Posted Nov 26, 2016
Specifically asked for pool, arrived pool was closed, asked to walk next door to another hotel pool was open, but was in shade, so mad...... room, the toilet ran all night, and the air conditioning did not work, complained at front desk
Comment from Hotel Management
Dec 1, 2016 by Heather Claffey- Front Desk Supervisor, Hotel Management
We appreciate your candid review of your recent stay with us. We do our very best to ensure that our guests have the best of stay possible. Once a concern is brought to our attention, our Front Desk team dispatches the correct depart to resolve the issue for our guests. Our pool does close periodically for cleaning and chemical maintenance. This is to ensure a safe and clean swimming environment for our guests. I apologize for any inconvenience they have caused you during your stay.