Posted Aug 7, 2016
We booked a king sizes suites with a third party back in June for August at the Embassy Suites USF Tampa . At check-in, we were told there were no king size available, my wife asked would there be a king size available in the morning so we could move since we pay for it? The rude front desk supervisor said no, he also stated when you booked with third party your room is not guaranteed. The night Supervisor was very rude and unapologetic. We will never stay at this hotel again for several other reasons: First, The bathroom is dirty and has mold all around the tub. Second, The tub stooped up drain causes soap scum and water at my ankle. Third, The iron would not warm up, we had to wait an hour to get housekeeping to bring us another one. Fourth, There were no ice dispenser available on our floor, nor on four different floors that we checked. Fifth,The hotel did not put any out of order sign out nor inform us at check-in. Last, worst Hilton brand experience ever, I would never recommend this Embassy Suites USF Tampa to anyone, one would have better stay at Motel 6.
August 5th thru August 7th