Dear Blanca, Thank you for sharing your feedback with us. We apologize for any dissatisfaction you experienced during your stay. Your comfort and satisfaction are important to us, and we take your comments seriously. We are actively investigating the issues you raised to ensure improvements are made. We value your input and hope to have the opportunity to address and resolve any issues. Thank you for bringing this to our attention and we hope to welcome you again soon.Sincerely,Hotel Management

Dear Byron, Thank you for sharing your experience, and we apologize for any inconvenience caused by your delayed flight and our cancellation policy. We understand your frustration and regret that you did not have a positive experience with us. We strive to provide excellent service and will review our policies to ensure clarity for all guests. We appreciate your consideration and hope to have the opportunity to welcome you back and provide a better stay in the future.Sincerely,Hotel Management

Dear Ivan, Thank You for choosing us. We apologize for the experience you had during your stay. Ensuring a clean and comfortable environment for our guests is our priority. We take reports of pests seriously and are actively addressing this issue with our pest control team. Additionally, we are reviewing our housekeeping procedures to ensure thorough cleanliness. Your feedback is valuable to us, and we appreciate your understanding. We hope to have the opportunity to provide you with a much-improved stay in the future.Sincerely, Hotel Management

Dear Matthew, We sincerely apologize for the disruptions during your recent visit. We understand that your cleanliness expectations were not met and the condition of the delivered room needed to be at par. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them and the housekeeping team to ensure all necessary measures are taken to prevent future issues. Please return and allow us to serve you so you can enjoy our hospitality the next time you visit our area.Sincerely, Hotel Management

Dear Roland, Thank you for your review. We deeply apologize for the subpar experience you had during your stay. It's disheartening to learn that our property did not meet your expectations in terms of cleanliness and maintenance. Your feedback is invaluable, and we take it seriously. Rest assured, we will address the issues you mentioned to improve the quality of our accommodations. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management

Dear Kimberly, Thank you for sharing feedback about your recent visit. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. On the positive side, it is good that you were pleased with our staff and appreciated the bathroom and shower. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Veronica, Thank you for staying with us. We are sorry for the inconvenience caused by the condition of the room. We will discuss with the housekeeping and maintenance team to actively handle such concerns and recheck the missed spots in the room, as customer satisfaction is always a priority. Our front desk team is here to help you improve your time with us. Never hesitate to speak to them. Please revisit and allow us to serve you with better memories! Sincerely,Hotel Management

Dear Glenn, It was disappointing to read your comments concerning your stay at our hotel. We work hard to provide outstanding service while offering many complimentary amenities to ensure our guests have a great stay at a great price. Therefore, we apologize that this was not your experience. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management

Dear Jacinda, We are pleased you found our staff very friendly. However, we sincerely apologize for the plumbing and cleanliness concerns you encountered during your stay. This falls short of the high standards we aim to uphold. Please rest assured that we take your feedback seriously and will address these issues promptly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant experience at our hotel.Sincerely,Hotel Management

Dear Michael, Thank you for sharing your feedback. We appreciate your acknowledgment of the cleanliness and comfort of your room. We apologize for any inconvenience caused by the exterior condition. Our team is committed to addressing this matter internally and ensuring a cleaner environment for our guests. We value your input and hope you will consider giving us another opportunity in the future to provide an improved experience. Sincerely,Hotel Management

Dear Brittany, We sincerely apologize for the disappointing experience you had during your stay. Your feedback about cleanliness and the condition of your room is deeply concerning and does not meet our usual standards. We appreciate you bringing these issues to our attention, and we assure you that they will be addressed appropriately. Your comfort is our priority, and we regret any inconvenience caused. We hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Christina, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. Our team takes cleanliness seriously, and we will address this matter with our team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

Dear Lisa, We are delighted you had a fulfilling stay at Extended Stay America. We take pride in the genuine hospitality and level of service provided by our associates. It always brings us joy to see their efforts recognized and when guests share how welcome they felt during their stay. Reviews like yours reinforce the high standards we aim to meet for every guest. Thank you for choosing to stay with us during your travels, and we hope to have the pleasure of welcoming you back soon when you revisit the area.Sincerely,Hotel Management

Dear Rebecca, We sincerely apologize for the situation you described. Our pest control provider regularly services our hotel to maintain high hygiene standards. However, we will address this matter with them to ensure they take the necessary steps to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will give us another chance to provide you with the seamless and comfortable stay you deserve.Sincerely,Hotel Management

Dear Rupinder, We deeply regret the challenges you encountered during your stay, including the issues with odor, mold, and insects. Your experience is unacceptable, and we sincerely apologize for any discomfort caused. We take this feedback seriously and are actively addressing the cleanliness concerns to enhance our accommodations. Regarding the deposit, Please know that your bank will take a few days to process it. At the same time, we are reviewing our policies to ensure clarity for our guests. Your satisfaction is important, and we appreciate your understanding. We are committed to providing a significantly improved experience if you reconsider staying with us.Sincerely,Hotel Management

Dear Jack, Thank you for taking the time to review your stay. It is nice to know you had a pleasant time and were pleased with our location. However, we are very concerned about your experience and are genuinely sorry we did not meet your expectations. Our top priority is a clean, comfortable suite; we will work with our staff to ensure this is an isolated issue. Our team is already at work to fix the problem. Please give us another chance to provide you with the stay you deserve the next time your travels bring you our way. Sincerely,Hotel Management

Dear Lisa, Thank you for staying at Extended Stay America and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you again soon.Sincerely,Hotel Management

Dear Ivan, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Dorothy, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear edmond, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Mynina, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Evelynn, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced and extend our apologies for these frustrations during your time with us. Your feedback is important to us, and we are grateful for comments that help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Carlos, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Dear Guest, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Guest, Thank you for choosing us and sharing your thoughts. We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we take it seriously. Our team is working diligently to address the issues you mentioned to ensure a better experience for future guests. Your comfort and safety are our top priorities, and we appreciate you bringing these concerns to our attention. If you reconsider staying with us, we are committed to making your next visit more enjoyable. Sincerely,Hotel Management

Dear Enrique, We're thrilled to hear you found Extended Stay America to be a nice place. We understand the importance of a smoke-free environment, and we appreciate your feedback. Our team will continue to work on ensuring a pleasant atmosphere for all guests. Thank you for choosing Extended Stay America, and we hope to welcome you back for another positive experience.Sincerely,Hotel Management

Dear Indira, Thank you for choosing us. Having a good impression on the first visit is always nice, but we apologize for disappointing you. It is sad to learn of the inconveniences you experienced while with us. Although we make every effort to provide exceptional hospitality in all aspects, sometimes we fall short, and for this, we regret it. Thank you for your time; we assure you that we will address this appropriately. We are very grateful for your patience and hope to have another opportunity to provide you with the outstanding visit you deserve at the location you like. Sincerely,Hotel Management