Ratings based on 455 Verified Reviews

3.2 out of 5
58% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

A reception to remember

Posted Jul 15, 2017
Pros: Nothing
Cons: Replace the very noisy window air-condition unit with central air-condition
My hotel stay was part of a travel package. My itinerary clearly showed that the flight would arrive after midnight and there was going to be a car rental involved. The hotel was about 30 minutes driving time from the airport. Yet, when I arrived at the hotel a little past 1 a.m., the lobby was closed and locked. I used the courtesy phone located outside of the building to call the hotel staff. The staff rudely and sleepily informed me that “Our computers are locked down by company management for an audit. Come back in a half hour.” When the night manager finally arrived and unlocked the door, she gave me a very rude, angry and loud lecture that I should have read the sign posted outside that they were closed every night at 1 a.m. Her lecture was angry and rambling and I frankly feared for my safety as I doubted her sanity.
Comment from Hotel Management
Jul 17, 2017 by General Manager, Hotel Management
First of all, please accept my sincerest apologies for the behavior of our associates, and thank you for informing me of this incident. We can understand your disappointment and are sorry for the inconvenience you encountered. We provide thorough training for all our associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel so that we can provide a comfortable stay. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Overnight stay for business

Posted Jul 13, 2017
Pros: Roomy, nice to have a mini kitchen for several night stay.
Cons: Double check condition of the room after pet stay.
Location: Fine.
Stayed here before (great stay), but different room. This time there was a urine smell from the carpet - probably from a previous pet owner. Nice that pets are welcome, but need to make sure carpets are shampooed after accidents.
Comment from Hotel Management
Jul 16, 2017 by General Manager, Hotel Management
John, thank you for your stay at Extended Stay America - Tampa - Brandon once again and for taking the time to review our hotel. We are happy that you liked your well-equipped room, but we are sorry for the odor issue you had and the inconvenience it caused. Please know your feedback has been shared with the entire team to ensure a review of our processes. We would appreciate the opportunity to welcome you back soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Business Stay

Posted Jul 9, 2017
Pros: Location
For 2 night business stay, was convenient to office, clean and comfortable. Staff was friendly and helpful.
Comment from Hotel Management
Jul 10, 2017 by General Manager , Hotel Management
Thank you for being our guest at Extended Stay America - Tampa - Brandon. We are delighted to know our location worked well for your needs and that you were impressed with the service provided by our staff. It was a pleasure hosting you, and look forward to welcoming you back soon! Sincerely, General Manager
2 out of 5
by A verified traveler from Tampa, FL

Will not stay at the property again..

Posted Jul 5, 2017
Pros: Location
Cons: Communication, keeping the word of their corporate office.
I stayed at the hotel prior to a business function. I needed two things, a clean room and WiFi. The room was clean but, after checking in I learned the internet service was not working. I immediately called the front desk and was told the matter was minor, a simple reset of the modem was needed. For the next few hours I was given similar explanations. At 9pm I finally left the room and checked in to another hotel. I was disappointed the necessary amenity was not available but, extremely upset that I was given incorrect information over and over. The next day I called to discuss a refund or partial refund of my room's fee. The corporate office approved this but, since I booked through Expedia, an Expedia representative had to call the hotel, obtain refund approval and the process. An hour later, when the hotel finally accepted the call, Expedia was told that no refund of any kind would be given. Horrible experience. I will not stay at this or any other Extended Stay again. This is disappointing as I had stayed at this chain, and this specific hotel many, many times before.
Comment from Hotel Management
Jul 9, 2017 by General Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Check in. Check out

Posted Jul 5, 2017
Check in with employee Nicole she was very understanding very nice she did a very good job. CHECK out with the man that check me out trouble getting to the door then when he came to the door he had attitude bad check out.
Comment from Hotel Management
Jul 8, 2017 by General Manager, Hotel Management
Thank you for sharing your experience at Extended Stay America - Tampa - Brandon. Although you enjoyed your overall time with us and liked the service provided by Nicole, we are sorry for the issues you experienced at the time of check-out and regret the inconvenience it caused. I will be sure to share your feedback with the entire team and will use it as a training tool to improve our service. We appreciate you letting us know and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
3 out of 5
by A verified traveler from Maine

I was impressed when I checked in

Posted May 31, 2017
Pros: nice staff
Cons: daily room service would be a great improvement
Location: was right in the middle of all was a great location
was impressed at arrival but found that unlike most hotels I did not receive clean towels and linens on a daily basis or at all during my week there. I received clean towels one day because I took my dirty ones to an attendant and asked for clean ones but did not receive ANY room service of any kind for the week i was there.
Comment from Hotel Management
Jun 2, 2017 by General Manager  , Hotel Management
Thank you for your stay with us and for providing your feedback. We apologize our hotel was a policy was not your liking and regret the inconvenience it caused. As per our brand standard requirements, fresh linens and towels along with any toiletries are kept at the front desk rather than leaving them in the rooms. Although our housekeeping service was done on the weekly basis, we are happy to provide this to you at a minimal fee on your request. We will be sure our front desk communicates this more clearly going forward. On a positive note, we are glad you liked our associates and location. We hope you will return so we can make it up to you. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Florida

My opinion

Posted May 24, 2017
Not bad for the price. The staff was very nice. I usually stay at a different extended stay in Tampa. That one is nicer, but I would recommend this one to a friend. I absolutely LOVE that it's pet friendly and has smoking rooms. I give 3.5 stars out of five. I would stay there again.
Comment from Hotel Management
May 24, 2017 by General Manager , Hotel Management
Amee, thanks for your loyalty towards our brand. We are glad you had an overall pleasant experience and liked our facilities. Thanks for your kind words and recommendation. We look forward to welcoming you back soon. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Good Staff,Quiet location

Posted May 10, 2017
Nice location,close to shopping,movies,eateries, supermarkets. Young lady @check in on a Friday evening was super. Some renovations will make this place better. Room was clean and a bit cozy. Wi-fi was slow, even though my device signal strength displayed excellent. Key cards stopped working after one day-got a replacement and it lasted one day also.I like the area. Parking can be scarce.
Comment from Hotel Management
May 11, 2017 by General Manager, Hotel Management
Thank you for being our guest. We are glad you liked our location close to shopping and dining venues and also appreciated our helpful staff. However, we apologize for the inconvenience you had with the internet and your room keys. Your concerns will be shared with the respective teams. We appreciate your business and hope to have you as our guest again. Sincerely, General Manager
2 out of 5
Recommended
for Everyone
by A verified traveler from Brandon Florida

Posted Apr 25, 2017
Smoky scent for what was sold as a non smoking room
Comment from Hotel Management
Apr 27, 2017 by General Manager , Hotel Management
I apologize for the smoke smell you encountered during your stay. We work hard to provide a clean and comfortable environment and I am sorry if the odor compromised your experience. We will follow up on our procedures to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future for a better experience. Sincerely, General Manager
1 out of 5
by Kieara

Posted Apr 24, 2017 on Hotels
Am having a baby.and couldn't sleep
Comment from Hotel Management
Apr 26, 2017 by Manager, Hotel Management
Kieara, thank you for choosing our hotel and for your review. We are terribly sorry for falling short of expectations during your visit. Our front desk is staffed to respond to requests and resolve unexpected issues. We apologize if you reported an issue and we still failed to respond. We hope you will consider giving us a second chance in future so we can provide you with the superior hospitality that we typically deliver. Sincerely, General Manager