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Reviews of Holiday Inn Express Hotel & Suites New Tampa I-75, an IHG Hotel

3.5 out of 5
Holiday Inn Express Hotel & Suites New Tampa I-75, an IHG Hotel
8310 Galbraith Rd, Tampa, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 464 out of 708 reviews" "
Rating 8 - Good. 168 out of 708 reviews" "
Rating 6 - Okay. 41 out of 708 reviews" "
Rating 4 - Poor. 17 out of 708 reviews" "
Rating 2 - Terrible. 18 out of 708 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Feda

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and check out.
Stayed 2 nights in Apr 2024
Response from T. Patrick on Apr 17, 2024
We are happy to know your stay went well. We hope your next stay will be even better. :)

10/10 Excellent

Racheal

Liked: Staff & service, amenities
Great staff and very clean rooms
Stayed 1 night in Mar 2024
Response from T. Patrick on Apr 1, 2024
Thank You. I will make sure to share your comments with the entire team. :)

10/10 Excellent

Kristin

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from T. Patrick on Mar 22, 2024
Thank you for staying with us. We will take Great anyday. :)

10/10 Excellent

Randy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Didnt like the lack of hot water and bed makes alot of noise, other than that...it was ok
Stayed 1 night in Mar 2024
Response from T. Patrick on Mar 16, 2024
Thank you for staying with us. I have asked engineering to check our logs as I do not see a note regarding a hot water issue. We appreciate you letting us know.

6/10 Okay

Dabney

Stayed 3 nights in Mar 2024
Response from T.Patrick on Apr 1, 2024
Thank you for staying with us. We appreciate you taking the time to review your stay. Please let us know if there is something we could have done to make your stay more enjoyable.

6/10 Okay

Tara

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from T. Patrick on Mar 8, 2024
Thank you for staying with us.

8/10 Good

Beth

Traveled with family and small children
Liked: Staff & service
Property is dated
Stayed 4 nights in Feb 2024
Response from T. Patrick on Mar 8, 2024
Thank you for staying with us on your visit to Tampa,

10/10 Excellent

Diana, PEMBROKE PINES

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean and organized breakfast was delicious as well. Thank you
Stayed 2 nights in Feb 2024
Response from T. Patrick on Feb 20, 2024
I am pleased to hear you enjoyed your stay. Thank you for taking the time to comment on your visit.

10/10 Excellent

William, Brooker

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to USF softball complex & restaurants
Stayed 2 nights in Feb 2024
Response from T. Patrick on Feb 13, 2024
Thank you for staying with us and taking the time to review your visit. I am happy yo hear you enjoyed you stay and hope to see you again soon.

10/10 Excellent

Phillip

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from T. Patrick on Feb 20, 2024
Thank you for staying with us. We appreciate you taking the time to review your stay. :)

4/10 Poor

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was noise and door banging until after 1:15 AM —- very unhappy as I had a long day
Stayed 1 night in Feb 2024
Response from T.Patrick on Feb 13, 2024
I am sorry to hear about the problems you encountered. I have asked our Guest Service Manager to review our logs to see if we can determine what happened. This is not the norm for our hotel.

10/10 Excellent

Deogracia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a centralized location
Stayed 1 night in Feb 2024
Response from T.Patrick on Feb 13, 2024
Location, Location, Location & Free Ice Cream :) We hope to see you again soon.

10/10 Excellent

Backil

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from T. Patrick on Feb 13, 2024
Thank you for staying with us.

2/10 Terrible

Wanda

Stayed 1 night in Jan 2024
Response from T. Patrick on Jan 22, 2024
We have reviewed your reservation and see that you were a No-Show for the night in question. As the room was not cancelled in accordance with the reservation requirements you were billed for 1 nights room and tax charges.

10/10 Excellent

Angiedy

Stayed 1 night in Jan 2024
Response from T. Patrick on Jan 22, 2024
Thank you for staying with us.

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from T. Patrick on Jan 22, 2024
Thank you for staying with us.

8/10 Good

Daniel

Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from T.Patrick on Jan 22, 2024
Thank you for staying with us.

10/10 Excellent

Jose

Traveled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from T. Patrick on Jan 22, 2024
Thank You for staying with us.

10/10 Excellent

ENRIQUE

Stayed 1 night in Dec 2023
Response from T. Patrick on Jan 22, 2024
Thank you for staying with us.

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all great.. except the tv - direct tv took very long to load
Stayed 1 night in Dec 2023
Response from T. Patrick on Feb 13, 2024
Thank you for staying with us. I have asked our engineering department to test the TV & Lines just to make sure the problem was with Direct TV. We appreciate you letting us know.

10/10 Excellent

Marina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised at the hotel accommodations! The decor is modern and appealing, the price is reasonable, the staff members are exceptional. I was already familiar with this area's great amenties. I will definitely recommend this Holiday Inn to others.
Stayed 2 nights in Dec 2023
Response from T. Patrick on Dec 21, 2023
We appreciate you staying with us and are happy to hear you enjoyed your visit. We look forward to seeing you again on your next trip to Tampa.

10/10 Excellent

Frances

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean,neat. Staff very professional and friendly.
Stayed 3 nights in Nov 2023
Response from T. Patrick on Dec 4, 2023
Thank you for taking the time to review your stay. We appreciate your kind words. :)

10/10 Excellent

Yaritza

Stayed 1 night in Nov 2023
Response from T. Patrick on Dec 21, 2023
Thank you for staying with us. :)

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price.
Stayed 1 night in Nov 2023
Response from T. Patrick on Nov 9, 2023
Thank you for staying with us and taking the time to review your visit. We hope to see you again on your next trip to the area.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from T. Patrick on Nov 9, 2023
Thanks for the great review .

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very clean and comfortable. Solid breakfast. Friendly staff.
Stayed 1 night in Nov 2023
Response from T.Patrick on Nov 9, 2023
We appreciate your comments .I will be sure to share them with our entire team

10/10 Excellent

Marum

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from T. Patrick on Oct 16, 2023
Thank you for staying with us and for the wonderful review.

10/10 Excellent

Anastasia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slept well
Love the king sized foam pillows! That makes a huge difference! Service & staff at this location super nice!
Stayed 1 night in Sep 2023
Response from T.Patrick on Sep 28, 2023
Thank you for staying with us and for your support.

10/10 Excellent

RC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One word..EXCELLENT
Stayed 2 nights in Sep 2023
Response from T.Patrick on Sep 26, 2023
Thank you. That is our favorite word. :)

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Check in with Doupe was pleasant and easy even though we arrived quite late. She is lovely. The kids enjoyed breakfast and the pool. Room was clean as expected.
Stayed 1 night in Sep 2023
Response from T. Patrick on Sep 22, 2023
Thank you for taking the time to review your stay. I will be sure to share your comments with Doupe.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back!!!
Friendly ataff, room was clean and spacious. Great location, breakfast was pretty good as well. NO complaints.
Stayed 1 night in Sep 2023
Response from T.Patrick on Sep 12, 2023
Those are the greatest words a hotel can hear. "We will be back" Thank you

6/10 Okay

Susan

Liked: Cleanliness, staff & service
Overall nice clean rooms, friendly staff
Stayed 3 nights in Sep 2023
Response from T. Patrick on Sep 11, 2023
Thank you for staying with us. If you have a moment please let us know how we could have done better. Your honest feedback will help us in our efforts to improve.

10/10 Excellent

Willy

Stayed 1 night in Sep 2023
Response from T. Patrick on Sep 27, 2023
Thank you for staying with us. We appreciate the great review.

10/10 Excellent

Melissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was magnificent! The staff was so kind and accommodating and my kids LOVED the ice cream treats in the evenings. The hotel is conveniently situated near various restaurants, coffee spots and shopping options. We will definitely return to this hidden gem.
Stayed 2 nights in Jul 2023
Response from T. Patrick on Aug 30, 2023
Thank you for staying with us and for the fantastic review.

8/10 Good

Francine, San Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new hotel with modern clean rooms. Loved taking a jog in this area every morning
Stayed 18 nights in Jul 2023
Response from t on Aug 23, 2023
Thank you for staying with us.

8/10 Good

AnneMarie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and we enjoyed the free breakfast buffet in the morning.
Stayed 2 nights in Aug 2023
Response from T. Patrick on Aug 25, 2023
Thank you for staying with us.

10/10 Excellent

Mahesh

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
👌👌
Stayed 2 nights in Aug 2023
Response from T. Patrick on Sep 1, 2023
Thank you for staying with us.

10/10 Excellent

Justin

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in late due to driving scores country. Both staff members at the front desk were beyond helpful, kind and made our check-in smooth. Hotel was clean, quiet, and would stay here again.
Stayed 1 night in Aug 2023
Response from T. Patrick on Aug 23, 2023
Thank you for staying with us. I am happy to hear your stay was enjoyable.

10/10 Excellent

SALVADOR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevators need work
Stayed 2 nights in Aug 2023
Response from T. Patrick on Aug 21, 2023
Thank you for staying with us. We will have the Elevator Maintenance Company out to check the elevators.

10/10 Excellent

Shondra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Everyone at this location is so friendly and outgoing. My mom and I love staying here because it’s so clean and welcoming.
Stayed 1 night in Aug 2023
Response from T. Patrick on Aug 17, 2023
Thank you for your comments. I have shared them with the entire team. We appreciate you staying with us. :)

6/10 Okay

Rosalyn

Traveled with family
Liked: Cleanliness
It was cool - the water in the shower ran all night and no way to stop it. I was only here for one day so I did not make a big deal about it - it was really weird and annoying though.
Stayed 1 night in Aug 2023
Response from T. Patrick on Aug 17, 2023
I am sorry for the water issue. I have researched your room number and asked the Engineering Department to check it. Thank you for letting us know.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from T.Patrick on Aug 15, 2023
Thank you for staying with us and for the great review. The recognition is important to our team. I hope you will stay with us again on your next trip to Tampa

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from T.Patrick on Aug 15, 2023
Thank you for staying with us and taking the time to review your visit. We know you have many options when traveling and we are honored that you stayed with us.

4/10 Poor

Gloria

Disliked: Property conditions & facilities
Noisy and bed and pillows were very uncomfortable
Stayed 2 nights in Aug 2023
Response from T. Patrick on Aug 14, 2023
I am sorry your stay was not enjoyable. The room you were in is on the first floor by the exit. If you stay with us again in the future please let us know and we will try to place you on an upper floor away from the elevators.

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from T. Patrick on Aug 8, 2023
Thank you for the great review. I am happy to hear your stay was enjoyable.

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got the two bedroom suite and it was everything i expected and more! The staff was nice and helpful and i really enjoyed my stay. Would love to come visit again :)
Stayed 2 nights in Aug 2023
Response from T. Patrick on Sep 1, 2023
We would love to have you stay with us again on your next visit to the area.

10/10 Excellent

Darvin

Stayed 1 night in Jul 2023
Response from T. Patrick on Aug 2, 2023
Thank You for staying with us. :)

10/10 Excellent

Alexis

Stayed 1 night in Jul 2023
Response from T. Patrick on Aug 21, 2023
Thank you for staying with us.

10/10 Excellent

Herne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from T. Patrick on Jul 31, 2023
Thank you staying with us and for taking the time to review your visit. We take all of our reviews very seriously and appreciate the great score.

10/10 Excellent

Eliana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel clean modern
Stayed 1 night in Jul 2023
Response from T. Patrick on Jul 31, 2023
Thank you for the great review. 10 of 10 is what we strive for. I will share it with the entire team. :)