Great location, shabby room
Posted Feb 18, 2017
The location was exactly right for what we wanted, near the River Walk, the Aquarium and the trolley. The breakfast was good, although my son was disappointed in the lack of waffles which we have had at other Embassy Suites we have stayed in. The managers reception was welcome although not very well sign posted. The front of house staff were very helpful. However, when we got to our room, someone else's clothes were still on the floor, the phone didn't work, the curtain wouldn't open or close and the safe was off. Everything that we mentioned to staff was dealt with immediately except for the curtain which seemed too hard for them to fix while we were there. So staff were great but cleanliness seemed not to be a top priority.