

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The room smelled moldy/musky. My wife was planning on working in the room but had to work in the lobby. There was a beeping noise coming from the tv all day and night. Housekeeping left the bathroom trash on the sink next to our items. Very unsanitary. The room had peeling paint and the ceiling was half painted.
Stayed 2 nights in Apr 2024
Response from Jodi on Apr 7, 2024
Fred,We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service
Good location
Stayed 3 nights in Mar 2024
Response from Jodi on Mar 27, 2024
Jeffrey,Thanks for staying with us. We appreciate your feedback.

4/10 Poor

Maegan

Traveled with family
When we arrived, after we had paid in full with Expedia, we were told we had to pay a hotel fee of $8 plus tax to get our keys to the room, because Expedia did not charge us for the hotel fee. This was not written anywhere or posted anywhere that we could find, so we called Expedia who said we were only supposed to have the $100 hold for incedentals, which we never use. They called the front desk and then advised us to get a receipt showing the charge. We asked for a receipt which they could not give it to us until the morning, according to the front desk. They also said “Expedia knows we charge the fee”. Apparently, they did this to every customer who booked with a third party. In the morning, they told us we would have to get the receipt from Expedia. When no wouldn’t be take for an answer, we were given a receipt with $4 of the money refunded. It blows my mind that they can just charge more money, just because with no explanation after you are already locked in. This seems like a shady scam. If it’s not, this should be placed on a website as an expectation when you are booking through a third party.
Stayed 1 night in Mar 2024
Response from Jodi on Mar 18, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. We have been charging a 4.00 fee since October.2023. Expedia is aware of the fee when they don't collect for it the guest is responsible.Sorry for any confusion this may have caused. Thanks for letting us know.

8/10 Good

Denise

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Jodi on Mar 4, 2024
Denise,I'm glad to hear you enjoyed our hotel. Hope to see you back soon.

2/10 Terrible

Antonio

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Jodi on Mar 4, 2024
Antonio,We're sorry you were unhappy with your room. Our policy is to address issues as they arise, I'm sorry this was not done in your case. Will work hard to fix the issue experienced. Thanks for letting us know.

8/10 Good

Janice

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
In my opinion, the snacks sold at front desk are extremely high, example bottle water $6.00 per bottle.
Stayed 2 nights in Feb 2024
Response from Jodi on Feb 27, 2024
Janice,Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Jose

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Jodi on Feb 28, 2024
Jose,We’re sorry to hear that your stay with us was not up to our superior standards. If you could give us a few details on your low score it would help us alleviate the issues you experience and make sure future guest stay is a pleasant one.

8/10 Good

MONIKA, chicago

Liked: Staff & service
Stayed 4 nights in Feb 2024
Response from Jodi on Feb 27, 2024
Monika,Thank you for staying with us and I am happy to hear you enjoyed your stay.

8/10 Good

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jodi on Feb 27, 2024
Edwin,I'm glad to hear you enjoyed our hotel. Hope to see you back soon.

6/10 Okay

Abigail, Orlando

Traveled with family and small children
Liked: Staff & service
The staff was very friendly but the place hasn’t been well maintained. It was clean enough and safe enough. Our biggest issue is that the toilet wasn’t flushing when we arrived, and they had no one on site to fix it and no way of moving us. They did send someone out to fix it and they were courteous, but they work our toddler up because they came out so late. I was happy with how the staff handled it but it was a major inconvenience to not have access to a toilet for a while.
Stayed 1 night in Feb 2024
Response from Jodi on Feb 26, 2024
Abigail,We're sorry you were unhappy with your room. Our policy is to address issues as they arise, I'm sorry this was not done in your case. Will work hard to fix the issue experienced. Thanks for letting us know.

2/10 Terrible

Celandine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jodi on Feb 21, 2024
We’re sorry to hear that your stay with us was not up to our superior standards. If you could give us a few details on your low score it would help us alleviate the issues you experience and make sure future guest stay is a pleasant one.

10/10 Excellent

Jerry K

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at this property every year. This year seemed to be better maintained.
Stayed 7 nights in Feb 2024
Response from Jodi on Feb 18, 2024
Jerry,Thanks for staying with us. We appreciate your feedback!

6/10 Okay

James

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Room furniture was old and outdated, pillows were small and electrical outlets were coming out of the walls.
Stayed 1 night in Feb 2024
Response from Jodi on Feb 18, 2024
James, We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

4/10 Poor

Jeffrey

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Drain in bathroom clogged, low water pressure on the shower.
Stayed 1 night in Feb 2024
Response from Jodi on Feb 17, 2024
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good to stay when you are tired and cant drive far to get home.
Stayed 1 night in Feb 2024
Response from Jodi on Feb 12, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Jason

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Jodi on Feb 12, 2024
Thanks for staying with us and completing our survey.

6/10 Okay

SERGIO

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jodi on Feb 5, 2024
Thank you for staying with us and I am happy to hear you enjoyed your stay.

4/10 Poor

Richard

Traveled with family and small children
We arrived for breakfast at 9am. Ran out of pancake mix and all hot food. Restocking took 25 minutes
Stayed 1 night in Feb 2024
Response from Jodi on Feb 5, 2024
We're sorry you were unhappy with your room. Our policy is to address issues as they arise, I'm sorry this was not done in your case. Will work hard to fix the issue experienced. Thanks for letting us know.

2/10 Terrible

Randol

Business traveler
A little scary because or the people in and outside the door.
Stayed 1 night in Jan 2024
Response from Jodi on Feb 2, 2024
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We ordinary Breakfast mediocre
Stayed 1 night in Jan 2024
Response from Jodi on Jan 30, 2024
Thanks for staying with us. We appreciate your feedback.

8/10 Good

Shakira

Traveled with family
Liked: Cleanliness, staff & service
The front desk staff was very friendly and helpful. They were very accommodating. My room had a bit of a musty smell and it looked like there may have been mold on the ceiling that was painted over but overall the hotel was very clean and the staff very friendly. The breakfast was lacking but fresh.
Stayed 2 nights in Jan 2024
Response from Jodi on Jan 29, 2024
Shakira,Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean. The staff was inviting.
Stayed 2 nights in Jan 2024
Response from Jodi on Jan 29, 2024
Thank you for staying with us and I am happy to hear you enjoyed your stay.

4/10 Poor

Glenn

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Everything at this property is broken.Tho entry door didn’t work, my room door never worked the mini fridge didn’t work. Reported to the front desk and while some of the items were corrected others never were. Also none of the treadmills or the stationary bike in the fitness center worked.
Stayed 7 nights in Jan 2024
Response from Jodi on Jan 29, 2024
Glenn,We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Michael

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They added a $8 charge without explanation. Property is older and average at best.
Stayed 2 nights in Jan 2024
Response from Jodi on Jan 25, 2024
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Harsh

Stayed 1 night in Jan 2024
Response from Jodi on Jan 17, 2024
Thank you for taking the time to write about your experience. We are delighted to read that you enjoyed our hospitality. Hope to see you again in the future.

4/10 Poor

Lisa

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We found many hairs on our bed upon check in, indicating the sheets may not have been changed. Mold along the top of the tub. Front desk staff very friendly and accomodating but cleaning staff, when stopped in the hall to ask a question, just stared at us with no clue when we asked a simple question ('where are the stairs?').... maybe didn't speak English??
Stayed 2 nights in Jan 2024
Response from Jodi on Jan 16, 2024
Lisa,We are very sorry our service wasn't up to our typical standards and I apologize for the negative impression we gave you. We will use your comments as a training opportunity for our housekeeping team. Thank you for taking the time to fill us in on your stay.

10/10 Excellent

Tysha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jodi on Jan 16, 2024
Tysha,I'm glad to hear you enjoyed our hotel. Hope to see you back soon.

6/10 Okay

Kris

Stayed 4 nights in Jan 2024
Response from Jodi on Jan 17, 2024
We’re sorry to hear that your stay with us wasn't up to standards. If you could give us a few details on your low score it would help us alleviate the issues you experience and make sure future guest stay is a pleasant one.

4/10 Poor

Joni

Disliked: Cleanliness, property conditions & facilities
Very old needs remodeling big time. Had a mildew smell. Felt dirty.
Stayed 1 night in Jan 2024
Response from Jodi on Jan 15, 2024
Joni,We do apologies for your unhappiness with your stay with us. We are working hard to resolve the issues you experienced. Thank you for your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Trip
Stayed 1 night in Jan 2024
Response from Jodi on Jan 15, 2024
I'm glad to hear you enjoyed our hotel. Hope to see you back soon.

10/10 Excellent

James

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Jodi on Jan 15, 2024
James,Thanks for staying with us. We appreciate your feedback!

8/10 Good

Sheldon

Traveled with family and small children
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Jodi on Jan 13, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Malbia, Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jodi on Jan 8, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Corey

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jodi on Jan 8, 2024
We’re sorry to hear that your stay with us was not up to our superior standards. If you could give us a few details on your low score it would help us alleviate the issues you experience and make sure future guest stay is a pleasant one.

10/10 Excellent

Rasheem, Orlando

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jodi on Jan 5, 2024
Rasheem,I'm glad to hear you enjoyed our hotel. Hope to see you back soon.

8/10 Good

Calvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jodi on Jan 3, 2024
Calvin,Thank you for staying with us and I am happy to hear you enjoyed your stay.

8/10 Good

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jodi on Dec 28, 2023
I'm glad to hear you enjoyed our hotel. Hope to see you back soon.

8/10 Good

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great meet all standards.
Overall Country Suites & Inn was a good stay. I will recommend it to others.
Stayed 4 nights in Dec 2023
Response from Jodi on Dec 14, 2023
I'm glad to hear you enjoyed our hotel. Hope to see you back soon.

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Inn NO Confort
First thing was the deposit amount of $25 that is listed is NOT correct they actual hold $100. They refused to give back depost and when asked to speak to Manger was placed on hold only for the person answering not being the Manger but someone else passing a other message and didn't resolve anything.
Stayed 1 night in Dec 2023
Response from Jodi on Dec 13, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Laura

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Jodi on Dec 11, 2023
We’re sorry to hear that your stay with us was not up to our superior standards. If you could give us a few details on your low score it would help us alleviate the issues you experience and make sure future guest stay is a pleasant one.

8/10 Good

Letravia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Jodi on Dec 9, 2023
Letravia,I'm glad to hear you enjoyed our hotel. Hope to see you back soon.

4/10 Poor

Angela

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Nov 2023
Response from Jodi on Dec 28, 2023
We’re sorry to hear that your stay with us was not up to our superior standards. If you could give us a few details on your low score it would help us alleviate the issues you experience and make sure future guest stay is a pleasant one.

10/10 Excellent

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Friendly staff. Clean. Fresh baked cookies at the front desk
Stayed 1 night in Nov 2023
Response from Jodi on Nov 11, 2023
I'm glad to hear you enjoyed our hotel. Hope to see you back soon.

10/10 Excellent

Taurus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jodi on Nov 8, 2023
Taurus,Thank you for staying with us and I am happy to hear you enjoyed your stay.

4/10 Poor

Claudia

Traveled with group
Disliked: Property conditions & facilities, room comfort
The hotel room was okay but the furnishing were bare. No chair to sit in and tge lighting was terrible. The bathroom needed some touch up painting
Stayed 2 nights in Nov 2023
Response from Jodi on Nov 6, 2023
Claudia, We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Malika

Stayed 1 night in Nov 2023
Response from Jodi on Nov 6, 2023
Malika,Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Kathryn

Disliked: Cleanliness, staff & service
Negative stars
To start the check-in was terrible. We paid for a king room with a jacuzzi, they gave us a double with a shower. When we went and showed them our receipt they said they were out of King rooms. Then she found one that was "an upgrade" but basically she upgraded us to the room we paid for. The toilet only occasionally worked. The jacuzzi tub didn't. The TV didn't work. The bar soap was like clay and the beds were uncomfortable. There basically wasn't anything good about this hotel.
Stayed 1 night in Nov 2023
Response from Jodi on Nov 6, 2023
Kathryn,We're sorry you were unhappy. We have deleted all whirlpools from our system in August. I'm sorry it still appears on Expedia. We'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Sharon

Don’t stay there bad
Hi my stay was horrible from the front desk clerk to the manager. How about they clean the carpet while I was still check in the room. They have unlisted incidental fee a 100 dollar that started the day before I arrived I was not notified before my arrival. Also the beds in the first room I was checkin to was looking like the spring of the mattress was poking out. The next room the bed was the same. I kept getting notes from management under my door everyday.
Stayed 3 nights in Oct 2023
Response from Jodi on Oct 25, 2023
Sharon,We're sorry you were unhappy with your room. Our policy is to address issues as they arise, I'm sorry this was not done in your case. Will work hard to fix the issue experienced. Thanks for letting us know.