Exterior

Reviews of Holiday Inn Express Hotel & Suites Tampa-Rocky Point Island, an IHG Hotel

2.5 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 443 out of 1005 reviews" "
Rating 8 - Good. 287 out of 1005 reviews" "
Rating 6 - Okay. 121 out of 1005 reviews" "
Rating 4 - Poor. 84 out of 1005 reviews" "
Rating 2 - Terrible. 70 out of 1005 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property in close proximity to Tampa International
Stayed 1 night in Mar 2024
Response from Holly on Mar 28, 2024
We are so glad to hear you enjoyed your stay!

10/10 Excellent

Cynthia, North Port

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holly on Mar 28, 2024
Thank you so much for the 5/5!!

2/10 Terrible

Timothy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were comfortable and the shower was nice. I’m ok with “we’re not full service” but that does not mean “no service”. There was no cleaning in the room unless we specifically asked, we had to go to the front desk to get towels and pillows, we had a plumbing problem and there was no maintenance person available to fix it, there was no milk available at breakfast and when you tried to call the front desk from your room there was no connection. It seemed for most of the time that there was only 1 person working in the whole hotel. Not only a service problem but could be a big safety problem. We will look elsewhere the next time.
Response from Holly on Mar 28, 2024
I am so sorry to hear we missed the mark on all your issues, I assure you this is not our standard. I will use your feedback as training opportunities with the staff, and apologize again for these issues during your stay.

8/10 Good

hilario

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from Holly on Mar 28, 2024
Thank you for your review

10/10 Excellent

Ken

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues to report, nice stay.
Stayed 2 nights in Mar 2024
Response from Holly on Mar 19, 2024
Thank you so much for the 5/5!!

10/10 Excellent

Nikolai

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for a day with 3 kids and everything was great
Stayed 1 night in Feb 2024
Response from Holly on Mar 19, 2024
Thank you so much for the 5/5! We are so glad to hear your stay was great, we hope to see you again soon.

10/10 Excellent

Jared

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast
Stayed 1 night in Feb 2024
Response from Holly on Mar 19, 2024
Thank you so much for the 5/5, I'm glad to hear you enjoyed our breakfast, hope to see you again soon.

4/10 Poor

James

Traveled with partner
Waited for 55 minutes in lobby to check in.
Stayed 1 night in Feb 2024
Response from Holly on Mar 19, 2024
I am so sorry for the issues you experienced at check in, I assure you this is not our standard. Please give us another opportunity to correct our wrongs. Hope to see you again and thank you for your feedback.

2/10 Terrible

Gail

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Computer system down, only 1 person working desk...line did not move. We asked for them to store luggage and left for dinner. When we returned system up but could not find reservation...said 2 people had sa.e last name. Finally got correct room.
Stayed 1 night in Feb 2024
Response from Holly on Mar 19, 2024
I apologize for your check in experience and I assure you this is not our standard. Thank you for the review and your feedback as we will use this to better your experience next time.

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Holly on Mar 19, 2024
Thank you for the 5/5!

10/10 Excellent

peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Rocky Point/ Tee on Feb 17, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Mary Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Night clerk went above and beyond duty to check us in. And he said "It was just his job."
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Rocky Point/ Tee on Feb 4, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,

6/10 Okay

Vincent

Stayed 1 night in Jan 2024
Response from Holly on Mar 19, 2024
Thank you for your review

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Someone in the lobby 24 hours a day
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Rocky Point/ Tee on Jan 21, 2024
Thank you Susan, for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,

10/10 Excellent

lisa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Rocky Point/ Tee on Jan 21, 2024
Thank You Lisa, for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Rocky Point/ Tee on Jan 21, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,

8/10 Good

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's was NYE (Bucs game), but fireworks were going off all night (including what sounded like M80s very close by). Also, people were slamming doors & talking very loudly in the hall - all night. So, let's just say we didn't get much sleep. I even turned the fan on to drown out the noise. If I were to stay again (not on NYE), I'd bring a white noise machine (the person in the room next door was snoring really loud too).
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Rocky Point/ Tee on Jan 7, 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TAMPA AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you,

10/10 Excellent

Annie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean & well kept up. Negative issues were TV reception was very poor, could only get a few channels. Also, both window shades were stuck in either up or down position
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Rocky Point/ Tee on Jan 7, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,

10/10 Excellent

Oscar

Stayed 2 nights in Dec 2023
Response from Holiday Inn Express Rocky Point/ Tee on Jan 21, 2024
Hi Oscar,Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and had our room ready earlier both stays!
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Rocky Point/ Tee on Jan 7, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you,

10/10 Excellent

mayquel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Holiday Inn Express Rocky Point/ Tee on Jan 7, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you,

10/10 Excellent

Bob

Stayed 1 night in Dec 2023
Response from Holiday Inn Express Rocky Point/ Tee on Dec 31, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,Sincerely,Guest Service Agent -T

10/10 Excellent

Steve

Stayed 1 night in Dec 2023
Response from Holiday Inn Express Rocky Point/ Tee on Jan 21, 2024
Hi Steve,Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,

10/10 Excellent

Rodrigo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Rocky Point/ Tee on Dec 31, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,Sincerely,Guest Services -T

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T is so nice and friendly! Made the check in process smooth and was helpful for places to check out.
Stayed 2 nights in Dec 2023
Response from Holiday Inn Express Rocky Point/ Tee on Dec 18, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The place was great! Big bathroom!
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Rocky Point/ Tee on Dec 18, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Holiday Inn Express Rocky Point/ Tee on Dec 15, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, Sincerely,Guest Service Agent T

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Rocky Point/ Tee on Dec 7, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,

10/10 Excellent

Gabrielle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Area was quiet. Room was updated and clean. A/C worked great. Nice staff. Would go again.
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Rocky Point/ Tee on Dec 7, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Currently painting and upgrading the property but still a great hotel. Very comfy rooms, beds. Room amenities are very good. LToiletries are Dove products.
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Rocky Point/ Tee on Nov 28, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. And we will let Ms. Sonja in breakfast know that you appreciated her service.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Rocky Point/ Tee on Nov 28, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. And we will let Ms. Sonja in breakfast know that you appreciated her service.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was close to several areas we were visiting. Bahama Breeze restaurant next door. Several other restaurants a short drive away
Stayed 3 nights in Nov 2023
Response from Tee on Nov 17, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,T-Guest Service Agent

10/10 Excellent

Charlotte

Stayed 1 night in Nov 2023
Response from Holiday Inn Express Rocky Point/ Tee on Dec 7, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,

10/10 Excellent

Darin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Rocky Point/ Tee on Nov 15, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,T-

4/10 Poor

Cara

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Holiday Inn Express Rocky Point/ Tee on Nov 15, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, Tampa Airport/ Rocky PointSincerely,T-

10/10 Excellent

Sergey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything. Thank you.
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Rocky Point/ Tee on Nov 7, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Guest Service Agent T

10/10 Excellent

Linda

Stayed 1 night in Oct 2023
Response from Tee on Oct 31, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,Sincerely,Guest Service Agent

8/10 Good

Derrick

Liked: Staff & service
Room renovated, but quickly done and not to the upmost quality in every area, but nice. Bathroom behind door and by shower had hairs on floor. Safe in room had no power so could not be used and that was disappointing. Otherwise room cleaned daily which I greatly appreciated! Staff very friendly! Daily breakfast also.
Stayed 3 nights in Oct 2023
Response from T on Oct 21, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Guest Service Agent T

8/10 Good

rosario maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Holiday Inn Express Rocky Point GSM on Sep 26, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Arelis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Holiday Inn Express Rocky Point/ Tee on Sep 25, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Christina, Corinth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Tee on Sep 24, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Although still doing renovations, the project so far is amazing.
Stayed 1 night in Sep 2023
Response from Holiday Inn Express Rocky Point on Sep 16, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,TwoniaGuest Service Manager

10/10 Excellent

Darshan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Spacious Room. There was a consutruction going on at this time so call before booking but the room is very big and good.
Stayed 1 night in Sep 2023
Response from Holiday Inn Express Rocky Point on Sep 13, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Guest Service Manager

2/10 Terrible

Jaysha

Stayed 1 night in Aug 2023
Response from Holiday Inn Express Rocky Point GSM on Sep 16, 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TAMPA AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

10/10 Excellent

Audra

Stayed 3 nights in Aug 2023
Response from Holiday Inn Express Rocky Point on Aug 29, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 1 night in Aug 2023
Response from Holiday Inn Express Rocky Point on Aug 25, 2023
Thanks for sharing! Please come back to see us.

2/10 Terrible

Tanasha

Stayed 1 night in Aug 2023
Response from Holiday Inn Express Rocky Point on Sep 13, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

PAMELA AND MARK

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This hotel is under major renovation. There was a musty odor in the lobby and dust everywhere. The staff was mopping and cleaning but the situation was less than ideal. The floor we stayed on was mostly renovated but the coffee maker didn’t work and there was no chair in the room. We checked in around 3:30 and there was lots of construction noise for the next couple of hours. I think they should let the customers know when they are remodeling PRIOR to arrival.
Stayed 1 night in Aug 2023
Response from Holiday Inn Express Rocky Point on Aug 14, 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comment.

10/10 Excellent

Daniel

Stayed 1 night in Jul 2023
Response from Hotel on Aug 22, 2023
Thank you for your review. Hope to see you again soon.

2/10 Terrible

Lina P.

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Good breakfast. Receptionist was rude. Room furniture was old under sheets and bed pad bath floor very dirty
Stayed 1 night in Jul 2023
Response from Holiday Inn Express Rocky Point on Jul 31, 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TAMPA AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the futuI hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.