Ratings based on 369 Verified Reviews

4.2 out of 5
89% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Howland, Ohio

Aweful service. Check out was terrible

Posted Jan 12, 2017
Upon check in I received a call from a patient needing an emergency surgery. I had to cancel my reservation for the 3 days and 3 nights. I did however receive keys to the room so I entered only to make arrangements to leave back for Ohio. After about 15 minutes I left the room checked out and returned to the airport. After I contacted Expedia that day they mentioned they would take care of it. A few hours later I received an email stating they had not checked me out because it was pre-paid and was booked through a third party. I paid over $400 a night for this room and was offered no kind of recompense. It is true that I am a physician and I'm not concerned with the money as I am the principle. If this matter cannot be handle to my satisfaction within a few days it leaves me no choice than to ask my attorney to get involved. I never knew of a contract that binded me to this room. It was never made clear to me by Expedia that once reservations were made you were locked in with the fee and it could not be changed. I would expect your diligent attention to this matter.
3 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Fl

Convenient for large groups going to Busch Gardens

Posted Jan 12, 2017
We were returning guests to this hotel. Two reasons for returning is the great location to Busch Gardens and that it is a one bedroom suite (separate bedroom to the living room which makes it easier to get the kids to go bed earlier and the adults can stay up). Good value for money. It also includes an all you can eat hot breakfast, buffet style. In my opinion, the breakfast food is only just edible if you are really hungry. More suitable for people that aren't health conscious or on any kind of diet. lol. But didn't complain as it was "free"! The free shuttle to Busch Gardens is pretty much non existent. You can wait over an hour for the shuttle to arrive and the reception staff don't seem too bothered about it when enquiring about its whereabouts. It amazes me where the heck the shuttle could be when the Gardens are only five minutes away. Anyways, recommend you have your own car to get to the Gardens and pay the extortionate parking fee rather than waiting for the precarious hotel shuttle. I would still recommend this hotel, but am looking forward to the possibility of new and improved management!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 20, 2016
Staff was welcoming and friendly. Breakfast was great. Would stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Very nice and friendly place to stay.

Posted Dec 14, 2016
Just as the headline states, this is a very nice and friendly place to stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to Busch gardens

Posted Dec 12, 2016
Came in late & left early. Room comfy & breakfast good except no ripe fresh fruit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wellington, FL

Pretty and comfortable hotel right on USF campus

Posted Nov 24, 2016
Pros: Clean, comfortable, great staff, nice breakfast, pretty atrium style, location, transport service to Busch Gardens so you can stay parked at hotel.
Cons: Nothing that I could see...
Location: USF, Busch Gardens
We had a great time at this hotel because check in was easy, the rooms were clean and comfortable. The breakfast was very nice including a hot omelet station if that was what you wanted. If my kids go to USF, I'll have this hotel on speed dial.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great rooms Great service

Posted Nov 21, 2016
Pros: Clean and very professional Great free Happy hour
Cons: Nothing
Location: Right at Busch Gardens and College
The room was perfect for traveling with kids great happy hour Restaurant on site
4 out of 5
Recommended
for Everyone
by A verified traveler from Hicksville, United States of America

Great place to stay

Posted Oct 31, 2016
Pros: The room
Cons: Nothing at all
Location: Not walking distance to malls etc
Beautiful hotel, clean friendly staff and the conf room is wonderful
3 out of 5
Recommended
for Everyone
by A verified traveler from Cumberland, Maryland

good hotel; needs some updating

Posted Oct 24, 2016
Pros: Location
Cons: rooms need updating, they are showing age.
Location: shopping, Busch Gardens
Nothing great nothing bad; needs some updating but all in all ok . Great location for anything at the university of south Florida main campus. Busch gardens and great shopping as well as all restaurants one could desire
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel!!

Posted Oct 17, 2016
Pros: Everything
Cons: Nothing
Location: There were plenty of restaurants near by and we were close enough to walk across the campus of USF and get to the SunDome easily.
Everything was clean, the service was great. Everyone went out of their way to make it a great experience. The breakfast was tasty and this hotel actually had GREAT coffee, which is rare. The beds were comfortable and the hotel was gorgeous.