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Reviews of Courtyard by Marriott Tampa Brandon

3 out of 5
Courtyard by Marriott Tampa Brandon
10152 Palm River Rd, Tampa, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 309 out of 591 reviews" "
Rating 8 - Good. 154 out of 591 reviews" "
Rating 6 - Okay. 61 out of 591 reviews" "
Rating 4 - Poor. 34 out of 591 reviews" "
Rating 2 - Terrible. 33 out of 591 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful!
Stayed 1 night in Mar 2024
Response from Mag on Apr 17, 2024
Thanks for taking the time to rate your stay with us.Regards

10/10 Excellent

Noel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Typical nice but not over the top hotel worked for a in between drive and was really nice staff was super helpful. Bedding was super comfy and clean. I even had a allergy issue with the scent of the complimentary soaps in the shower and they were nice enough to drop off unscented
Stayed 1 night in Feb 2024
Response from Mag Montero on Mar 26, 2024
Thanks for taking the time to rate your stay with us!Regards

10/10 Excellent

Alicia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Easy check in and nice staff.
Stayed 1 night in Mar 2024
Response from Nina on Mar 20, 2024
Thank you for taking the time to leave such positive feedback from your recent visit with us at the Courtyard Tampa Brandon, I'm glad to hear you enjoyed your stay!

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean & stylish I felt very at home, instead of being skiddish to touch anything!
Stayed 1 night in Feb 2024
Response from Nina on Mar 20, 2024
Thank you for taking the time to leave such positive feedback from your recent visit with us at the Courtyard Tampa Brandon, I'm glad to hear you enjoyed your stay!

6/10 Okay

Jose

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
The stay was good just did not have the room ready by 3 the one I ordered so I had to get another room. The women who was at the bar was hiding so we couldn't see her and she had no idea what she was doing. We asked about the mimosa flight that was advertised she look confused.
Stayed 1 night in Feb 2024
Response from Magdiel Montero on Feb 20, 2024
Thank you for taking the time to rate your stay with us. We look forward to serving you again.Regards

10/10 Excellent

SHERRI, Clewiston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Jan 2024
Response from Magdiel Montero on Feb 17, 2024
Thank you for taking the time to rate your stay with us. We look forward to seeing you again.Regards

10/10 Excellent

Thierry

Stayed 2 nights in Dec 2023
Response from Magdiel Montero on Feb 17, 2024
Thank you for taking the time to rate your stay with us. We look forward to seeing you again. Regards

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful and very kind. The room was clean, although one of the beds had lumps, and was very uncomfortable. However, the other bed was comfortable, but that meant that two people did not sleep well. The pool was also a strange color. The water did not appear to be clear.
Stayed 1 night in Dec 2023
Response from Jose on Jan 14, 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Stayed 2 nights in Dec 2023
Response from Jose on Jan 2, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jose on Jan 2, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Tatiana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jose on Jan 2, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Rene

Stayed 1 night in Nov 2023
Response from Jose on Jan 2, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stay with husband room was in his name
Stayed 4 nights in Nov 2023
Response from Jose on Nov 30, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Jose on Nov 30, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very easy to stay at when going to a concert at the fairgrounds
Stayed 1 night in Nov 2023
Response from Jose on Nov 9, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

2/10 Terrible

Elise

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jose on Oct 16, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered.

2/10 Terrible

Daniel

Stayed 1 night in Aug 2023
Response from Jose on Sep 24, 2023
Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.

10/10 Excellent

Lester

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall
Easy parking, courteous, staff, clean room with ice, cold air. I would recommend it to anyone!
Stayed 1 night in Aug 2023
Response from Joe on Sep 3, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Joe on Sep 3, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Royce

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jose on Jul 30, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jose GuerreroDual Operations Supervisor

10/10 Excellent

Kimerly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a surprisingly pleasant experience at this Marriot. I was not familiar with it. Although the outside of the hotel was older, the interior and the room was updated, clean, and smelled fresh.
Stayed 1 night in Jul 2023
Response from Jose on Jul 30, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jose GuerreroDual Operations Supervisor

10/10 Excellent

Gregory

Liked: Staff & service, property conditions & facilities
Great location and a short distance from plenty of family activities..... Plus the staff is great
Stayed 2 nights in Jul 2023
Response from Mag Montero on Jul 20, 2023
Thank you for taking the time to rate you experience at the Courtyard Tampa Brandon. Looking forward to having you back, next time you visit Tampa.

8/10 Good

Melissa

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
My client spoke to the front desk and let them know everything was great except the cockroaches he saw on his last night, so he was pretty disturbed about that but everything else he really liked.
Stayed 3 nights in Jul 2023
Response from Mag Montero on Jul 20, 2023
Thank you for taking the time to share about your recent experience at the Courtyard Tampa Brandon. Your comments have been shared with the leadership team to make sure this is an isolated inconvenience that no other guest will experience in future visits.

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Mag Montero on Jul 20, 2023
Thanks for rating us. We look forward to having you back next time you visit Tampa

10/10 Excellent

Nicole

Stayed 2 nights in Jul 2023
Response from Joe on Sep 3, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Mynor, Guatemala

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything its ok.
Stayed 1 night in Jul 2023
Response from Mag Montero on Jul 20, 2023
Thanks for taking the time to share these comments. We truly appreciate it.Regards

8/10 Good

Jeanette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's nice and quiet area.
Stayed 1 night in Jul 2023
Response from Nina Marconi on Jul 13, 2023
Thank you for choosing to stay at the Courtyard Tampa Brandon, I'm glad to hear you enjoyed your stay!Nina MarconiArea Assistant General Manager

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Nina on Jul 13, 2023
Thank you for choosing to stay at the Courtyard Tampa Brandon, I'm glad to hear you enjoyed your stay!Nina MarconiArea Assistant General Manager

8/10 Good

Demonta

Stayed 1 night in Jun 2023
Response from Jose on Jul 30, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jose GuerreroDual Operations Supervisor

6/10 Okay

Ron

Traveled with family
Liked: Staff & service
staff was professional but there was an error made on our account where they had us listed as vacancy after we paid so the housekeeper knocked on our door while were sleeping.
Stayed 4 nights in Jul 2023
Response from Nina on Jul 13, 2023
Thank you for choosing to stay at the Courtyard Tampa Brandon, I'm glad to hear you enjoyed your stay!My apologies on the issue with Housekeeping, I will share with my team.

10/10 Excellent

Jamese

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay!
Stayed 1 night in Jun 2023
Response from Jose on Jul 2, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Stayed 3 nights in Jun 2023
Response from Jose on Jul 2, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Maria

Stayed 1 night in Jun 2023
Response from Nina on Jul 13, 2023
Thank you for choosing to stay at the Courtyard Tampa Brandon, I'm glad to hear you enjoyed your stay!Nina MarconiArea Assistant General Manager

6/10 Okay

Bernecia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from joe on Jun 25, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Mildred

Stayed 1 night in Jun 2023
Response from Joe on Jun 20, 2023
Dear Miss. MildredOn behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Ashley

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Wow, the front desk staff was so friendly and helpful with my family! I do not normally write hotel reviews, even though my family travels quite a bit, but this staff was the best we’ve seen at a Marriott! Thank you so much!
Stayed 2 nights in Jun 2023
Response from Nina Marconi on Jun 15, 2023
We are delighted to have been your chosen hotel during your recent stay in Tampa. It was truly a pleasure to serve you.We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at the Courtyard Tampa Brandon and we hope you choose to create more memories with us whenever your travels bring you back to Tampa.Nina MarconiAssistant General Manager

4/10 Poor

Christine

Stayed 1 night in Jun 2023
Response from Nina Marconi on Jun 15, 2023
Thank you for staying with us.

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
☆☆☆☆☆
Are room was clean i can recommended are stay was perfect
Stayed 1 night in May 2023
Response from Magdiel Montero on May 31, 2023
Thanks for feedback. Best Regards

8/10 Good

Miguel Angel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Estuvo bien pero me gustaria que hubiera servicios de streaming porque solo hay unos caneles de television, la piscina tenia mucho cloro pero todo lo demas estuvo muy bien
Stayed 4 nights in May 2023
Response from Magdiel on May 31, 2023
Thank you for you feedback. Hoping to see you back in our property.

10/10 Excellent

Heather

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My mom and I loved the lady at the desk (please forgive the categorizing, but I did not catch her name--sweet Asian lady). When we were parting ways (us to Virginia, my parents to Michigan), she was so kind I wanted to come back to the hotel because of her! My mom said she had a kind word to say every morning we passed her. What a wonderful soul! I wish her well!
Stayed 4 nights in May 2023
Response from Magdiel Montero on May 31, 2023
Thank you so much for taking time to share your experience at our hotel. Looking forwards to seeing you soon.

10/10 Excellent

Bonnie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
It was great. The hotel was clean and I’m not sure what they use but the hall and our room smelled good.
Stayed 1 night in May 2023
Response from Magdiel Montero on May 31, 2023
Thank you very much for honest feedback. Best Regards

10/10 Excellent

Brenda

Stayed 1 night in Apr 2023
Response from Mag Montero on Jun 8, 2023
Thank you for taking the time rate us. We appreciate that.Regards

10/10 Excellent

Tiffani

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, clean, up to date. Located in proximity to lots of restaurants and shopping.
Stayed 1 night in Apr 2023
Response from Nina on Apr 24, 2023
Thank you for choosing to stay at the Courtyard Tampa Brandon, I'm glad to hear you enjoyed your stay!Nina MarconiArea Assistant General Manager

8/10 Good

Kathryn

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023
Response from Mag Montero on Jun 8, 2023
Thank you for taking the time rate us. We appreciate that.Regards

2/10 Terrible

Laura

Traveled with family and small children
Disliked: Staff & service
My credit card was used fraudulently to book this room. After several times of trying to work with their Operations Manager, I was denied and charged. I cancelled my credit card but found the people to work here quite rude, hiding behind ridiculous “formalities” even though they could have tried to help. I will never stay at a Marriott property in the future based on the employees at this one.
Stayed 2 nights in Mar 2023

6/10 Okay

Charles

Traveled with family
Liked: Staff & service
Stayed 2 nights in Mar 2023
Response from Nina Marconi on Mar 21, 2023
Thank you for choosing to stay at the Courtyard Tampa Brandon.

10/10 Excellent

Claire

Stayed 1 night in Mar 2023
Response from Nina on Apr 24, 2023
Thank you so much for choosing Courtyard Tampa Brandon. Nina MarconiArea Assistant General Manager

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall nice and clean place. Price was quite high but perhaps that was due to time of year. My biggest issue is I was told on the phone that we were down for a late check out at 2:00 p.m., then we were subsequently told that they could not honor that.
Stayed 1 night in Mar 2023
Response from nina on Mar 10, 2023
We are delighted to have been your chosen hotel during your recent stay in Tampa. It was truly a pleasure to serve you.Sincerely,Nina Marconi /Area Assistant General Manager

10/10 Excellent

Candace

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable bed. Great to have a couch and indoor pool.
Stayed 2 nights in Feb 2023
Response from Nina Marconi on Feb 21, 2023
Thank you for taking the time to leave such positive feedback from your recent visit with us at the Courtyard Tampa Brandon, I'm glad to hear you enjoyed your stay!

10/10 Excellent

Colleen, Bradenton

Stayed 1 night in Feb 2023
Response from nina on Mar 10, 2023
We are delighted to have been your chosen hotel during your recent stay in Tampa. It was truly a pleasure to serve you.Sincerely,Nina Marconi /Area Assistant General Manager