Could have been way better
Posted Oct 11, 2016
When we booked this hotel, we specifically asked about the pet policy, as this was part of the evacuation for Hurricane Matthew and we were forced to take pets. I was told on the phone there is no additional pet policy. Upon receiving the final bill however, there was an additional $45 charge for pet allowance. Other things to note is that the room we stayed in had visible and notable mold smell, which was clearly visible in the corner of the room. We were also told that if we wanted an additional night in the room we could let them know at check in, but when we checked in we were told that was not the case.