Needs better management.
Posted Aug 17, 2016
I requested and was confirmed for a room with two queen beds. After arriving at 11:30 pm, I was told they only had a room with a king bed plus fold-out couch. The desk clerk said the only room with two queen beds had "plumbing issues." He said they were full (on a Monday?) and had no other rooms available. His eyes were always on his computer and never made eye contact with me, causing me to doubt that nothing else was available, plus his take it or leave it attitude was representative of the kind of management that doesn't care if you are satisfied because you have paid already. The hallways had NO air conditioning. The bathroom in the room was the "before renovation" style. There was an extra blanket but no extra sheets, and I was just too tired to go back down to the desk to request them. There are many hotels convenient to Tampa airport and I wouldn't dream of staying here again.