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Reviews of Embassy Suites by Hilton Tampa Brandon

3.5 out of 5
Embassy Suites by Hilton Tampa Brandon
10220 Palm River Rd, Tampa, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 642 out of 1002 reviews" "
Rating 8 - Good. 206 out of 1002 reviews" "
Rating 6 - Okay. 74 out of 1002 reviews" "
Rating 4 - Poor. 39 out of 1002 reviews" "
Rating 2 - Terrible. 41 out of 1002 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the complimentary drinks. More pool furniture is needed. Not enough chairs or umbrellas for the amount of people staying in the rooms.
Stayed 1 night in Apr 2024
Response from Matthew MacLean on Apr 16, 2024
Thank you for sharing your positive feedback with us, especially regarding our complimentary drinks. We're delighted to hear that you enjoyed this amenity.We appreciate your constructive feedback regarding the pool furniture. Your comfort and satisfaction are our top priorities, and we apologize for any inconvenience caused by the lack of chairs and umbrellas.Please be assured that we will look into this matter and consider adding more pool furniture to accommodate our guests better. Your feedback is invaluable to us as it helps us improve and enhance our services.We hope to have the pleasure of welcoming you back for another enjoyable stay.

10/10 Excellent

Tony

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient to I 75 and plenty places to eat.
Stayed 6 nights in Apr 2024
Response from Embassy Team on Apr 9, 2024
Thank you so much! We appreciate the great review and look forward to hosting you in the future

2/10 Terrible

Ivonne, Doral

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Broken Shower Area Celling
Stayed 1 night in Mar 2024
Response from Matthew MacLean on Apr 7, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the broken shower area ceiling during your stay. Maintaining a high standard of comfort and functionality in our facilities is a priority, and we regret that we fell short of meeting your expectations in this regard.Please be assured that we have addressed the issue with our maintenance team immediately to rectify the problem and prevent any recurrence. We appreciate your bringing this matter to our attention, as it allows us to improve and ensure a more seamless experience for all our guests.We value your patronage and hope to have the opportunity to welcome you back in the future for a more satisfying stay.

8/10 Good

Leonids

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024
Response from Embassy Suites Team on Apr 9, 2024
Please come see us again when in Tampa-

10/10 Excellent

Jeremey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As the morning breakfast crew Harold and his co workers were great the evening bar tender Jeanie or Gina not sure of her name was very unprofessional in many ways overall my stay was luxurious
Stayed 4 nights in Mar 2024
Response from Matthew MacLean on Apr 7, 2024
Thank you for sharing your experience with us. We're thrilled to hear that Harold and his team provided excellent service during breakfast. However, we're disappointed to learn about your encounter with our evening bartender. Please accept our sincere apologies for any unprofessional behavior you witnessed.We take all feedback seriously and will address this matter with the utmost urgency. Providing exceptional service is our top priority, and we regret that we fell short of delivering on this promise during your stay.Despite this, we're delighted that you found your overall experience to be luxurious. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional service and experience you deserve.

8/10 Good

Heliah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Clean, friendly staff, good sized rooms. Great breakfast.
Stayed 2 nights in Mar 2024
Response from Embassy Suites Team on Apr 3, 2024
Thanks for the great review! Please come back and see us again when you are in Tampa.

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice and helpful staff. I was only booked for two nights and ended up booking a third.
Stayed 1 night in Mar 2024
Response from Embassy Suites Team on Apr 3, 2024
Thank you so much for staying with us. Hope to see you again soon

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property provided an excellent stay for our family
Stayed 1 night in Mar 2024
Response from Matthew MacLean on Mar 25, 2024
Good afternoon! We are pleased to hear that you had a pleasant stay at our property! If there is anything we can ever do for you, please let us know and we hope to welcome you back soon!

8/10 Good

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Matthew MacLean on Mar 25, 2024
Good afternoon! I am pleased to hear that you enjoyed your stay with us! If we can ever be of service to you in the future, please let us know! We hope to welcome you back again for another pleasant stay!

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
rooms needed a little updating......
Stayed 4 nights in Mar 2024
Response from Embassy Team on Mar 22, 2024
Thank you so much for staying with us! We appreciate your feedback and are looking forward to a renovation of all areas next year!

6/10 Okay

Felicia

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
property needs updating. dining was great and staff very friendly
Stayed 2 nights in Feb 2024
Response from Nick on Feb 25, 2024
Thank you for choosing The Embassy Suites Tampa Brandon. We look forward to seeing you again.

10/10 Excellent

Michelle L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nick on Feb 25, 2024
Hi Michelle,Thank you for choosing The Embassy Suites Tampa Brandon. We look forward to seeing you again.

10/10 Excellent

Janice

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Embassy Suites Team on Feb 20, 2024
Thanks for the wonderful review, it means the world to us! Please come see us again when in Tampa-

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
From the time we checked in everyone was so accommodating. Very quiet, room was large and the breakfast was great! Definitely will stay here on our next trip.
Stayed 1 night in Feb 2024
Response from Nick on Feb 16, 2024
Hi Peter,Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that our hotel exceeded your expectations during your stay. Thank you for the 100% recommendation, and we look forward to welcoming you back for another great stay.

10/10 Excellent

Heath

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very attentive and friendly
Stayed 2 nights in Feb 2024
Response from Nick on Feb 12, 2024
HI Heath, Thank you for choosing our hotel for your stay away from home. The next time you travels bring you to Tampa we hope to see you again.

10/10 Excellent

trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 6 nights in Feb 2024
Response from Nick on Feb 10, 2024
Hi Trevor, Thank you for choosing the Embassy Suites Tampa Brandon. Thank you for your review. We hope the next time your travels bring you to Tampa we see you again.

6/10 Okay

Rebecca

Stayed 3 nights in Jan 2024
Response from Nick on Feb 9, 2024
Wow, thank you so much for the fantastic review. We are overjoyed to hear that you had such a wonderful experience at Embassy Suites Tampa/Brandon. Making our guests feel special from the moment they walk in until the time they check out is always our top priority, and we're thrilled that you noticed and appreciated it.

10/10 Excellent

Timothy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Jan 2024
Response from Nick on Feb 9, 2024
Wow, thank you so much for the fantastic review! We're overjoyed to hear that you had such a wonderful experience at Embassy Suites Tampa/Brandon. Making our guests feel special from the moment they walk in until the time they check out is always our top priority, and we're thrilled that you noticed and appreciated it.

10/10 Excellent

Christina Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nick on Feb 9, 2024
Wow, thank you so much for the fantastic review! We're overjoyed to hear that you had such a wonderful experience at Embassy Suites Tampa/Brandon. Making our guests feel special from the moment they walk in until the time they check out is always our top priority, and we're thrilled that you noticed and appreciated it

10/10 Excellent

Jermaine

Stayed 3 nights in Jan 2024
Response from Nick on Feb 9, 2024
Wow, thank you so much for the fantastic review! We're overjoyed to hear that you had such a wonderful experience at Embassy Suites Tampa/Brandon. Making our guests feel special from the moment they walk in until the time they check out is always our top priority, and we're thrilled that you noticed and appreciated it

10/10 Excellent

Yanitza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good services
Stayed 1 night in Dec 2023
Response from Nick on Feb 9, 2024
Wow, thank you so much for the fantastic review! We're overjoyed to hear that you had such a wonderful experience at Embassy Suites Tampa/Brandon. Making our guests feel special from the moment they walk in until the time they check out is always our top priority, and we're thrilled that you noticed and appreciated it

10/10 Excellent

Angela

Traveled with family
We really enjoyed our stay, even with the property being a bit dated.
Stayed 3 nights in Dec 2023
Response from Nick on Feb 9, 2024
Thank you for taking the time to share your positive experience from your recent stay at our hotel. We're thrilled to hear that you had a great and enjoyable stay. We are planning to renovate by the beginning of next year. When your travels brings you to Tampa we hope to see you again soon.

10/10 Excellent

Betty

Liked: Cleanliness, property conditions & facilities, room comfort
We just love this location. Close to sho and interstate
Stayed 1 night in Dec 2023
Response from Nick on Feb 9, 2024
Wow, thank you so much for the fantastic review! We're overjoyed to hear that you had such a wonderful experience at Embassy Suites Tampa/Brandon. Making our guests feel special from the moment they walk in until the time they check out is always our top priority, and we're thrilled that you noticed and appreciated it

8/10 Good

Carol De Los Angeles

Traveled with family
Customer service was great Breakfast was great My room was moldy smell but they changed my room
Stayed 4 nights in Dec 2023
Response from Nick on Feb 9, 2024
Thank you for taking the time to share your positive experience from your recent stay at our hotel. We're thrilled to hear that you had a great and enjoyable stay.Our team is dedicated to providing friendly and exceptional service, and we're delighted that you found our staff to be nice and accommodating.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good trip. Too many doors in a small room.
Stayed 2 nights in Dec 2023
Response from Nick on Feb 9, 2024
Thank you for taking the time to share your positive experience from your recent stay at our hotel. We're thrilled to hear that you had a great and enjoyable stay.

10/10 Excellent

Joan, margate

Stayed 2 nights in Dec 2023
Response from Nick on Feb 9, 2024
Wow, thank you so much for the fantastic review! We're overjoyed to hear that you had such a wonderful experience at Embassy Suites Tampa/Brandon. Making our guests feel special from the moment they walk in until the time they check out is always our top priority, and we're thrilled that you noticed and appreciated it

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation
Staff was very professional and great customer service… breakfast was great… just need to update the TVs
Stayed 3 nights in Dec 2023
Response from Nick on Feb 9, 2024
Wow, thank you so much for the fantastic review! We're overjoyed to hear that you had such a wonderful experience at Embassy Suites Tampa/Brandon. Making our guests feel special from the moment they walk in until the time they check out is always our top priority, and we're thrilled that you noticed and appreciated it

8/10 Good

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Only thing wrong was the water for bathing wasnt really hot. Was just room temp water.
Stayed 2 nights in Dec 2023
Response from Nick on Feb 9, 2024
Thank you for taking the time to share your positive experience from your recent stay at our hotel. I do apologize for the issues you encountered with the water. I hope when your travels brings you back to Tampa we see you again.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nick on Feb 9, 2024
Thank you for taking the time to share your positive experience from your recent stay at our hotel. We're thrilled to hear that you had a great and enjoyable stay.Our team is dedicated to providing friendly and exceptional service, and we're delighted that you found our staff to be nice and accommodating.

10/10 Excellent

Jessica M.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, great service, great food. Having breakfast with Santa and the Grinch was awesome!
Stayed 1 night in Dec 2023
Response from Matthew MacLean on Dec 17, 2023
Good evening! We are so thrilled to hear that you enjoyed your stay with us! Our staff all hopes that we will get to welcome you back again soon for another memorable stay! If you ever need anything, please let us know!

2/10 Terrible

michael

Stayed 1 night in Dec 2023

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay here again!
Very nice hotel layout! Staff was super helpful and friendly. Full hot breakfast in the morning and compliment 2 drinks in the evenings were a great touch to staying here
Stayed 2 nights in Dec 2023

8/10 Good

Jon

Liked: Staff & service, property conditions & facilities
Great stay
Stayed 1 night in Dec 2023

10/10 Excellent

Domonique

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Connor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean great breakfast
Stayed 1 night in Nov 2023

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Nick on Feb 9, 2024
Wow, thank you so much for the fantastic review! We're overjoyed to hear that you had such a wonderful experience at Embassy Suites Tampa/Brandon. Making our guests feel special from the moment they walk in until the time they check out is always our top priority, and we're thrilled that you noticed and appreciated it

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Nick on Feb 9, 2024
Wow, thank you so much for the fantastic review! We're overjoyed to hear that you had such a wonderful experience at Embassy Suites Tampa/Brandon. Making our guests feel special from the moment they walk in until the time they check out is always our top priority, and we're thrilled that you noticed and appreciated it

8/10 Good

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Diane

Disliked: Cleanliness, staff & service
The common areas were decent, as was the breakfast, but the room was old and felt dirty. There was no hot water. We called maintenance twice. They said they usually have four hot water broilers but were down to two for some reason. You had to upgrade to get coffee in the room and they did not provide you with stirrers or cream. In the middle of the night at 4:45 a.m. there was a man with dark sunglasses knocking on our room door trying to get in. I would not recommend. There are better hotels in the area.
Stayed 2 nights in Nov 2023

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Nov 2023

10/10 Excellent

Sheila

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was everything I wanted in a property to spend the night in Tampa! The casino was full, so we wanted something super nice and comfortable! This was PERFECT! I could do without the timeshare people at breakfast (even though she was super sweet). Just don’t want to be sales pitched on a trip that’s not a “resort” atmosphere.
Stayed 1 night in Nov 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Dewon

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was very friendly and professional. The breakfast is so convenient and amazing with.multiple options. The air conditioner in the room wasn’t cold enough for me, which was slightly disappointing. Other than that, everything was spectacular!
Stayed 1 night in Oct 2023

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I appreciated the room size, with the King bed in a separate room. Over all comfortable.
Stayed 3 nights in Oct 2023

10/10 Excellent

Andres

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding! Awesome staff and clean facility
Stayed 2 nights in Oct 2023

10/10 Excellent

Nakia, Miami

Stayed 1 night in Oct 2023

8/10 Good

DANIELLE

Traveled with group
Liked: Cleanliness, staff & service
The air in our room did not seem to work the whole time. Was comfortable when we arrived and then when we went to bed it got hot even though the thermostat said it was low.
Stayed 1 night in Oct 2023