Ratings based on 891 Verified Reviews

4.2 out of 5
86% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Lafayette, IN

Staff is great, facility not so much

Posted Jul 17, 2017
The staff was super friendly! The room had a strong chemical smell. It was very clean and I believe new furniture was the culprit. We have a family of 5 and could only get 4 towels at a time. We were on the 5th floor and the nearest working ice machine was on the 3rd. Half the machines in the work out facility did not work. They are doing a remodel so maybe once that is complete and the rooms air out it would be a nicer stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Broadview Heights , Ohio

nice hotel

Posted Jul 10, 2017
Great place to stay.. We were very close to Food and shoping.And we like the Bass pro shop and Indoor skydiving were about 1minute away. Pillows are a little to soft.other than that we would stay here again
Comment from Hotel Management
Jul 11, 2017 by Elizabeth, Hotel Management
Thank you f for taking the time to write about your experience. We are delighted to read that you enjoyed your stay and had a chance to enjoy some of our nearby attractions. Our front desk staff will be more than happy to assist you with more information upon your next stay and we look forward to seeing you again!
3 out of 5
by A verified traveler from SLC

Review from someone who stayed the week

Posted Jul 1, 2017
First of all, I want to note that I'm not super picky and when I got into my room and found it was bed bug free, all was well in my brain. I know that many would have issues with this hotel and for that reason, I will write an honest review. Pros: - Daytime front desk. Jodi is great. She was super accommodating and got me into my room well before check in time - Staff seems nice, including cleaning crew - Water shower pressure. Awesome! - No bedbugs in my room - Decent towels Cons: - This hotel has a lot of issues. The wall units don't do a sufficient job of cooling the room down fast enough - The shower itself was icky. I showered with my shoes on. They also caulked over the old caulk...and mold. Pictures included. - I had to flush the toilet at least twice...every time - There are lots of unfinished cosmetic issues in this hotel, like the elevator tile made of electrical tape and missing carpet trim in my room (both pictured) - Tiny uncomfortable pillows - In-room phone didn't work - Iron didn't work - Night staff (male) horrendous - They put loads of food delivery ads under your door EVERY day - And finally, the most comical part of this whole hotel, the mini fridge did not work unless MY LIGHT WAS ON! I had to sleep with my light on to keep my food cold. Remember, I stayed the week and was fine. I survived. But this wouldn't work for many people, and that's totally okay.
Comment from Hotel Management
Jul 4, 2017 by Elizabeth, Hotel Management
Thank you for taking the time to share your review. We apologize for any dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We are currently remodeling our location and many of the areas you mentioned will be updated along with new carpeting and furniture. We thank you for your compliments of our staff as well. We hope the next time you are in the area, you will check out our new "home away from home".
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to shopping and restaurants

Posted Jun 29, 2017
Very friendly staff. It looks like they are in the middle of renovating the rooms because you can see where the curtain rod hardware was removed from the window since they have not painted it yet. There were hooks in the walls but no pictures. The room was clean, overall I enjoyed my stay.
Comment from Hotel Management
Jun 29, 2017 by Elizabeth, Hotel Management
Thank you for sharing your review of our location. We are indeed in the middle of a remodel and soon the hotel will have a fresh, new look. We hope you will take the opportunity to stay with us again to see the updates!
4 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Country Inn and Suites Tampa / Brandon

Posted Jun 28, 2017
Pros: Location was perfect.
Cons: AC...while it was cold it felt very damp in the room.
Location: Plenty of dining nearby and the mall is down the road.
We stayed the weekend and the staff was pleasant and check in / check out were smooth and easy.
Comment from Hotel Management
Jun 29, 2017 by Elizabeth, Hotel Management
Thank you for taking the time to write about your experience. We are delighted to read that you enjoyed your time with us and we apologize for any inconvenience. We look forward to your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from tampa

Posted Jun 25, 2017
Beautiful hotel...professional staff, everything was great except the pillow cases were not changed there was long hair strings all over them...also towels were dusty and not changed.
Comment from Hotel Management
Jun 26, 2017 by Elizabeth, Hotel Management
Thank you for taking the time to share your feedback. We have addressed your concerns with the appropriate department and they will be more diligent. We also appreciate your compliments about our location and our staff. We hope to see you again when your travels bring you back to the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from CM Charlotte

Clean hotel, good location.

Posted Jun 24, 2017
Enjoyed our stay and would book a room here again.
Comment from Hotel Management
Jun 26, 2017 by Elizabeth, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your time with us. We look forward to your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

my second visit

Posted Jun 5, 2017
Cons: the pool is so tiny.
Location: there's a mall about 5 mins away so shopping is close. it's about 45 mins from the beaches in clearwater/st. pete. ybor city is about 15 mins away.
this is my second time staying at this hotel. before i booked directly through their site and the treatment i got was phenomenal. this time, it was nice (not as great as before). but the room was clean and relatively quiet. you can hear the housekeepers in the morning so if you're not a morning person, be prepared. i still didn't make it down in time for breakfast. they should probably extend it to 10am (it ends at 9). the pool is small and i didn't see anyone in it at all.
Comment from Hotel Management
Jun 7, 2017 by Elizabeth, Hotel Management
Thank you for taking the time to share your review. We hope that you will continue to stay with our location. Should you have any concerns during or after your stay, please reach out to any of our employees directly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location.

Posted May 24, 2017
Refrigerator died, they replaced it but it should not have happened. My brothers room had a problem, toilet was not bolted down adequately and fell over with him aboard....not a good thing. Luckily he wasn't hurt bad. Otherwise the hotel was fine.
Comment from Hotel Management
May 26, 2017 by Elizabeth, Hotel Management
Thank you for taking the time to share your feedback. We apologize for any inconvenience of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations as we will be completing our remodeling by midsummer. Should you have any concerns during or after your stay, please reach out to any of our employees directly.
5 out of 5
by Karina

This traveler left a rating score only Posted May 15, 2017 on Hotels