Smells like mold and mildew. Won't stay again
Posted Jun 23, 2016 on Hotels
My room smelled very badly of mold and moisture. I asked to be moved to another room and was advised they were booked and that this is Florida and it's humid here. I know that! But this room smelled exceptionally bad as did the exercise room. Nauseating. I was told the exercise room was due to be renovated and that I could use the one across the way at the Courtyard. They had the maintenance guy come sprinkle deodorant powder on the carpet. Smelled better for about 5 minutes. I asked him if he thought the room smelled when he walked in and he said, "yeah, it smells bad". I travel to Florida a lot and have stayed in numerous hotels and been in businesses and homes and they do not reek of mold and mildew. I won't be able to stay here again. The hotel design looked new and if not for the smell, would have been a higher rating. The staff was friendly even though they couldn't help with the odor. The housekeeping service was great. My room was spotless and well maintained upon my return each day. I follow their sign to hang my towels for re-use to save water, but they gave new towels and soap every day anyway.
Comment from Hotel Management
Jun 27, 2016 by Jeff, Hotel Management
I apologize for the inconvenience you experienced with your room, I will be investigating to see where the smell is coming from to fix the problem. Thank you for your review.