Ratings based on 751 Verified Reviews

4.0 out of 5
75% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Watch for that $25 charge for checking in !

Posted Mar 23, 2017
Pros: It is close to my office
Cons: Don't rip people off for checking into the hotel
Location: Westshore mall is all there is nearby, van will transport to/from the airport & mall. There is very little else nearby if you don't have a car.
They charge $25 to check in - no indication of what it is for when they charge your debit card. No authorization to charge $25 to check in. You never sign anything approving or acknowledging that you are being charged $25 to check in. When questioned about the unauthorized charge, they claim it is for "incidentals". Nobody charges $25 to check in & claim it is for "incidentals". They have a credit card that paid for the room, normally, they would charge that credit card for any additional charges. I was told they would charge any additional amount to the credit card used to pay for the room before I checked in. I was then told that the charge would be reversed upon check out. That was yesterday @ 11am & it still has not been credited back to my debit card the next day.
Comment from Hotel Management
Mar 25, 2017 by General Manager, Hotel Management
Thank you for staying with us and taking the time to leave your feedback. I am sorry our team did not provide you with a clear explanation of the charges during the check-in process. The [$25] is a temporary hold to cover any incidentals, in the event you incur any during your stay. If no incidental charges were incurred, the hold is released and becomes available again in your personal account. This process may take up to one week; however, most banks will release the hold as quickly as a few days after your checkout. Thank you, and we hope to see you again soon. Donovan Stephens, CHA, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Good service

Posted Feb 5, 2017
Good location ,the stuff is doing their best to accommodate the guests
Comment from Hotel Management
Feb 6, 2017 by General Manager, Hotel Management
Thank you for being our guest at our Crowne Plaza Tampa Westshore. We're so glad our location was perfect for your needs and that you were happy with the excellent service provided by our courteous associates. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Tampa. Donovan Stephens, CHA General Manager
5 out of 5
by Lizat

Posted Feb 3, 2017 on Hotels
Comment from Hotel Management
Feb 5, 2017 by General Manager, Hotel Management
Thank you so much for your ratings regarding your visit to the Crowne Plaza Tampa Westshore. I am glad you were able to thoroughly enjoy yourself in our smart, stylish hotel in the heart of Tampa's Westshore district. It was our pleasure accommodating you, and we hope to see you again in the near future! Donovan Stephens, CHA General Manager
5 out of 5
by Dennis

Posted Jan 27, 2017 on Hotels
Comment from Hotel Management
Jan 30, 2017 by General Manager, Hotel Management
We appreciate you taking the time to share your wonderful ratings with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Crowne Plaza Tampa Westshore soon. Donovan Stephens, CHA General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Nice hotel and staff

Posted Jan 17, 2017
Staff was so accommodating. Colleen was very nice and professional.
Comment from Hotel Management
Jan 17, 2017 by General Manager, Hotel Management
Thank you for being our guest at Crowne Plaza Tampa Westshore and for taking the time to write about your positive experience with our staff. We are delighted to know you enjoyed the exceptional service provided by Colleen. I will be sure to share your compliments with her. Thanks again for making us your home away from home, we look forward to your next stay and until then, wish you safe travels! Donovan Stephens, CHA, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 16, 2017
I liked the staff very much. My room was beautiful with a great view.
Comment from Hotel Management
Jan 17, 2017 by General Manager, Hotel Management
Thank you for staying at Crowne Plaza Tampa Westshore and posting your wonderful review. We are delighted you had an excellent stay and were impressed with your clean and well-appointed room along with the exceptional service provided by our staff. They are devoted to ensuring each guest has a wonderful experience and will be happy to know their efforts are appreciated. It was a pleasure having you as our guest, and we look forward to your next visit soon! Donovan Stephens, CHA, General Manager
5 out of 5
by Brett

Posted Dec 22, 2016 on Hotels
Comment from Hotel Management
Dec 24, 2016 by General Manager, Hotel Management
Thank you so much for the terrific ratings regarding your stay at our Crowne Plaza Tampa Westshore. Making sure that each guest's stay is flawless is what we strive for every day, and your recognition of our efforts goes a long way in motivating us to do even better. We hope you are already planning another trip our way. Donovan Stephens, CHA General Manager
4 out of 5
by A verified traveler

Posted Dec 19, 2016 on Hotels
Stay was amazing. Hotel was clean and check in was smooth. My only complaint is the free WiFi. It kept going in and out and at one point we couldn't even log in. I called front desk and they put me on hold for over 5 minutes and I hung up. Since I was only staying one night I didn't make a big deal about it. Overall stay was good and will definitely stay again.
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Thank you for staying at Crowne Plaza Tampa Westshore. We are glad you liked our well-kept property and front desk service. We realize the importance of staying connected, so we are terribly sorry you experienced difficulty with our internet service. We are pleased to let you know a major high speed internet upgrade is planned for our hotel in coming months. It was our pleasure hosting you, and we hope you will visit with us again soon! Donovan Stephens, CHA, General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice hotel close to airport

Posted Dec 15, 2016
Clean, central, good value, close to the airprot and close to downtown amenities.
Comment from Hotel Management
Dec 16, 2016 by General Manager, Hotel Management
Thank you for the wonderful review. We are so glad you enjoyed your stay with us and our location close to the Tampa International Airport worked well for you. It is nice to know you found us to be a good value and were pleased with all that we have to offer. Thanks for staying at Crowne Plaza Tampa Westshore, and we look forward to your next visit! Donovan Stephens, CHA, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Very good location at a fair rate.

Posted Nov 23, 2016
All amenities needed in the facilities, great staff services (friendly and efficient), good rates and very clean.
Comment from Hotel Management
Nov 24, 2016 by General Manager, Hotel Management
We are so happy you chose Crowne Plaza Tampa Westshore for your escape. It’s pleasing to note that you enjoyed the Westshore district with all the local shops and dining, as well as the excellent value we offer. Thank you so much for your 4-star feedback, and we hope to see you again soon! Donovan Stephens, CHA General Manager