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The staff was very courteous, professional, and customer oriented. Since this hotel is in close proximity to the airport, there are not much options for dining near the hotel.
HAMENDRA
Stayed 5 nights in Apr 2024
Response from Grand Hyatt Tampa Bay on Apr 17, 2024
Greetings, I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
Response from Grand Hyatt Tampa Bay on Apr 17, 2024
Greetings!! Thank you for taking the time to leave us you're rating. We are pleased to witness that you enjoyed your time a our property and our colleagues were able to show you a true Hyatt touch. We hope to serve again in the near future!
The Only problem with this hotel is the main pool. It would be fine for a motel 6, but for this property, it’s an embarrassment.
David
Stayed 1 night in Apr 2024
Response from Grand Hyatt Tampa Bay on Apr 17, 2024
Greetings!!Thank you for taking the time to leave us you're rating; it is upsetting to hear that we failed in some aspects during your experience and I wanted to personally and sincerely apologize for not exceeding your expectation and accommodations. At the GHTB we do strive to exceed all of our guest’s expectations and when we fail, we look for all opportunities to improve our service with feedback from our loyal guests as you, we can continue to improve our services. We hope to get a chance to redeem your faith in our hotel next time! Again, thank you for your time and attention!
Beautifull place
Great staff
Doors to pool area could work better
Overall I will be back
MARSHALL
Stayed 4 nights in Apr 2024
Response from Grand Hyatt Tampa Bay on Apr 17, 2024
Greetings, I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
Response from Grand Hyatt Tampa Bay on Apr 17, 2024
Greetings, I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
Really comfortable rooms, great service, and a relaxing environment.
Richard
Stayed 3 nights in Apr 2024
Response from Grand Hyatt Tampa Bay on Apr 14, 2024
Greetings, I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
Response from Grand Hyatt Tampa Bay on Apr 14, 2024
Greetings,I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
8/10 Good
Philip
Apr 12, 2024
Liked: Cleanliness, staff & service
There was no hot water for showers
Philip
Stayed 1 night in Apr 2024
Response from Grand Hyatt Tampa Bay on Apr 14, 2024
Greetings!!Thank you for taking the time to leave us you're rating; it is upsetting to hear that we failed in some aspects during your experience and I wanted to personally and sincerely apologize for not exceeding your expectation and accommodations. At the GHTB we do strive to exceed all of our guest’s expectations and when we fail, we look for all opportunities to improve our service with feedback from our loyal guests as you, we can continue to improve our services. We hope to get a chance to redeem your faith in our hotel next time! Again, thank you for your time and attention!
Response from Grand Hyatt Tampa Bayt\ on Apr 14, 2024
Greetings! I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
I enjoyed everything about this stay. The staff was so incredibly helpful and sweet!
Annemarie
Stayed 1 night in Apr 2024
Response from Grand Hyatt Tampa Bay on Apr 10, 2024
Greetings,I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
Response from Grand Hyatt Tampa Bay on Apr 10, 2024
Greetings!!Thank you for taking the time to leave us you're rating; it is upsetting to hear that we failed in some aspects during your experience and I wanted to personally and sincerely apologize for not exceeding your expectation and accommodations. At the GHTB we do strive to exceed all of our guest’s expectations and when we fail, we look for all opportunities to improve our service with feedback from our loyal guests as you, we can continue to improve our services. We hope to get a chance to redeem your faith in our hotel next time! Again, thank you for your time and attention!
A great overall experience! Our room had a beautiful view of the bay. The hotel was so quiet and peaceful. It was a nice escape.
Justin
Stayed 1 night in Apr 2024
Response from Grand Hyatt Tampa Bay on Apr 10, 2024
I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
Response from Grand Hyatt Tampa Bay on Apr 10, 2024
Greetings,I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
Response from Grand Hyatt Tampa Bay on Apr 10, 2024
I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
Response from Grand Hyatt Tampa Bay on Apr 10, 2024
I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
Response from Grand Hyatt Tampa Bay on Apr 10, 2024
Greetings!!Thank you for taking the time to leave us you're rating; it is upsetting to hear that we failed in some aspects during your experience and I wanted to personally and sincerely apologize for not exceeding your expectation and accommodations. At the GHTB we do strive to exceed all of our guest’s expectations and when we fail, we look for all opportunities to improve our service with feedback from our loyal guests as you, we can continue to improve our services. We hope to get a chance to redeem your faith in our hotel next time! Again, thank you for your time and attention!
8/10 Good
Billie Jo
Apr 3, 2024
Liked: Cleanliness, staff & service
Billie Jo
Stayed 3 nights in Mar 2024
Response from Grand Hyatt Tampa Bay on Apr 10, 2024
Greetings!! Thank you for taking the time to leave us you're rating. We are pleased to witness that you enjoyed your time a our property and our colleagues were able to show you a true Hyatt touch. We hope to serve again in the near future!
Response from Grand Hyatt Tampa Bay on Apr 10, 2024
I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
2/10 Terrible
Clint
Traveled with family
Mar 31, 2024
be prepared to have your room given away!
I had booked a double room and they gave it away. they said that they can overbook by 10 percent. And basically there was nothing they could
Do for me but give me a cot. the cot they gave me is gross. old and gross. Very disappointed. I wasn’t even offered compensation until I said what are you going to do to compensate this. which they did say they would take $75 Off the price. I would rather of just had my room that I booked. I was very disappointed when I got to the hotel because of this and it really ruined my night, it took me a while to get over it. Will not be coming back
Clint
Stayed 2 nights in Mar 2024
Response from Grand Hyatt Tampa Bay on Apr 10, 2024
Greetings!!Thank you for taking the time to leave us you're rating; it is upsetting to hear that we failed in some aspects during your experience and I wanted to personally and sincerely apologize for not exceeding your expectation and accommodations. At the GHTB we do strive to exceed all of our guest’s expectations and when we fail, we look for all opportunities to improve our service with feedback from our loyal guests as you, we can continue to improve our services. We hope to get a chance to redeem your faith in our hotel next time! Again, thank you for your time and attention!
Response from Grand Hyatt Tampa Bay on Mar 30, 2024
Greetings! I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
Beautiful older hotel well kept. Staff were great!
EUGENE
Stayed 1 night in Mar 2024
Response from Grand Hyatt Tampa Bay on Mar 30, 2024
Greetings! I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
Response from Grand Hyatt Tampa Bay on Mar 30, 2024
Greetings!! Thank you for taking the time to leave us you're rating. We are pleased to witness that you enjoyed your time a our property and our colleagues were able to show you a true Hyatt touch. We hope to serve again in the near future!
This property was comfortable, quiet, had nice amenities and was in a great location with regard to our ability to get to where we wanted to go.
Jaccqueline
Stayed 3 nights in Mar 2024
Response from Grand Hyatt Tampa Bay on Mar 30, 2024
Greetings! I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
Response from Grand Hyatt Tampa Bay on Mar 30, 2024
Greetings!! Thank you for taking the time to leave us you're rating. We are pleased to witness that you enjoyed your time a our property and our colleagues were able to show you a true Hyatt touch. We hope to serve again in the near future!
Response from Grand Hyatt Tampa Bay on Mar 30, 2024
Greetings!! Thank you for taking the time to leave us you're rating. We are pleased to witness that you enjoyed your time a our property and our colleagues were able to show you a true Hyatt touch. We hope to serve again in the near future!
Response from Grand Hyatt Tampa Bay on Mar 30, 2024
Greetings!! Thank you for taking the time to leave us you're rating. We are pleased to witness that you enjoyed your time a our property and our colleagues were able to show you a true Hyatt touch. We hope to serve again in the near future!
Response from Grand Hyatt Tampa Bay on Mar 30, 2024
Greetings!! Thank you for taking the time to leave us you're rating. We are pleased to witness that you enjoyed your time a our property and our colleagues were able to show you a true Hyatt touch. We hope to serve again in the near future!
Enjoyed our stay from start to finish. Staff was very freindly and our room and the grounds were beautiful and clean.
Martin J
Stayed 2 nights in Mar 2024
Response from Grand Hyatt Tampa Bay on Mar 30, 2024
Greetings, I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
2/10 Terrible
Aimee
Mar 17, 2024
Liked: Staff & service
Aimee
Stayed 1 night in Mar 2024
Response from Grand Hyatt Tampa Bay on Mar 30, 2024
Greetings, Thank you for taking the time to leave us you're rating; it is upsetting to hear that we failed in some aspects during your experience and I wanted to personally and sincerely apologize for not exceeding your expectation and accommodations. At the GHTB we do strive to exceed all of our guest’s expectations and when we fail, we look for all opportunities to improve our service with feedback from our loyal guests as you, we can continue to improve our services. We hope to get a chance to redeem your faith in our hotel next time! Again, thank you for your time and attention!
Response from Grand Hyatt Tampa Bay on Mar 30, 2024
Greetings, I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
Response from Grand Hyatt Tampa Bay on Mar 30, 2024
Greetings,I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
Response from Grand Hyatt Tampa Bay on Mar 30, 2024
Greetings, I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
Response from Grand Hyatt Tampa Bay on Mar 14, 2024
I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
Response from Grand Hyatt Tampa Bay on Mar 14, 2024
I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
They see I got the king with bathtub for cheap and refuse to give me the room I booked. The caulking needs redoing in bathrooms. The rooms could be updated given the nightly price. It’s not like the Park Hyatt! Very disappointed given it’s a Hyatt.
Andre
Response from Grand Hyatt Tampa Bay on Mar 14, 2024
Thank you for sharing your recent experience at the Grand Hyatt Tampa Bay, and for your loyalty as a Hyatt member. I would like to thank you for taking your time to complete our online survey regarding your last stay at Grand Hyatt Tampa Bay. We take pride in providing caring and authentic customer service as well as clean and comfortable accommodations and we realize you have a choice when deciding to stay for business or pleasure. It is truly upsetting that we failed in many aspects for you during your experience here, I am writing to apologize for the less than perfect stay you had recently at our property, you are correct with your observations. Please know we value you as a guest and hope to see you in the near future with these issues addressed.
10/10 Excellent
Sheila
Mar 10, 2024
Sheila
Stayed 2 nights in Mar 2024
Response from Grand Hyatt Tampa Bay on Mar 30, 2024
Greetings, I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
Restaurant was good, staff was friendly. Only complaint is that the beds were too small and pillows were stiff.
Jenny
Stayed 1 night in Mar 2024
Response from Grand Hyatt Tampa Bay on Mar 14, 2024
I wanted to thank you for staying at the Grand Hyatt Tampa Bay, and for providing details of your experience. I sincerely apologize for the experience you had while staying with us and want you to know we appreciate the feedback so we can continue to enhance our operations. Please know that this is not the standard that we hold ourselves to, and that we truly missed the mark. I can assure you that your comments will be shared with our various management teams, overall based on your rating, I'm happy that our colleagues show you a true Hyatt touch.
vey concienient near airport, moder and spacious and pool wa great , excellent bar, large comfortable rooms , great on the house cofee in the morning and near george steinbrenner field, staff vey helpful
Stuart
Stayed 2 nights in Feb 2024
Response from Grand Hyatt Tampa Bay on Mar 3, 2024
Greetings From GHTB!I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
Response from Grand Hyatt Tampa Bay on Mar 1, 2024
I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
Beautiful property and rooms. In room coffee station is lacking for this level of accommodation. “Coffee whitener” which is some concoction of chemicals no one should consume instead of cream is not acceptable. The restaurant was good but but staffed for the morning rush of a fully booked hotel and lead to long wait times and late check out. And while I’ve never complained about too much hot water, there was no cold water for morning shower leaving only scalding water as option. You could do better for the price.
Jill
Stayed 1 night in Feb 2024
Response from Grand Hyatt Tampa Bay on Mar 1, 2024
Greetings! I wanted to thank you for staying at the Grand Hyatt Tampa Bay, and for providing details of your experience. I sincerely apologize for the experience you had while staying with us and want you to know we appreciate the feedback so we can continue to enhance our operations. Please know that this is not the standard that we hold ourselves to, and that we truly missed the mark. I can assure you that your comments will be shared with our various management teams, overall based on your rating, I'm happy that our colleagues show you a true Hyatt touch.
10/10 Excellent
RUI
Feb 29, 2024
RUI
Stayed 5 nights in Jan 2024
Response from Grand Hyatt Tampa Bay on Mar 1, 2024
I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
10/10 experience there, would def stay again when in town.
Muhammad Ali
Stayed 2 nights in Feb 2024
Response from Grand Hyatt Tampa Bay on Mar 1, 2024
Greetings! I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
6/10 Okay
Larry
Traveled with family
Feb 25, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Larry
Stayed 9 nights in Feb 2024
Response from Grand Hyatt Tampa Bay on Mar 1, 2024
Greetings!! Thank you for taking the time to leave us you're rating. We are pleased to witness that you enjoyed your time a our property and our colleagues were able to show you a true Hyatt touch. We hope to serve again in the near future!
10/10 Excellent
David
Feb 25, 2024
Liked: Staff & service
David
Stayed 1 night in Feb 2024
Response from Grand Hyatt Tampa Bay on Mar 1, 2024
Greetings! I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
Close to the airport, but nice quiet area. Nice property and surrounding area.
Thomas
Stayed 3 nights in Feb 2024
Response from Grand Hyatt Tampa Bay on Feb 23, 2024
Greetings from GHTB!I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!
6/10 Okay
Jim
Feb 19, 2024
Jim
Stayed 1 night in Feb 2024
Response from Grand Hyatt Tampa Bay on Mar 30, 2024
Greetings!! Thank you for taking the time to leave us you're rating. We are pleased to witness that you enjoyed your time a our property and our colleagues were able to show you a true Hyatt touch. We hope to serve again in the near future!
2/10 Terrible
David
Feb 16, 2024
David
Stayed 1 night in Feb 2024
Response from Grand Hyatt Tampa Bay on Mar 30, 2024
Greetings!!Thank you for taking the time to leave us you're rating; it is upsetting to hear that we failed in some aspects during your experience and I wanted to personally and sincerely apologize for not exceeding your expectation and accommodations. At the GHTB we do strive to exceed all of our guest’s expectations and when we fail, we look for all opportunities to improve our service with feedback from our loyal guests as you, we can continue to improve our services. We hope to get a chance to redeem your faith in our hotel next time! Again, thank you for your time and attention!
10/10 Excellent
Elizabeth
Feb 15, 2024
Liked: Property conditions & facilities
Near airport. But no shuttle service
Elizabeth
Stayed 1 night in Feb 2024
Response from Grand Hyatt Tampa Bay on Feb 20, 2024
I want to thank you for taking the time to complete the online survey. We are always so pleased to know that our guests have enjoyed their stay with us. It is our mission to deliver a truly memorable guest experience; in fact all of our daily activities revolve around this goal. It is feedback such as yours that make what we do every day both enjoyable and rewarding. Our highest priority is to make every stay relaxing & stimulating while filled with positive connections in a safe environment, I am glad to hear that our staff was able to show you that true Hyatt Touch!