Posted Jan 17, 2017
I am a frequent customer at least once a month.
I went there to check in my room, and they had a problem with the system i had to wait for almost an hour. calling Expedia and waiting and calling again, but the problem wasn't Expedia if not the hotel system as per they told me is a new system.
The employee who take care of me, her name is Amanda she was really good, trying to apologize all the time making sure I was good. I had no problem with her at all, she was being very polite with me all the time.
After I got the key of the room, I proceed to go to the room and the room was locked from the inside, Someone else was in that room, I called the lobby, they go to the room and talk to person, they gave me a new room, but that was a really bad experience.
Comment from Hotel Management
Feb 20, 2017 by Manager, Hotel Management
I appreciate you bringing your experience to our attention. Please accept our apologies on the issue with check in and your overall experience. We will work on making sure our system is up to date. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.