Not even worth 1 Star!
Posted Mar 23, 2016
First off, the room was far from a "Suite" as stated. There was no separate living/bedroom area, and as for a Full Kitchen, again very misleading. There was a Microwave, 2 Burners, a Fridge and Dishwasher but no Oven! The limited pots, pans and silverware were old, dirty and scratched up. The Garbage Disposal had a horrible odor coming from it like rotten eggs that a full bottle of Bleach didn't even kill the smell. The bathroom was small with no tub, and I was traveling with a baby, I think that should be clear before booking. The crib "pack and play" we received was old, ripped, dirty, with stains and smelled like moth balls. Housekeeping was terrible! They came in and only made the bed and gave us fresh towels. They left the old towels on the floor, did not vacuum, clean up the tub or sinks and didn't even take out the trash. The Woman at the front desk was very rude all week and made me feel. She had no sense of urgency to repair the 1st fl. elevator button that was broken for almost 2 days. People were lined up waiting for someone to come down so they could get on. For those who couldn't use the stairs like us with a stroller and our room on the 6th floor, it was very frustrating. When we addressed that the lights in the Pool/Sports Area were off early, we were given the excuse that they haven't been reprogrammed since daylight savings time so we were all out in the dark trying to Play at 9pm.
Comment from Hotel Management
Mar 30, 2016 by Mrt, Hotel Management
We are sorry your experience with us was less than perfect. We hope you would give us another chance in the future.