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Reviews of La Quinta Inn & Suites by Wyndham Tampa Bay Area-Tampa South

2.5 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 193 out of 635 reviews" "
Rating 8 - Good. 181 out of 635 reviews" "
Rating 6 - Okay. 106 out of 635 reviews" "
Rating 4 - Poor. 77 out of 635 reviews" "
Rating 2 - Terrible. 78 out of 635 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Manager on Apr 24, 2024
Dear Scott,Thank you so much for the perfect 5/5 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

4/10 Poor

Jodi

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room did not have a closet, just some rings hanging out from the wall with no hangers. The fridge was just sitting on the floor alone next to a wall. They say they have housekeeping but did not come to my room. When I mentioned it to the person at the front desk they said because I had the do not disturb on my door. We took that sign down and was out of our room at 9:30 am. So does this mean they were going to do it at 8am?so apparently they never even tried to go back and look if it was off. Our bathroom sounded like it had a leak every time the people upstairs took a shower. This is also under an underpass and you can hear the cars and motorcycles all night. The big king size bed only had 3 tiny pillows and the room did not have a blow dryer like they advertised. I had to go to the front desk and they gave me more pillows and a blow dryer. They also did not have enough room for parking and people had to double park on the side of the building. I would not recommend or stay at this hotel again.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 22, 2024
Dear Guest ,We apologize for the unsatisfactory conditions you experienced during your stay. Cleanliness is a top priority for us, and we regret falling short of your expectations. Immediate action will be taken to address the issues you mentioned to ensure a more pleasant experience for our guests in the future. We appreciate your feedback and hope to have the chance to provide a significantly improved stay.Sincerely, Hotel Manager

10/10 Excellent

Anais

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the cleanness of this hotel! The staff was also very helpful and answered all my questions. I called to let them know I was going to arrive late to do my check in, and they answered the phone quickly and let me know it was okay I get there later in the night.
Stayed 1 night in Apr 2024
Response from Manager on Apr 22, 2024
Dear Anais,Thank you so much for the perfect 5/5 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 Excellent

Connie

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at La Quinta a lot. I travel alone with a dog and I've always had good luck with them and at a decent price. Great staff, love their beds and showers and i can get s later check out for only $10 more. Can't beat that!
Stayed 1 night in Apr 2024
Response from Manager on Apr 22, 2024
Dear Connie,Thank you so much for the perfect 5/5 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

8/10 Good

Naveen

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 7, 2024
Dear Guest,Thank you for taking the time to review your recent stay with us. We appreciate your feedback and are pleased to see that you had a positive experience overall. If there are any specific areas where we can improve and earn that fifth star on your next visit, please feel free to share your suggestions with us. Your input is valuable to us as we strive to provide the best possible experience for our guests. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

4/10 Poor

Hector, El Paso

Business traveler
Horrible, rooms are not clean properly. Sticky floor, dirty bathroom. Pictures on Expedia are a lie, they make it seem way better than it is. Do not book here.
Stayed 1 night in Apr 2024
Response from Manager on Apr 6, 2024
Dear Guest ,We apologize for the unsatisfactory conditions you experienced during your stay. Cleanliness is a top priority for us, and we regret falling short of your expectations. Immediate action will be taken to address the issues you mentioned to ensure a more pleasant experience for our guests in the future. We appreciate your feedback and hope to have the chance to provide a significantly improved stay.Sincerely, Hotel Manager

10/10 Excellent

Dyjore

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was very good
Stayed 1 night in Mar 2024
Response from Manager on Apr 6, 2024
Dear Dyjore,Thank you so much for the perfect 5/5 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

4/10 Poor

Alison

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 6, 2024
Dear Guest,We are sorry to learn that your experience fell short of expectations. We value your feedback and would appreciate more details on the areas that contributed to your rating. This will help us address any concerns and improve our services. Thank you for sharing your thoughts, and we hope to have the opportunity to make amends in the future.Sincerely, Hotel Manager

2/10 Terrible

Davontae

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
This experience is unrateable, the room smelled and the bed was dirty, there were also bugs in the room. After complaining they never apologized and did not offer a refund
Response from Manager on Apr 6, 2024
Dear Guest ,We apologize for the unsatisfactory conditions you experienced during your stay. Cleanliness is a top priority for us, and we regret falling short of your expectations. Immediate action will be taken to address the issues you mentioned to ensure a more pleasant experience for our guests in the future. We appreciate your feedback and hope to have the chance to provide a significantly improved stay.Sincerely, Hotel Manager

8/10 Good

Alejandra

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The property has not enough parking space for all the guests and the staff was not really friendly. At the Breakfast the was not enough food so we has to eat pretty much left overs.
Stayed 1 night in Mar 2024
Response from Manager on Apr 6, 2024
Dear Alejandra,Thank You for staying with us ,we are sorry for the experience you had during the stay .We have made a note regarding the issues mentioned by you and solve them ,we also feel sorry for the staff experience .Hope you give us a chance to serve you better next time

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Apr 6, 2024
Dear Joseph,Thank you so much for the perfect 5/5 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

8/10 Good

Thomas

Stayed 1 night in Mar 2024
Response from Manager on Apr 22, 2024
Dear Thomas, Thanks for the stay at our hotel and the feedback with 4 stars. Hope you had a satisfactory stay, You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager.

10/10 Excellent

Todd

Stayed 1 night in Mar 2024
Response from Manager on Apr 6, 2024
Dear Todd,Thank you so much for the perfect 5/5 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 Excellent

Damas

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Its good
Stayed 1 night in Mar 2024
Response from Manager on Mar 31, 2024
Dear Damas,Thank you so much for the perfect 5/5 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

6/10 Okay

Sofia

Traveled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff was great but the area was very noisy and it felt like I had no privacy
Stayed 1 night in Mar 2024
Response from Manager on Mar 28, 2024
Dear Guest,Thank you for sharing your feedback on Expedia. We made a note on your reservation so we can accommodate you on the quieter side of the property next time ,appreciate you praising our staff ,we take a pride in serving our guests .Sincerely, Hotel Manager

6/10 Okay

richard

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 28, 2024
Dear Guest,Thank you for sharing your feedback on Expedia. We appreciate your input, and we are curious to learn more about your experience to better address any concerns you may have had. If there are specific aspects you would like to discuss or provide more details on, please feel free to share.Sincerely, Hotel Manager

10/10 Excellent

Dyjore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the staff easy check in they offer late check out.
Stayed 1 night in Mar 2024
Response from Manager on Mar 31, 2024
Dear Guest,We're delighted to hear that you found our employees to be great!At this Tampa South Hotel - La Quinta, we take pride in providing exceptional service and hospitality to all our guests, and it's wonderful to know that our team exceeded your expectations.Your kind words mean a lot to us, and we will be sure to pass along your compliments to our staff. We look forward to welcoming you back in the future and providing you with another fantastic experience.Warm regards,Hotel Manager

2/10 Terrible

Keli

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
When I booked through Expedia I did not see an option for early check in. Immediately after booking, I called the property and gave them my reservation information and asked if I could do early check in. They asked me what time. I told them around 1pm and they said yes. I arrived at the appointed timeframe only to be told that there were no notes in my reservation for early check in. I agreed to pay the $20 fee which I had not been told about previously so I could still check in early. I received a room only a few moments later after being told they had been booked full the night before. I booked a single king bed room and had to get a double queen instead at the same price which was fine. Throughout the night I noticed the floor had not been swept or mopped. The curtains appeared to only have sheer curtains and I later found a set hidden in the back at around midnight. (Thankfully) The parking lot is very cramped with too many spaces in the size lot which still aren’t enough for the amount of rooms they have in the building. Now that I’ve said that, the front desk person (after the original guy I met) was kind and attentive. The breakfast was decent and I was happy to see there were other options that accommodate my allergies. (I didn’t even ask them previously since I figure I can always eat somewhere else) They do have a small convenience section where you can buy drinks and snacks which was very handy to have available.
Stayed 1 night in Mar 2024
Response from Manager on Mar 28, 2024
Dear Keli,We are sorry for the experience you had during your recent stay ,there might be a miscommunication that had left you with bad experience , We do apologize for the inconvenience caused and we would love to have to stay again with us and make sure you are accommodated as per your request Sincerely,Hotel Management

4/10 Poor

Chris

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 28, 2024
Dear Guest,Thank you for sharing your feedback on Expedia. We appreciate your input, and we are curious to learn more about your experience to better address any concerns you may have had. If there are specific aspects you would like to discuss or provide more details on, please feel free to share.Sincerely, Hotel Manager

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay to catch an early flight out.
Stayed 1 night in Mar 2024
Response from Manager on Mar 28, 2024
Dear Lawrence,We're delighted to hear that you found our employees to be great!At this Tampa South Hotel - La Quinta, we take pride in providing exceptional service and hospitality to all our guests, and it's wonderful to know that our team exceeded your expectations.Your kind words mean a lot to us, and we will be sure to pass along your compliments to our staff. We look forward to welcoming you back in the future and providing you with another fantastic experience.Warm regards,Hotel Manager

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 1 night in Mar 2024
Response from La Quinta Management on Mar 16, 2024
Dear Guest,We're delighted to hear that you found our employees to be great!At this Tampa South Hotel - La Quinta, we take pride in providing exceptional service and hospitality to all our guests, and it's wonderful to know that our team exceeded your expectations.Your kind words mean a lot to us, and we will be sure to pass along your compliments to our staff. We look forward to welcoming you back in the future and providing you with another fantastic experience.Warm regards,Hotel Manager

10/10 Excellent

Westly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were great
Stayed 1 night in Feb 2024
Response from Management on Mar 10, 2024
Dear Guest,We're delighted to hear that you found our employees to be great!At this Tampa South Hotel - La Quinta, we take pride in providing exceptional service and hospitality to all our guests, and it's wonderful to know that our team exceeded your expectations.Your kind words mean a lot to us, and we will be sure to pass along your compliments to our staff. We look forward to welcoming you back in the future and providing you with another fantastic experience.Warm regards,

10/10 Excellent

Dyjore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and would definitely stay again
Stayed 1 night in Mar 2024
Response from Management on Mar 10, 2024
Dear Guest,We're thrilled to hear that you had a very nice experience at our hotel and that you would choose to stay with us again.At this Tampa South Hotel, we strive to provide exceptional service and comfortable accommodations to all our guests, and it's wonderful to know that we met your expectations.Your kind words mean a lot to us, and we truly appreciate your support. We look forward to welcoming you back on your next visit and providing you with another memorable stay.Warm regards,

8/10 Good

Corinne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😎
Stayed 1 night in Feb 2024
Response from Management on Mar 10, 2024
Thank you for a wonderful feedback. Next time we will work harder to achieve one more point to make it a perfect score of 5 :)

6/10 Okay

KIETH

Traveled with family
Disliked: Amenities
This is kind of a last ditch property at best. We settled at this property as most others were sold out. What we paid for the night was a complete ripoff as compared to the price paid, wow!!!
Stayed 1 night in Feb 2024
Response from La Quinta Management on Feb 27, 2024
Dear Keith ,Thank you for sharing your feedback on Expedia. We appreciate your input, and we are curious to learn more about your experience to better address any concerns you may have had. If there are specific aspects you would like to discuss or provide more details on, please feel free to share.Sincerely, Hotel Manager

2/10 Terrible

Kelly

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
When we went to check out the guy was outside smoking and it clearly states no smoking. When we told him we were ready to check out he said ok and finished his cigarette. No hurry to take care of his customers at all.
Stayed 1 night in Feb 2024
Response from Management on Mar 10, 2024
Dear Guest,Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced during your check-out process due to the staff member's behavior.We take your feedback seriously and will address this issue with our team to ensure that all of our staff adhere to our policies and provide prompt and attentive service to our guests.Please know that this does not reflect our usual standard of service, and we appreciate your understanding and patience. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,

8/10 Good

Vincent, Canastota

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located for travel in and around Tampa. The staff was extremely helpful, kind and efficient.
Stayed 5 nights in Feb 2024
Response from Management on Mar 10, 2024
Dear Guest,Thank you for taking the time to share your positive feedback about your recent stay with us. We're thrilled to hear that you found our location convenient for your travel needs and that our staff exceeded your expectations in terms of helpfulness, kindness, and efficiency.At La Quinta Hotel, we strive to provide exceptional service and hospitality to all our guests, and it's wonderful to know that we succeeded in making your stay enjoyable and stress-free.Your kind words mean a lot to us, and we truly appreciate your support. Should your travels bring you back to Tampa, we look forward to welcoming you again at this Tampa South Hotel and providing you with another memorable experience.Warm regards,Hotel Tampa South

8/10 Good

Junk-it

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is under renovation which is good but the room i was in had no closet. Breakfest was terrible.
Stayed 2 nights in Feb 2024
Response from Management on Mar 10, 2024
Dear Guest,Thank you for sharing your feedback about your recent stay with us. We appreciate your patience and understanding regarding our ongoing renovations.We apologize for any inconvenience caused by the lack of a closet in your room. Your comments are valuable to us, and we will certainly use them to improve our offerings and ensure a more comfortable stay for our guests in the future.Please know that your satisfaction is important to us, and we hope to have the opportunity to welcome you back once our renovations are complete and to provide you with a much-improved experience.Warm regards,

8/10 Good

Albert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Response from Management on Mar 10, 2024
We're delighted to hear that you had a good experience at our hotel.At La Quinta Hotel, we strive to provide exceptional service and comfortable accommodations to all our guests, and we're thrilled that we met your expectations.Your kind words mean a lot to us, and we truly appreciate your support. We look forward to welcoming you back on your next visit and providing you with another memorable stay.Warm regards,

10/10 Excellent

Beth, Cape Coral

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from La Quinta Management on Feb 26, 2024
Dear Beth,Thank you so much for the perfect 5/5 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 Excellent

Lisa, buena park

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and friendly staff. Quiet and clean.
Stayed 1 night in Jan 2024
Response from La Quinta Management on Feb 26, 2024
Dear Lisa ,Thank you so much for the perfect 5/5 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

4/10 Poor

Hector

Disliked: Amenities
Nothing
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 4, 2024
Dear Guest,We appreciate your feedback on Expedia, although we regret that your experience did not meet your expectations. We would like to understand more about the specific issues you encountered to improve our services. If you have any details or suggestions you'd like to share, please feel free to provide them.Sincerely, Hotel Manager

6/10 Okay

Tracey

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Feb 4, 2024
Dear Guest,Thank you for sharing your feedback on Expedia. We appreciate your input, and we are curious to learn more about your experience to better address any concerns you may have had. If there are specific aspects you would like to discuss or provide more details on, please feel free to share.Sincerely, Hotel Manager

10/10 Excellent

Saglenda

Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 4, 2024
Dear Guest,Thank you for the perfect 5 out of 5 rating on Travelocity! We are delighted to hear that you had a positive experience during your stay. If you have any specific comments or if there's anything else you'd like to share, please feel free to let us know.Sincerely, Hotel Manager

4/10 Poor

Levi

Disliked: Cleanliness, staff & service, property conditions & facilities
Construction at 8am on Sunday making lots noises. Ac didn’t work right. Breakfast want practically nothing
Stayed 2 nights in Jan 2024
Response from Manager on Mar 10, 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience caused.Your comfort and satisfaction are of the utmost importance to us, and we regret that we fell short of meeting your expectations in these areas. Please rest assured that we take your comments seriously and will address each concern with our team to ensure that such incidents are not repeated in the future.We appreciate your valuable feedback as it helps us to identify areas for improvement and to strive for excellence in our service delivery. Should your travels bring you back to our area, we hope for the opportunity to welcome you again and provide you with a much-improved experience.Warm regards,Hotel Management Team

8/10 Good

Gervaise

Stayed 1 night in Jan 2024
Response from Management on Mar 10, 2024
Thank you for giving the best rating possible. We will work harder to achieve 5 out of 5 upon your next visit.

4/10 Poor

Magda

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 1, 2024
Dear Magda,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

2/10 Terrible

Manuel

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Moldy, dirty, stinky.
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 30, 2023
Dear Manuel,We apologize for the unsatisfactory conditions you experienced during your stay. Cleanliness is a top priority for us, and we regret falling short of your expectations. Immediate action will be taken to address the issues you mentioned to ensure a more pleasant experience for our guests in the future. We appreciate your feedback and hope to have the chance to provide a significantly improved stay.Sincerely, Hotel Manager

8/10 Good

michael h

Stayed 3 nights in Dec 2023
Response from Management on Mar 10, 2024
Thank you for providing the best rating possible. Our team is working and improving in all the aspect so that by the time you come next time we can strike that perfect score of 5! See you soon.

10/10 Excellent

Gavin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear Gavin,Thank you so much for the perfect 10/10 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bath room filthy rusty drywall junk Bed sheets filthy Noisy
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 8, 2023
Dear Guest,Thank you for your stay. We are sorry that some housekeeping and maintenance issues detracted so much from your stay with us. We’re taking action to make this hotel a better place than ever before and we encourage you to give us another try. We take real pride in providing the best possible guest experience, and we regret that we let you down. Please visit us again.Sincerely, Hotel Manager

4/10 Poor

Keidra, Williamsburg

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
At no fault of the hotel but the person next to me was noisy & disruptive through the night. The website did not mention the hotel having on-going construction however there was a sign at thd front that construction would be taking place between the hours of 9-4. My room lacked proper cleaning after construction, debris & dust still throughout.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 6, 2023
Dear Keidra,We sincerely apologize for the inconvenience caused by the disruptive neighbour and the unexpected construction noise. We regret that our website did not adequately communicate the ongoing construction, and we appreciate your feedback on this matter. We also apologize for the lack of proper cleaning in your room post-construction. Your concerns will be addressed, and we'll work to improve communication and cleanliness. Thank you for bringing this to our attention, and we hope to have the opportunity to provide a better experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Thane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Failure on Multiple Levels
I booked a room for the weekend for nearly $300. Online, and on my booking, it clearly states anybody over the age of 18 can check in. Once I arrived, I was informed I could not check in because I was under 21 and gave me no help and had no care to help me with the refund process, additionally, the manager on the property has failed to respond to Hotels.com to provide proper documentation to allow me to obtain my refund so this joke of a property screwed me out of $300. Moreover, I was told it was a common issue and this specific location is the only one you need to be 21 to check in however they had failed to make that clear with booking softwares. Unacceptable.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 6, 2023
Dear Guest,I'm sorry to hear about the inconvenience you experienced. The miscommunication and lack of assistance are unacceptable. We apologize for any frustration caused by our policies not aligning with the information provided during your booking. Rest assured, we take this seriously, and we will investigate the issue. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 Excellent

Kirth

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was polite, and competent. Overall look of the place was very comfortable enjoyable stay
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 20, 2023
Dear Kirth,Thank you for your feedback. We're delighted to hear that the staff was polite and competent, contributing to your overall enjoyable stay. Your positive feedback on the comfortable overall look of the place is much appreciated. We aim to provide a welcoming atmosphere, and we look forward to hosting you again for another pleasant experience in the future. Sincerely, Hotel Manager

4/10 Poor

Guy

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Sewer smell
The sewer smell on our floor was overwhelming due to construction / repair.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 13, 2023
Dear Guy,We apologize for the inconvenience caused by the overwhelming sewer smell on your floor due to construction or repair. Your comfort is important to us, and we regret that this aspect of your stay did not meet our standards. We will investigate the issue promptly and address it to prevent any recurrence. We appreciate your understanding and hope to have the opportunity to provide a better experience for you in the future.Sincerely, Hotel Manager

2/10 Terrible

Elyse

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 1, 2023
Dear Elyse,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please don't hesitate to let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again.Sincerely, Hotel Manager

6/10 Okay

Øyvind

Business traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 11, 2023
Dear Guest,Thank you for your stay and the Six ratings. From an improvement point of view, we look for specific & particular experience sharing. You will have a better experience next time. Our staff is always working to improve the hotel and we hope you'll stay with us again soon!Sincerely, Hotel Manager

10/10 Excellent

GWENDOLYN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Nov 8, 2023
Dear GWENDOLYN,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

6/10 Okay

Susan

Stayed 2 nights in Oct 2023
Response from Hotel Manager on Nov 22, 2023
Dear Susan,Thanks so much for your very kind feedback. We sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

2/10 Terrible

Aspen

Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 15, 2023
Dear Aspen,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager