Outdoor pool, sun loungers

Reviews of Hilton Tampa Downtown

3.5 out of 5
Hilton Tampa Downtown
211 N Tampa Street, Tampa, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 447 out of 1002 reviews" "
Rating 8 - Good. 252 out of 1002 reviews" "
Rating 6 - Okay. 147 out of 1002 reviews" "
Rating 4 - Poor. 84 out of 1002 reviews" "
Rating 2 - Terrible. 72 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

John M

Traveled with partner
Liked: Cleanliness, amenities
Everything was great
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 23, 2024
Thank you for your review, John M! We are delighted to know that everything was great during your stay. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 Excellent

Roberto

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 23, 2024
Thank you for your perfect rating, Roberto! We are thrilled to know that you enjoyed your time with us. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 Excellent

lillian

Liked: Cleanliness, staff & service, property conditions & facilities
grea
Stayed 2 nights in Apr 2024

8/10 Good

Dianna, Bradenton

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Although it was pleasant, 2 things stood out. Flushing the toilets, feeling like the flush was so noisy and powerful, we are surprised we did not go with it, then hearing the same flush all night from other rooms, I hope it gets fixed. Lastly, how do we get the new generations to understand real Hilton style customer service? Walk up to the service desk, greeted by young generations, standing there, stoic and unwelcoming as possible, no how may I help you, nothing, just a stare down-Sorry we inconvenienced you from earning a pay check. Unfortunately, it is everywhere, not just here! The world of entitlement…getting a pay check yet not earning it. Welcome to our new world. So heart-breaking!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 23, 2024
Thank you for taking the time to share your feedback with us, Dianna. We apologize for the inconvenience you experienced with the noise from the toilets and the service at our front desk. Rest assured, we will address this issue to ensure a more peaceful stay for our guests, and we continually strive to improve our customer service to better embody the genuine hospitality of the Hilton brand. Your comments are valuable to us, and we hope to welcome you back for a more enjoyable experience in the future.

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! Loved the pool
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 21, 2024
Thank you for your review, Pamela! We are thrilled that you enjoyed your time with us. It’s great to hear that you enjoyed the pool and overall hotel. We hope to have another opportunity to welcome you back again soon and provide you with another wonderful experience.

8/10 Good

Edward

Wonderful
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 21, 2024
Thank you for your review, Edward! We are thrilled that you enjoyed a wonderful stay. We hope to have another opportunity to welcome you back again soon and provide you with an even better experience.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 18, 2024
Thank you for your rating, Christopher! We are thrilled to know that you enjoyed your stay. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 Excellent

martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer service on Apr 13, 2024
Thank you for taking the time to share your positive rating, Martha! We are thrilled that you enjoyed your stay and that our facilities and services met your expectations. We look forward to welcoming you back for another wonderful stay in the future.

10/10 Excellent

Connor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
Thank you for taking the time to share your positive experience, Connor! We are thrilled to hear that you enjoyed your stay and that our facilities and services met your expectations. Your kind words serve as encouragement for our team to continue delivering excellent service. We look forward to welcoming you back for another wonderful stay in the future.

2/10 Terrible

Sabrena

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No running hot water and shower did not drain properly, we checked out early and stayed at another property
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 11, 2024
Thank you for sharing your feedback regarding your recent stay, Sabrena. We sincerely apologize for the inconvenience you experienced with the lack of hot water and drainage issues in your shower. We take such matters very seriously and have promptly addressed these concerns with our maintenance team to ensure they are resolved immediately. It is truly disheartening to hear that your experience fell short of expectations, and we regret that we were unable to rectify the situation during your stay. We understand the importance of a comfortable and enjoyable stay for our guests, and we hope you will consider giving us another opportunity to exceed your expectations in the future.

6/10 Okay

Autumn

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Thank you for your rating, Autumn. We are disappointed to see that your time with us did not meet our high standards. If you have specific suggestions on how we can improve, please reach out to us. We hope to have another opportunity to welcome you back and provide you with the excellent experience you deserve.

2/10 Terrible

Ricardo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Deception in entry. Was told of a 30$ credit to food AND beverage. Clarified this is 30$ to in hotel Starbucks and 30$ to in hotel dining. This was coupled with a mandatory 300$ charge on presentation. Come check out, the bill only included 30$ credit. The fault was placed on me as the front desk denied claiming 30$ and I am left with the charge. Will NOT recommend this location.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 6, 2024
Thank you for your feedback, Ricardo. We apologize for any confusion regarding the credits offered during your stay. It's disappointing to hear about your experience with the billing discrepancy and the miscommunication from our front desk. Please know that we take your feedback seriously, and we will address this issue to ensure clearer communication in the future. We understand your frustration and regret any inconvenience caused. We hope to have the opportunity to regain your trust and provide you with a more positive experience should you choose to visit us again in the future.

10/10 Excellent

Vera

Liked: Cleanliness
.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 6, 2024
Thank you for your perfect rating, Vera! Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to welcoming you back for another fantastic stay in the future!

4/10 Poor

Tara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not worth 480.00 .. very dated and dirty… the bathroom felt like a locker room and was not clean.. the staff was very unfriendly.. we had dinner there and the waiter was miserable because he was overwhelmed with no help.. I was very disappointed.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 5, 2024
We apologize for the disappointment and inconvenience you experienced during your recent stay, Tara. It's disheartening to hear that the room did not meet your expectations in terms of cleanliness and comfort. We regret any unfriendliness you encountered from our staff and the lack of assistance during dinner service. Your feedback is valuable, and we will address these issues to ensure improvements are made. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.

10/10 Excellent

Sarah

Stayed 2 nights in Apr 2024

8/10 Good

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities
The rooms, staff, bathrooms and amenities were really lovely. Lone female travelled with a child and I felt very safe in and around the hotel. The room and bathroom were small but very clean and comfortable. Negative points were that the pool bar wasn’t open during the week and that wasn’t made very clear (albeit was in the literature) and the hot tub was not well maintained - water level was low and there was green scum on the tiles (and cigarette butts on the steps both times we went) overall a great price and location.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 30, 2024
Thank you for your positive feedback, Kelly! We're delighted to hear that you found our rooms, staff, bathrooms, and amenities lovely, and that you felt safe during your stay. It's wonderful to know that you appreciated the cleanliness and comfort of the room and bathroom. However, we apologize for any inconvenience caused by the pool bar not being open during the week and the condition of the hot tub. Your feedback is important to us, and we will address these issues to ensure a more enjoyable experience for our guests. We're glad you enjoyed the great price and location, and we look forward to welcoming you back for another pleasant stay in the future.

8/10 Good

Nevert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and value for money versus other properties. Nice size room and beds.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Thank you for your review, Nevert. We are glad to hear that you enjoyed location, and the size of our rooms and beds. We hope to welcome you back again soon for an even better experience.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Thank you for your high review, Jessica! We are delighted to know that you enjoyed your experience. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel. I’ll definitely be staying here again
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Thank you for your review, Derek! We are thrilled to know that you enjoyed your experience. We look forward to serving you again soon.

10/10 Excellent

Bryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love downtown atmosphere
Stayed 2 nights in Mar 2024
Response from Customer service on Mar 12, 2024
Thank you for choosing us, Bryan! We are glad that you enjoyed your stay, and the downtown atmosphere. It was our pleasure to welcome you and we hope to do so again soon.

8/10 Good

Ronald, Reidsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer service on Mar 12, 2024
Thank you for your rating, Ronald. We are glad that your overall stay was positive. However, if you have any specific suggestions about how we can earn that final star, please reach out to us. We hope to welcome you back again soon for an even better experience.

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 7, 2024
Thank you for your rating, Kathryn. We are glad to see that your overall experience was positive. However, if you have specific feedback about ho we can earn that final star, please reach out to us. We hope to welcome you back again soon for an even better experience.

4/10 Poor

emilie

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Thank you for your rating, Emilie. We are sorry to learn that your time with us did not meet our high standards. If you have specific feedback on how we can improve, please reach out to us. We hope to have an opportunity to regain your trust, and provide you with the excellent experience you deserve in the future.

10/10 Excellent

Mayra

Stayed 2 nights in Feb 2024
Response from Customer service on Mar 21, 2024
Thank you for your high rating, Mayra! We are thrilled to know that you enjoyed your experience. We hope to welcome you back again soon for another wonderful stay.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sink was a l clogged a little but it was resolved quickly. Staff were friendly and attentive to visitor needs.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
Thank you for choosing us, Vincent! We appreciate your 5 star rating and your mention of how quickly we resolved the issue with your sink. It’s great to hear that our staff was friendly and attentive. It was our pleasure to serve you, and we hope to welcome back again soon for another wonderful experience.

10/10 Excellent

Renee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at this hotel to attend an event at Amalie Arena, location was perfect and there's a free trolly that takes you there. Room was clean, and had no smells like some hotels. My only complaint is they texted me after I checked out to receive my Hilton Honors bonus points when I called to have them applied they stated it could only be done in person. I explained to them they sent a text hours after I left and the front desk made no mention of this. Guest Services still did not agree to award me my points.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 6, 2024
We're glad to hear that the hotel's location and cleanliness met your expectations during your stay for the event at Amalie Arena, Renee. However, we apologize for the inconvenience you experienced regarding the Hilton Honors bonus points. We'll be sure to share your feedback with the management team to ensure better communication and resolution processes. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more seamless experience.

8/10 Good

Andrea

Stayed 1 night in Feb 2024
Response from Customer service on Mar 21, 2024
Thank you for choosing us, Andrea. We are glad that your overall stay was positive. However, if you have feedback about how we can improve, please reach out to us. We hope to welcome you back again soon for an improved experience.

4/10 Poor

Joshua

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 5, 2024
Thank you for your rating, Joshua. We are disappointed to see that your time with us did not meet our high standards. If you have specific information you can share about how we can improve, please reach out to us. We hope to have another opportunity to welcome you back in the future, and provide you with the wonderful experience that you deserve.

10/10 Excellent

Katie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean! Plus a great taproom across the street!
Stayed 1 night in Jan 2024
Response from Customer service on Jan 30, 2024
Thank you for your review, Katie! We are thrilled to see your high rating, and to know that you enjoyed the cleanliness and location. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property in a convenient area to where I needed to be
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 29, 2024
Thank you for choosing us, Lori ! We are thrilled to hear that you enjoyed our nice property, and that our location was convenient to you. It was our pleasure to serve you, and we hope to welcome you back again soon for another wonderful experience.

6/10 Okay

Jennifer

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 30, 2024
Thank you for your rating, Jennifer. We are disappointed to see that your time with us did not meet our high standards. If you have any information you can share about aspects of your stay that we can improve, please reach out to us. We hope to have another opportunity to welcome you back in the future, and provide you with the excellent experience that we are known for and that you deserve.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 20, 2024
Thank you for choosing us, Steven. We’re glad to see that your overall stay with us was positive. However, if you have any information you can share with us about how we can further improve our service, please reach out to us. We hope to have another opportunity to welcome you back in the future, and provide you with the flawless experience that you deserve.

10/10 Excellent

Safaa, Davie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 19, 2024
Thank you for your five out of five rating, Safaa! We are thrilled to know that you enjoyed your stay, and we hope to have another opportunity to welcome you back again in the near future.

10/10 Excellent

nalinrat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer service on Jan 16, 2024
Thank you for choosing us, Nalinrat! We are delighted to see your 5/5 rating, and to know that you enjoyed your time with us. It was our pleasure to serve you, and we hope to welcome you back again soon for an equally satisfying experience.

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
The property is beautiful and the staff is very friendly and professional. A few items that turn a 5 star rating into a 3 include: room fridge was warm and coils covered in ice so it was unusable. The bedroom safe battery was dead and it needed to be serviced to work. Otherwise, we liked the hotel, the bar area and the room overall.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Thank you for your feedback, Stephen. We appreciate that you mentioned the positive aspects of your stay such our beautiful property and professional and friendly staff. However, we would like to apologize for the issues you experienced during your time with us. We will make sure to pass these comments along to the appropriate staff so that they ensure that it does not happen again. We hope to have another opportunity to welcome you back in the future and provide you with the flawless experience that you deserve.

8/10 Good

Meredith

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer service on Jan 12, 2024
Thank you for choosing us, Meredith. We are glad to see that your overall stay was positive. However, we hope to have another opportunity to welcome you back in the future, and provide you with an even better experience.

10/10 Excellent

Nuresha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer service on Jan 11, 2024
Thank you for choosing us, Nuresha! We are thrilled to know that you enjoyed your time with us, and we hope to have another opportunity to welcome you back in the future for another wonderful experience.

10/10 Excellent

Simira

Traveled with partner
Liked: Amenities
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 8, 2024
Thank you for your rating, Simira! We are delighted to know that you enjoyed your stay, and we hope to have another opportunity to welcome you back in the future for another great experience.

6/10 Okay

Edna, Piantini

Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 31, 2024
Thank you for choosing us, Edna. We are sorry to see that your stay with us did not meet our high standards. If you have any specific feedback about how we can improve, please reach out to us. We hope to have another opportunity to welcome you back in the future, and provide you with the excellent experience that you deserve.

8/10 Good

Erika

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The bar closed way too early Friday and Saturday and there was plenty of people there. Very rude turning lights off and on. Should be open more hours and be nicer
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 31, 2024
Thank you for your review, Erika. We appreciate your feedback and will certainly take it into consideration. We apologize for any inconvenience caused by the bars' closing time and hope that, despite this, the rest of your stay was positive. We look forward to another opportunity to welcome you back in the future for an even better experience.

8/10 Good

Elaine

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 8, 2024
Thank you for your rating, Elaine. We are glad to know that your overall stay was positive. However, we hope to learn more about how we can improve further. We hope to have another opportunity to welcome you back in the future, and provide you with a flawless experience that you deserve.

10/10 Excellent

Robert, Decatur

Great
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 1, 2024
Thank you for your high rating, Robert! We are thrilled to know that you enjoyed your stay, and that you would call it great. It was our pleasure to provide the highest level of quality and service, and we hope to have another opportunity to welcome you back.

10/10 Excellent

Kamaldeep

Traveled with partner
Liked: Cleanliness, amenities
Stayed 7 nights in Dec 2023
Response from Customer Service on Dec 31, 2023
Thank you for your 5 out of 5 review, Kamaldeep. We are thrilled to know that you enjoyed your time with us and we hope to welcome you back again soon for an equally satisfying experience.

10/10 Excellent

Brad

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the Hilton!!
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 31, 2023
Thank you for choosing us, Brad! We are thrilled to hear that you enjoyed your stay, and that you love the Hilton brand. It was our pleasure to serve you and we hope to welcome you back again soon for another wonderful experience.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel provided the service that you would expect, and it is perfectly located for both personal and business trips.
Stayed 4 nights in Dec 2023
Response from Customer Service on Dec 27, 2023
Thank you for taking the time to share your positive feedback with us. We're delighted to see that you gave us a 10 out of 10 rating and that our hotel provided the service you expected. We're pleased that our location is convenient for both personal and business trips. Your satisfaction is important to us, and we hope to welcome you back for another excellent stay in the future.

10/10 Excellent

Mr. Alex

Liked: Cleanliness, staff & service, property conditions & facilities
sweet
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 23, 2023
Thank you for choosing us, Mr. Alex. We’re thrilled to know that you enjoyed your stay. It was our pleasure to serve you, and we hope to welcome you back again soon for another great experience.

6/10 Okay

Jennifer

Stayed 6 nights in Dec 2023
Response from Customer service on Jan 9, 2024
Thank you for your rating, Jennifer. We are disappointed to see that your stay with us did not meet our high standards. If you have any information you can share about how we can improve our guests’ experience, please reach out to us. We hope to have another opportunity to welcome you back and provide you with the excellent experience that you deserve.

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer service on Dec 19, 2023
Thank you for choosing us, Trisha! We are delighted to see your high rating, and to know that you enjoy your time with us. We hope to welcome back again soon for another great experience.

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 12, 2023
Thank you for your 5 out of 5 review, Chuck! We are thrilled that you enjoyed your time with us and we hope to welcome you back again soon for another great experience.

10/10 Excellent

Russ

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly convenient. Staff was great. Surrounding area was very clean and safe
Response from Customer Service on Feb 13, 2024
Thank you for your review, Russ! We are thrilled to hear that our hotel was convenient and that our staff was great. It’s also great to know that the surrounding area was clean and safe. It was our pleasure to serve you, and we hope to welcome you back again soon for another wonderful experience.