Ratings based on 382 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
61% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Phikadelphia

NO ROOM SERVICE RECEIVED

Posted Dec 5, 2016
My husband and I kept the room tidy. It was unfortunate that we stayed there 2 nights and room service never came. We had to sparingly use the towels.
3 out of 5
by A verified traveler from De

Ok

Posted Dec 4, 2016
Pros: Location
Cons: See above
Location: Eat
Noisey no parking ac not working !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
3 out of 5
by A verified traveler

Not a bad place to stay

Posted Dec 3, 2016
The hotel had all the basic amenities. It wasn't anything special. A reasonable place to stay for the price. Area felt safe. Close to restaurants. I would recommend for anyone travelling on a budget and not looking to spend a lot of time in the room. The staff were all pleasant and were nice to speak to in the mornings when I went to get coffee.
1 out of 5
by A verified traveler from US

Terrible

Posted Nov 27, 2016
Horrible staff Horrible night Horrible Horrible Horrible
5 out of 5
by A verified traveler from US

Quiet, clean, simple

Posted Nov 26, 2016
Location: Plenty nearby restaurants and shopping malls, some within easy walking distance
Room was clean and quiet, in spite of the expressway passing by very close to the end of the hotel. Comfortable bed. Very basic cookware, but enough to cook a simple meal, a big plus when one is too tired to go out to a restaurant. Need to buy your own dish-washing soap and sponge, though. Breakfast bar/table with two chairs was a handy place not only for eating but also spacious enough for computer and doing paperwork. Plenty restaurants and shopping nearby, even within walking distance. A pond next to the hotel was a pleasant environment for a morning walk. If you are not expecting big hotel perks like daily cleaning, fancy soaps and towels and gym or spa, this is a great place to stay, especially for stays of more than a night or two.
Comment from Hotel Management
Dec 1, 2016 by Manager, Hotel Management
Thank you for taking the time to share your experience. It is good to know you were well accommodated by our staff and that you enjoyed the location of our hotel. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
1 out of 5
by A verified traveler

THIS HOTEL IS HORRIBLE

Posted Nov 6, 2016
DON'T BOTHER TO COME HERE THIS HOTEL IS DIRTY AS COULD BE FIRST THEY HAVE PEOPLE SMOKING EVERYWHERE THEY DON'T RESPECT THE IS NO SMOKING IN THE HOTEL THEY STILL SMOKE THE FLOORS ALL DIRTY THET A/C SMELL NASTY INSIDE OF THE ROOMS THEY DON'T HAVE SILVER WARE LIKE THEY SAID THEY DON'T DO HOUSE KEEPING EVEN IF YOU STAY 3 DAYS THE LADY WANTED TO CHARGE ME $20 SO THEY COULD CLEAN MY ROOM IS NEVER ANY TOWELS YOU HAVE TO WAIT TO THE NEXT DAY TO GET SOME THE ROOMS ARE UPDATED THEY NEED A MAJOR WORK SPECIALLY THAT BATHROOMS I WOULD NOT RECOMMEND THIS PLACE AT ALL IS JUST SIMPLE DISGUSTING AND THE MANAGER SHOULD BE FIRED FOR THE HORRIBLE JOB HIS DOING I HAVE STAYED IN MANY EXTEND STAY AND DEFINITELY THIS ONE HAVE GIVE IT A BAD NAME TO EXTEND STAY FAMILY THEY JUST SIMPLE SUCK
Comment from Hotel Management
Dec 1, 2016 by Manager, Hotel Management
Thank you for providing us with details about your stay. I was disheartened to read about your experience. Please accept our apologies. To uphold our company's high standards, we will work better with our staff with delivering great customer service and ensuring that the rooms are in better condition moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
2 out of 5
by A verified traveler from US

Posted Nov 5, 2016
Pros: Location was where it said it would be and by good restaurants
Cons: Cleanliness and intelligence level of the entire staff
Comment from Hotel Management
Nov 8, 2016 by Manager, Hotel Management
The staff and I read your comments about your stay with us. I am sorry to hear that you stay was not up to your expectations. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
1 out of 5
by A verified traveler from US

Terrible

Posted Nov 3, 2016
Pros: Nothing
Cons: Everything
This hotel is terrible. Stains on the carpet throughout the room. The garbage was full when I checked in. Stayed 2 nights no one bothered to clean room. Spend a few more $$ and stay somewhere else.
Comment from Hotel Management
Nov 8, 2016 by Manager, Hotel Management
I appreciate you bringing your experience to our attention. I sincerely apologize that you were not informed about Extended Stay's housekeeping policy and thank you for notifying us of a carpet stain. Thank you very much for providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
1 out of 5
by A verified traveler from US

Posted Oct 23, 2016
Terrible, ac wasnt work properly I contacted front desk they said we cant help you with that we just can change your room It was hassle since I was so tired and my room was on second floor and I was unble to take all my stuff to another bulding. They provide a small soap and on second day I asked front desk for soap they said we are out of it, so I drove all they way to grocedury store at 10:00 pm to buy soap, breakfast is like joke
Comment from Hotel Management
Nov 8, 2016 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you had an issue with your A/C and we did not have a nearby room to move you into right away. To uphold our company's high standards, we will be adding back up units to all the floors so they can be easily switched out moving forward. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
4 out of 5
by A verified traveler

Posted Oct 13, 2016
Room smelled like smoke as soon as i walked in and it was non smokeing room.