Dear DeborahThank you for choosing the Ramada Hotel Temple Terrace. I am glad your stay was enjoyable. The hotel is under renovations and replaced half of the hotel with new furniture and now waiting for the other half to arrive. In the meantime all rooms were painted plus new bathroom tiles were replaced in all rooms plus other projects being scheduled. This hotel is closer to Busch Gardens and the University of South Florida. The other is the Ramada Westshore which is much closer to the airport and Raymond James Stadium and apologize that it was misleading. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests. The entire staff and I hope to see you at our location when back in the area.Best RegardsAllan KellerGeneral Manager

Dear TatyanaThank you for choosing the Ramada Hotel Temple Terrace. I am so glad your stay was Excellent and did not encounter any issues. Our intent is to provide Outstanding Customer Service along with High Quality Standards to all hotel guests and pleased we met or exceeded your overall expectations. The entire staff and I hope to see you again at our hotel when back in the area.Best RegardsAllan KellerGeneral Manager

Dear Andrea.Thank you for choosing the Ramada Hotel Temple Terrace. I am glad your stay was Excellent but do apologize for the pillows. I will share this with the Head Housekeeper. Recently I purchased all new pillows but will check to see if the room you were in was replaced and if not it needs to be replaced. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests. The entire staff and I hope to see you again when back in the area.Best RegardsAllan KellerGeneral Manager

Dear David Thank you for choosing the Ramada Hotel Temple Terrace. I am so glad your stay was Excellent plus the rating provided was most appreciated. Our mission is to provide Outstanding Customer Service along with High Quality Standards to all hotel guests and pleased we were able to have met or exceeded your overall expectations. The entire staff and I hope to see you again when back in the area.Best RegardsAllan KellerGeneral Manager

Dear ScotAs General Manager I take all ratings very seriously especially the poor ones. I do apologize for any issues you had during your stay but with no comments being made it is much more difficult to correct. I will try to find out what room you were in and address them to the staff. Our intent is to provide Excellent Customer Service along with High Quality Standards to all hotel guests and again apologize for not meeting your expectations. The entire staff and I hope you can give us another chance when back in the area.Best RegardsAllan KellerGeneral Manager

Dear AbbyThank you for choosing the Ramada Hotel Temple Terrace. I am so glad your recent stay was Excellent and did not encounter any issues plus the 5 rating was definitely most appreciated. Our mission is to provide Outstanding Customer Service along with High Quality Standards to all hotel guests and pleased we were able to have met or exceeded your overall expectations. The entire staff and I hope to see you again at our hotel when back in the area.Best RegardsAllan KellerGeneral Manager

Dear DavidThank you for choosing the Ramada Hotel Temple Terrace. I am so glad your stay was Excellent an did not encounter any issues plus the 5 out of 5 rating most most appreciated. Our mission is to provide Outstanding Customer Service along with High Quality Standards to all hotel guests and pleased we were able to have met or exceeded your overall expectations. The entire staff and I look forward to your next stay at our hotel when back in the area.Best RegardsAllan KellerGeneral Manager

Dear SrivasThank you for choosing the Ramada Hotel Temple Terrace. We are a much older hotel in the area which was built back in the 1980s and in the process of renovations. We have replaced furniture in half of the rooms but now waiting for the other half to arrive. I know that some of the old furniture is very outdated and worn. In the meantime, all rooms have been painted and replaced all bathroom tiles along with other projects being scheduled. I apologize for the insect and will find out what room you were in and spray the room and contact our Pest Control Company. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests. The entire staff and I hope you see you again when back in the area.Best RegardsAllan KellerGeneral Manager

Dear BrittanyThank you for choosing the Ramada Hotel Temple Terrace. I am glad your stay was Satisfactory but hoped it would have been more enjoyable. I apologize for the room being stuffy and I will see what room you were in and have Maintenance check out the room and especially the air conditioner. Our intent is to provide Excellent Customer Service along High Quality Standards to all hotel guests. The entire staff and I hope to see you again at our location when back in the area.Best RegardsAllan KellerGeneral Manager

Dear LatinaThank you for choosing the Ramada Hotel Temple Terrace. I am so glad your stay with us was Excellent and did not encounter any issues plus the 5 out of 5 rating provided was most appreciated. Our mission is to provide Top Notch Customer Service along with High Quality Standards to all hotel guests and pleased we were able to have met or exceeded your overall expectations. The entire staff and I hope to see you again when back in the area.Best RegardsAllan KellerGeneral Manager

Dear ReynaldoThank you for choosing the Ramada Hotel Temple Terrace. I am glad your stay with us was Very Enjoyable and did not comment on any issues. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests and pleased we met your expectations. The entire staff and I hope to see you again at our location when back in the area.Best RegardsAllan KellerGeneral Manager

Dear EileenThank you for choosing the Ramada Hotel Temple Terrace. I am so glad your stay was Very Enjoyable and did not comment on any issues. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests. The entire staff and I hope to see you again when back in the area.Best RegardsAllan KellerGeneral Manager

Dear BernardoThank you for choosing the Ramada Hotel Temple Terrace. I am glad your stay was Enjoyable but hoped it would have been more enjoyable. If you have a chance please let me know about the conditions not being the best so I can address it with the staff. Our intention is to provide Excellent Customer Service along with High Quality Standards to all hotel guests. The entire staff and I hope to see you again when back in the area.Best RegardsAllan KellerGeneral Manager

Dear BrittanyAs General Manager I can assure you all reviews are taken very seriously especially the poor ratings and please accept my apologies and will look into it. I understand that you had a requested a certain room type but sometimes we have guests who are supposed to check out but decide to stay over which limits us in providing the room type. Some of those guests refuse to move to another room and it does make it more difficult and have no choice but to have put you in a room with 2 full size beds. It is very rare that this happens and again apologize. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests but we failed to have met your expectations. but do hope you give us another chance when back in the area.Best RegardsAllan KellerGeneral Manager

Dear AnielThank you for choosing the Ramada Hotel Temple Terrace. I am so glad your stay was Excellent plus the 5 out of 5 rating was most appreciated. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests and pleased we met or exceeded your expectations. The entire staff and I hope to see you again at our hotel when back in the area.Best RegardsAllan KellerGeneral Manager

Dear AnthonyThank you for choosing the Ramada Hotel Temple Terrace. I am so glad your stay with us was Excellent and did not encounter any issues plus the 5 our of 5 rating was most appreciated. Our goal is to provide Outstanding Customer Service along with High Quality Standards to all hotel guests and pleased we met or exceeded your expectations. The entire staff and I hope to see you again when back in the area.Best RegardsAllan KellerGeneral Manager

Dear PearlThank you for choosing the Ramada Hotel Temple Terrace. I am glad your stay was Satisfactory but hoped would have been more enjoyable. This is a much older hotel built in the 1980s and is currently going through renovations. We replaced half of the hotel with new furniture but waiting for the other half to arrive. Recently we put all new tiles in bathrooms and the vanity area. All rooms were recently painted plus more projects being scheduled. Our intention is to provide Excellent Customer Service along with High Quality Standards to all hotel guests. The entire staff and I hope to see you again at our location when back in the area.Best RegardsAllan KellerGeneral Manager

Dear JeanetteThank you for choosing the Ramada Hotel Temple Terrace. I am glad your stay was Excellent and did not encounter any issues with the room and glad you were able to use the pool. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests and pleased we were able to have met your overall expectations. The entire staff and I hope to see you again when back in the area.Best RegardsAllan KellerGeneral Manager

Dear CathyThank you for your comments regarding your stay at the Ramada Hotel Temple Terrace. I am glad your stay was Satisfactory but hoped it would have been more enjoyable. The hotel is under major renovations and recently replaced half of the hotel with new furniture and now waiting for the other half to arrive. Recently we replaced all bathroom tiles and along the vanity area. We are working also on the toilet problems and having a plumber come out and check the pipes underground. Not to make any excuses but some guests have been flushing items in the toilets which should not have been done and causes the backup. I will also find out what room you were in and have maintenance concerns you mentioned. All rooms should be fully inspected for renting to any guest. Our intention is to provide Excellent Customer Service along with High Quality Standards to all hotel guests. The entire staff and I hope to see you again when back in the area and I do apologize for the inconvenience you had but glad your brought it to my attention.Best RegardsAllan KellerGeneral Manager

Dear DavidThank you for choosing the Ramada Hotel Temple Terrace. I am glad your stay was Excellent and did not have any issues plus the 5 out of 5 rating was most appreciated. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests and pleased we met your expectations. The entire staff and I hope to see you again at our facility when back in the area.Best RegardsAllan KellerGeneral Manager

Dear MichaelThank you for choosing the Ramada Hotel Temple Terrace. I am so glad your stay with us was Excellent and did not encounter any issues plus the rating was most appreciated. Our mission is to provide Top Notch Customer Service along with High Quality Standards to all hotel guests and pleased we were able to have met your expectations. The entire staff and I hope to see you again at our hotel when back in the area.Best RegardsAllan KellerGeneral Manager

Dear IvanThank you for choosing the Ramada Hotel Temple Terrace. I am so glad your stay with us was Excellent and did not encounter any issues plus the 5 out of 5 rating was most appreciated. Our mission is to provide Outstanding Customer Service along with High Quality Standards to all hotel guests and pleased we were able to have met or exceeded your expectations. The entire staff and I hope to see you again at our location when back in the area.Best RegardsAllan KellerGeneral Manager

Dear DeborahThank you for choosing the Ramada Hotel Temple Terrace. am glad your stay was Excellent and did not encounter any issues plus the 5 rating was appreciated. We strive to provide Outstanding Customer Service along with High Quality Standards to all hotel guests and pleased we met your expectations.. The entire staff and I hope to see you again at our hotel when back in the area.Best RegardsAllan KellerGeneral Manager

Dear SherrellThank you for choosing the Ramada Hotel Temple Terrace. I am glad your stay was Excellent and the 5 rating was appreciated. Our mission is to provide Top Notch Customer Service along with High Quality Standards to all hotel guests and pleased we met your expectations. The entire staff and I hope to see you again at our hotel when back in the area.Best RegardsAllan KellerGeneral Manager

Dear CharlesThank you for choosing the Ramada Hotel Temple Terrace and pleased your stay was Enjoyable. This is a much older hotel built in the 1980s and now we are in the process of renovations both in the rooms plus the exterior of the property. Our intention is to provide Excellent Customer Service along with High Quality Standards to all hotel guests. The entire staff and I hope to see you again at our location when back in the area.Best RegardsAllan KellerGeneral Manager

Dear JacqualineThank you for yours comments regarding your recent stay. I understand why your stay was not more Enjoyable and I am going to find out who was at the Front Desk who did nothing about your phone issues. Also the hotel has had water issues during your stay as a result of pipes bursting in our boiler rooms and the plumbers were here for a few days replacing the pipe and installed new equipment. As for the carpet, you won't believe it but it is true, last month we had a professional carpet cleaning do all of our rooms and it looked great afterwards with no complaints. Being an outside entry hotel to rooms the carpet can get dirty much quicker but vacuuming is not always the correct answer. With 122 rooms there is alot of shampooing but I will find out what room you were in and have our maintenance person clean the carpet. I can certainly understand the inconvenience and as a hotel traveler myself I can relate. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests and hope you give us another chance when back in the area.Best RegardsAllan KellerGeneral Manager

Dear ValentinaThank you for choosing the Ramada Hotel Temple Terrace. I am so glad your stay with us was Excellent and did not encounter any issues plus the 5 rating was definitely most appreciated. Our purpose is to provide Outstanding Customer Service along with High Quality Standards to all hotel guests and pleased we met or exceeded your overall expectations. The entire staff and I hope to see you again at our location when back in the area.Best RegardsAllan KellerGeneral Manager

Dear BorisAs General Manager I can assure you all ratings are taken very seriously especially the poor reviews. I do apologize for the issues you encountered but with no comments why you rated us poorly it is very difficult for me to make the necessary and address it with the staff. If you have a chance please let me know your concerns. Again I apologize for your stay and hope you give us another chance when back in the area.Best RegardsAllan KellerGeneral Manager

Dear RafaelAs General Manager I take all issues very seriously and we did have plumbing issues which included no water. I don't know why the staff didn't do anything about compensating you and I will find out why. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests and apologize about the water and failing to have met your expectations. The entire staff and I hope you give us a second chance when back in the area.Best RegardsAllan KellerGeneral Manager

Dear BruceThank you for choosing the Ramada Hotel Temple Terrace. I am glad your overall stay was Pleasant and did not encounter any issues. You are correct that the hotel is doing some necessary renovations. If you have any suggestions for further improvements please let me know so it can be addressed accordingly. Our intention is to provide Excellent Customer Service along with High Quality Standards to all hotel guests and pleased we met your expectations. The entire staff and I hope to see you again at our facility when back in the area.Best RegardsAllan KellerGeneral Manager

Dear SandyThank you for choosing the Ramada Hotel Temple Terrace. I am so glad your stay with us was Very Enjoyable and did not encounter any issues. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests and pleased we met your expectations. The entire staff and I hope to see you again at our location when back in the area.Best RegardsAllan KellerGeneral Manager

Dear GailThank you for choosing the Ramada Hotel Temple Terrace. I am glad your stay was Satisfactory but hoped it would have been more enjoyable. If you encountered any issues or suggestions for further improvements please let me know so it can be addressed accordingly. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests and your feedback is appreciated. The entire staff and I hope to see you again when back in the area.Best RegardsAllan KellerGeneral Manager

Dear AdamThank you for choosing the Ramada Hotel Temple Terrace. I am glad your stay was Enjoyable. I am concerned about the comment made about being sketchy. If you have a chance please let me know. The hotel has many contractors who do road work in the area plus we have many out of towners staying. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests. The entire staff and I hope to see you again when back in the area.Best RegardsAllan KellerGeneral Manager

Dear MarisaThank you for choosing the Ramada Hotel Temple Terrace. I am so glad your stay with us was Excellent and did not encounter any issues plus the 5 rating was most appreciated. Also it was nice of you to mention the great breakfast. Our mission is to provide Outstanding Customer Service along with High Quality Standards to all hotel guests and pleased we met or exceeded your expectations. The entire staff and I hope to see you again when back in the area.Best RegardsAllan KellerGeneral Manager

Dear PhilipThank you for choosing the Ramada Hotel Temple Terrace. I am glad your stay was Very Enjoyable and did not encounter any issues. The property is an older hotel built back in the 1980s and we are currently going through major renovations. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests. The entire staff and I hope to see you again at our location when back in the area.Best RegardsAllan KellerGeneral Manager

Dear Patrick Thank you for choosing the Ramada Hotel Temple Terrace. I am glad your stay was Excellent and did not encounter any issues. Our priorities are to provide Outstanding Customer Service along with High Quality Standards to al hotel guests and pleased we were able to have met or exceeded your overall expectations. The entire staff and I hope to see you again at our facility when back in the area.Best RegardsAllan KellerGeneral Manager

Dear RyanAs General Manager I take all reviews very seriously especially the poor ratings and do address them accordingly but with no comments it is difficult for me to make the necessary corrections. I do apologize for your stay with us but if you have a chance please let me know what the issues were that caused this poor rating. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests and apologize we failed to have met your expectations but do hope you give us another chance by staying at our hotel when back in the area.Best RegardsAllan KellerGeneral Manager

Dear MarieThank you for choosing the Ramada Hotel Temple Terrace I am glad your say was Very Enjoyable and did not encounter any issues. Our mission is to provide Excellent Customer Service along with High Quality Standards to all hotel guests. If you have any suggestions for further improvements please let me know so I can address it. The entire staff and I hope to see you again when back in the area.Best RegardsAllan KellerGeneral Manager

Dear JoanneThank you for choosing the Ramada Hotel Temple Terrace. I am glad your stay was Satisfactory but hoped it would have been more enjoyable. Thank you for making the comments what needs improvements so it can be shared with the staff and the hotel owners. Our intention is to provide Excellent Customer Service along with High Quality Standards to all hotel guests. The entire staff and I hope to see you again when back in the area.Best RegardsAllan KellerGeneral Manager

Dear PaulPlease accept my apologies regarding your stay. We are considered a hotel and not a motel but not to make any excuses, the hotel has been under major renovations and I will check to see what room you were in. Recently we replaced all tiles in the bathrooms as well as painting and now we are in the process of shampooing carpets in all 122 rooms. You also mentioned that Housekeeping was not great but if you have a chance please let me know other issues you noticed so it can be addressed. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests and again please accept my apology that we dropped the ball and failing to have met your expectations. The entire staff and I hope you give us a second chance when in the area.Best RegardsAllan KellerGeneral Manager

Dear CalvinThank you for choosing the Ramada Hotel Temple Terrace. I am glad your recent stay is Excellent and did not encounter any issues plus the 5 rating was definitely most appreciated. Our goal is to provide Excellent Customer Service to all hotel guests and pleased we met or exceeded your overall expectations. The entire staff and I hope to see you again when at our location when back in the area.Best RegardsAllan KellerGeneral Manager

Dear CindyThank you for choosing the Ramada Hotel Temple Terrace. I am so glad your recent stay with us was Excellent and did not encounter any issues plus the 5 rating was most appreciated. Our mission is to provide Outstanding Customer Service along with High Quality Standards to all hotel guests and pleased we met or exceeded your expectations. The entire staff and I hope to see you again when back in the area.Best RegardsAllan KellerGeneral Manager

Dear NeilThank you for choosing the Ramada Hotel Temple Terrace. I am glad your stay with us was Enjoyable and did not encounter any issues. If you have any suggestions for further improvements please let me know so it can be addressed. Our intention is to provide Excellent Customer Service along with High Quality Standards to all hotel guests and pleased we met your expectations. The entire staff and I hope to see you again at our location when back in the area.Best RegardsAllan KellerGeneral Manager

Dear NancyThank you for choosing the Ramada Hotel Temple Terrace. I am glad your recent stay with us was Satisfactory but hoping would have been more enjoyable. If you did have an issue or have suggestions for further improvements please let me know so it can be addressed accordingly. Our mission is to provide Excellent Customer service along with High Quality Standards to all hotel guests. The entire staff and I hope to see you again at our location when back in the area.Best RegardsAllan KellerGeneral Manager

Dear PaolaThank you for choosing the Ramada Hotel Temple Terrace. I am glad your recent stay with us was Very Enjoyable and did not comment on any issues. Our goal is to provide Top Notch Customer Service along with High Quality Standards to all hotel guests. The entire staff and I hope to see you again at our facility when back in the area.Best RegardsAllan KellerGeneral Manager

Dear DavidThank you for your comments regarding your stay at the Ramada hotel Temple Terrace. I am glad it was Satisfactory but I understand why it was not more enjoyable which I do apologize. I will check and see what room you were in and check the bathroom and having to move the desk chair. You are correct indicating the rooms are small. The hotel was built back in the 1980s and built much differently than the newer ones. Our intention is to provide Excellent Customer Service along with High Quality Standards to all hotel guests. The entire staff and I hope to see you again at our location when back in the area.Best RegardsAllan KellerGeneral Manager

Dear RotonyaThank you for your comments regarding your recent stay at the Ramada Hotel Temple Terrace. I am so glad your recent stay with us was Excellent and did not encounter any issues plus the 10 rating provided was definitely most appreciated. Our goal is to provide Outstanding Customer Service along with High Quality Standards to all hotel guests and pleased we were to have met or exceeded your overall expectations. The entire staff and I hope to see you again at our hotel when back in the area.Best RegardsAllan KellerGenera Manager

Dear ShahabasThank you for choosing the Ramada Hotel Temple Terrace. I am glad you stay with us was Excellent and the 5 rating was most appreciated. I am concerned about your comment regarding the Front Desk Staff not being flexible. I do apologize but if you can let me know what the issue was that you made that comment so it can be addressed accordingly. Our mission is to provide Top Notch Customer Service along with High Quality Standards to all hotel guests and pleased we met your expectations. The entire staff and I hope to see you again at our facility when back in the area.Best RegardsAllan KellerGeneral Manager

Dear SaraThank you for choosing the Ramada Hotel Temple Terrace. I am glad your stay with us was Excellent and did not occur any issues plus the 10 rating provided was most appreciated. Providing Top Notch Customer Service along with High Quality Standards is our top priority to all hotel guests and pleased we met or exceeded your overall expectations. The entire staff and I hope to see you again at our location when back in the area.Best RegardsAllan KellerGeneral Manager

Dear RogerThank you for choosing the Ramada Hotel Temple Terrace. I am so glad your recent stay with us was Excellent plus the 5 rating was most appreciated. Providing Outstanding Customer Service along with High Quality Standards is our top priority to all hotel guests and pleased we met or exceeded your expectations. The entire staff and I hope to see you again at our hotel when back in the area.Best RegardsAllan KellerGeneral Manager